"Key Not Found" Ford no help

[Kurto125]

Stopped a gas station. When I got back in and tried to start my 2023 Big Bend, I got no action and the message "Key Not Found" even though I used the fob tio unlock the doors. Called Ford customer service. 17 minute call, rep put me on hold twice and came back saying "no troubleshooting tips for fob. Customer privacy. Call the dealer."
Did a quick AI search and was led to a YouTube video that showed exacctly what to do. There's a fob-shaped depression at the bottom of the center console (see pic). Put the fob in, started right up. Replaced fob battery and it works fine.

Lessons learned: 1) Ford cust svc should have known that immediately. 2) Always use the Internet.
(PLEASE no smart alecky "read the manual" comments)

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[HighVelocity]

RTFM strikes again.

 

[FstFrd00]

Camped when it was 10°, battery in the fob died in the cold. I had to use that indention as well.

 

[C6ZZGT]

Stopped a gas station. When I got back in and tried to start my 2023 Big Bend, I got no action and the message "Key Not Found" even though I used the fob tio unlock the doors. Called Ford customer service. 17 minute call, rep put me on hold twice and came back saying "no troubleshooting tips for fob. Customer privacy. Call the dealer."
Did a quick AI search and was led to a YouTube video that showed exacctly what to do. There's a fob-shaped depression at the bottom of the center console (see pic). Put the fob in, started right up. Replaced fob battery and it works fine.

Lessons learned: 1) Ford cust svc should have known that immediately. 2) Always use the Internet.
(PLEASE no smart alecky "read the manual" comments)

RTFM,Could have saved yourself the trouble.

 

[Kurto125]

Calling the manufacturer support line should be quicker than RTFM. It was 99 degrees, I couldn't roll down the windows, and had somewhere to be. Scrolling through TFM was not a reasonable solution.

 

[C6ZZGT]

Calling the manufacturer support line should be quicker than RTFM. It was 99 degrees, I couldn't roll down the windows, and had somewhere to be. Scrolling through TFM was not a reasonable solution.

3 yrs is plenty of time

 

[HighVelocity]

It was 99 degrees, I couldn't roll down the windows

You'd think someone with a station wagon could figure out the only upside such an excessive number of doors could offer.

 

[CalvinT]

Stopped a gas station. When I got back in and tried to start my 2023 Big Bend, I got no action and the message "Key Not Found" even though I used the fob tio unlock the doors. Called Ford customer service. 17 minute call, rep put me on hold twice and came back saying "no troubleshooting tips for fob. Customer privacy. Call the dealer."
Did a quick AI search and was led to a YouTube video that showed exacctly what to do. There's a fob-shaped depression at the bottom of the center console (see pic). Put the fob in, started right up. Replaced fob battery and it works fine.

Lessons learned: 1) Ford cust svc should have known that immediately. 2) Always use the Internet.
(PLEASE no smart alecky "read the manual" comments)

My salesman told me about that when I picked up my Bronco.

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