PSA: Stay away from Eibach

[HoosierDaddy]

I'm kinda pissed I didn't catch this thread in time to do a popcorn GIF ... dammit.

Maybe something like this will be fitting.... LOL

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[NaMinesClarence]

I'm kinda pissed I didn't catch this thread in time to do a popcorn GIF ... dammit.

Maybe something like this will be fitting.... LOL

I look at it like this

 

[Smocaine]

I'm not so sure I can call this an Eibach win after actually reading the warranty on the Pro-Truck coilovers. It evaporates if your vehicle is ever used offroad, so warranty support is not something I can rely on. Seems almost... Anti-Truck? Is this a mistake?

"This warranty does not apply to any products:

d. Installed on any vehicle that has been used for rallying, racing or racing-type activities or off-road use."

edit: while the product page says "delivering maximum off-road capability."

 

[SierraBronco]

I'm not so sure I can call this an Eibach win after actually reading the warranty on the Pro-Truck coilovers. It evaporates if your vehicle is ever used offroad, so warranty support is not something I can rely on. Seems almost... Anti-Truck? Is this a mistake?

"This warranty does not apply to any products:

d. Installed on any vehicle that has been used for rallying, racing or racing-type activities or off-road use."

Paging @Splint3r to the Eibach terms and conditions

 

[popo_patty]

Hi @jessquatch,
I am the sales manager at Eibach. I think the part you are failing to mention is that we were trying to work with you but you were to impatient to provide us with all of the pertinent info we needed to make a claim. But since you want to go public with this lets talk it through.

1st, The pictures you sent are from a garage floor which are typically slopped 1% - 2% for drainage, so a level on a rock slider isn't a reliable form of measurement.

2nd, The measurements you sent us do not match the measurements you posted up on the "Fox + Eibach - Springs powder coated Fox orange" AND you never sent pictures of these measurements like we asked, just pictures of the actual vehicle which honestly to me look great (see below)

And lastly, you failed to mention these springs were stripped and re powder coated which voids our warranty anyway and could be the cause of your issues. If they stripped them with chemicals or fire you can affect the molecule structure of the metal and cause deformation and or weaking, which could result in loss of height. Regardless it's in our warranty that altering our products in anyway voids our warranty.

We stand behind our products 100% and always have, are we perfect, no, but you have to give us a chance to help you before you just throw your hands up and and say we aren't doing anything for you. You also have to remember we deal with 1000's of customers and we might not be able to get back to you within minutes every time you e mail us, but I can guarantee if you call us we will pick up the phone every time and at least let you know where your case stands.

For the record we have HD springs coming very soon for anyone looking for a higher rear end lift or for people carrying a little more load or towing. @jessquatch if you are still interested we will send you a set, just let us know.

Now this is the customer service we all enjoy. Eibach, you’re awesome. And I love my springs.

 

[broadicustomworks]

Damn, I love it when the company/brand getting slandered comes out swinging with receipts! Customer service isn't dead. A growing number of consumers are just choosing to take the path of least resistance by unfairly criticizing businesses.

That and society has adopted the "norm" now to be bombard with negative reviews from everyone they can rally to their cause (clarifying not pointed at OP) and "cancel" what isn't perfect for their their perceived slight/ pain & suffering.

I've had some really dismal lack of customer service in my trips around the sun. If they are exceptionally defunct, I share it as a Caveat Emptor for others. Most I just "make work" when needed or return.

But I've also had some really stellar customer service.

A lot of times the response is you get is directly proportional to your initial approach.

 

[rayofsi]

doesn't explain my raptor squat lol. i don't have anything heavy in the back. and no powder coating.

 

[DC59]

I'm not so sure I can call this an Eibach win after actually reading the warranty on the Pro-Truck coilovers. It evaporates if your vehicle is ever used offroad, so warranty support is not something I can rely on. Seems almost... Anti-Truck? Is this a mistake?

"This warranty does not apply to any products:

d. Installed on any vehicle that has been used for rallying, racing or racing-type activities or off-road use."

edit: while the product page says "delivering maximum off-road capability."

Your right, this does sound a little confusing, we probably should update this to "extreme off-road" use. We have to have a line drawn in the sand for the people who can't understand these are not off road racing shocks.

When it comes to actual physical warranty's, we typically will cover anything that looks like it was used in normal scenario, as long as the proper documentation is sent to us like PoP, pictures of the parts installed, measurements if needed and proof they were not altered : )

I see a lot of comments on here that I would love to answer all of them, but the truth is we don't have the time to spend on every forum we make products for, I wish we did. However, if anyone on here has specific questions feel free to give us a call 1-800-507-2338 and we will be happy to answer whatever questions you have.

PS. The HD springs will be available in Jan 2025, we had to make a running change in the design so that pushed back the ETA but we are test fitting the final revision next week and then they will go to production so stay tuned to our website or broadcasts!

 

[Splint3r]

I'm not so sure I can call this an Eibach win after actually reading the warranty on the Pro-Truck coilovers. It evaporates if your vehicle is ever used offroad, so warranty support is not something I can rely on. Seems almost... Anti-Truck? Is this a mistake?

"This warranty does not apply to any products:

d. Installed on any vehicle that has been used for rallying, racing or racing-type activities or off-road use."

edit: while the product page says "delivering maximum off-road capability."

@DC59 beat me to it - nice job! Here is my $.02

Thanks @SierraBronco for the alert. First, I am not a lawyer, just a civilian. As @Smocaine points out, the terms and conditions for Eibach are contradictory. It is part of a trend driven by the perceived need for total liability shielding and in some cases, what we will refer to as a lack of good legal support. Consider this part of the whole deny/delay tactics of many industries are using to create a wall of resistance to claims from customers. But, not always. For example: read the terms for Rok Blokz. Setting aside the price tag , the terms are aggressive and leave very little room to actually succeed with a claim but they are pretty well written and you can literally see how they evolved as they were repeatedly burned by unhappy and possibly unethical humans.

Back to our situation here: if, for example, you (or your powder coater) burn the powder coating off a stock item (a common way to remove powder coat) and custom color it, you should probably not have an expectation for specific performance. The Eibach rep @DC59 appears to be on top of this one and jumping in early still trying to solve the challenge - go team Eibach.

So, Eibach has added a little bailing wire and bubble gum to their terms, but has instead, at least as far as we can tell, attempted to help by going beyond the terms for @jessquatch at a level that surprises me. If I saw some of the pics members have posted of their rides in FULL SEND, I might want to write terms protecting my company from claiming some squat after an 8-10 foot jump = what they are calling "off-roading". Here, they have exercised their option to waive their own terms anyway to do something to appease an unhappy customer. Cool, right? They can do this on a case by case basis as many times as they want, which is why many companies write the terms that way and then at their option do better. Hopefully these stories of them doing better come out and build trust among others in a brand or, as is the case here, the brand even responds and says they might revise their terms. Smart!

PSA - Still, read the terms and conditions of any company/product you purchase that you are not willing to walk away from the funds invested in that product or service. For a small accessory like paracord handles, throw it down. For an $8,000.00 aluminum top for which you have to pay CIA, you may want to take a look at what you're getting into...first. You know, just for example.

 

[DC59]

@DC59 beat me to it - nice job! Here is my $.02

Thanks @SierraBronco for the alert. First, I am not a lawyer, just a civilian. As @Smocaine points out, the terms and conditions for Eibach are contradictory. It is part of a trend driven by the perceived need for total liability shielding and in some cases, what we will refer to as a lack of good legal support. Consider this part of the whole deny/delay tactics of many industries are using to create a wall of resistance to claims from customers. But, not always. For example: read the terms for Rok Blokz. Setting aside the price tag , the terms are aggressive and leave very little room to actually succeed with a claim but they are pretty well written and you can literally see how they evolved as they were repeatedly burned by unhappy and possibly unethical humans.

Back to our situation here: if, for example, you (or your powder coater) burn the powder coating off a stock item (a common way to remove powder coat) and custom color it, you should probably not have an expectation for specific performance. The Eibach rep @DC59 appears to be on top of this one and jumping in early still trying to solve the challenge - go team Eibach.

So, Eibach has added a little bailing wire and bubble gum to their terms, but has instead, at least as far as we can tell, attempted to help by going beyond the terms for @jessquatch at a level that surprises me. If I saw some of the pics members have posted of their rides in FULL SEND, I might want to write terms protecting my company from claiming some squat after an 8-10 foot jump = what they are calling "off-roading". Here, they have exercised their option to waive their own terms anyway to do something to appease an unhappy customer. Cool, right? They can do this on a case by case basis as many times as they want, which is why many companies write the terms that way and then at their option do better. Hopefully these stories of them doing better come out and build trust among others in a brand or, as is the case here, the brand even responds and says they might revise their terms. Smart!

PSA - Still, read the terms and conditions of any company/product you purchase that you are not willing to walk away from the funds invested in that product or service. For a small accessory like paracord handles, throw it down. For an $8,000.00 aluminum top for which you have to pay CIA, you may want to take a look at what you're getting into...first. You know, just for example.

Already updated : )

https://eibach.com/warranty

 

[Smocaine]

Already updated : )

https://eibach.com/warranty

Indeed! They've added "extreme" which puts my mind at ease a bit. Where they define "extreme" could still be a subjective issue in the future. I'll still go ahead with the post I was making before this update, but that one word makes it a fair bit more reasonable.
-
Out of curiosity, I pulled up Bilstein's warranty. They only pulled your warranty for offroading if it was a competition.

 

[userdude]

This is a ridiculous observation.
You've obviously never taken apart a vehicle, modified it and then found an issue with the part being defective. Basically this company is telling the customer to do the work 3 times with this request. If the company has so many defects with a product that would warrant them to have to send replacements to so many buyers, they aren't do it right in the first place.

Wanting (lacking) is not the same as defective. Using even your own noted expertise, folks who don't know any better can and do often install parts they don't understand and get upset when they have to work through an issue they didn't anticipate or get a result they don't want (but was always possible).

I guess your point is ridiculous based on the use of "wanting". I won't make any assumptions beyond that, though. English is hard, I know.

But be angry, by all means...

 

[Knownman]

Wanting (lacking) is not the same as defective. Using even your own noted expertise, folks who don't know any better can and do often install parts they don't understand and get upset when they have to work through an issue they didn't anticipate or get a result they don't want (but was always possible).

I guess your point is ridiculous based on the use of "wanting". I won't make any assumptions beyond that, though. English is hard, I know.

But be angry, by all means...

I didn't read the whole thread first before posting hence my removal of my comment but to your point, assuming an individual is wanting versus what they expect a product to do and or assuming they are unqualified to perform the work on what is clearly sold as. a do it yourself "aftermarket" product is a rather presumptuous position. But by all means do take it out of context as you have and personally attack my understanding of the English language. Well done!

 

[userdude]

I didn't read the whole thread first before posting hence my removal of my comment but to your point, assuming an individual is wanting versus what they expect a product to do and or assuming they are unqualified to perform the work on what is clearly sold as. a do it yourself "aftermarket" product is a rather presumptuous position. But by all means do take it out of context as you have and personally attack my understanding of the English language. Well done!

Again... My point was about Eibach and their customers versus a someone like Rock Krawler. Keep up, sparky.

 

[Knownman]

And my point originally was to the context that asking someone to remove a product multiple times to determine if they actually have shipped a product with an issue is not friendly customer service but rather easy for them, hard for the buyer.

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