Its been years on my wife's explorer for the same thing...they tried patches and components...now replacing the whole unit. Apparently the same crap with my bronco now.Geez!
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No, wouldn’t have anything to do with that.
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My local dealership claims to have swapped out my camera (a 23 badlands). I went in on Friday for a service and they offered to do it then.04/28/2025
by Ford Motor Company
NHTSA: #23V598
Recall: #23S48 REPLACE REAR VIEW CAMERA
Status: Remedy Not Yet Available
Description:
REPLACE REAR VIEW CAMERA
THE LOSS OF THE REAR CAMERA IMAGE, WHILE IN REVERSE, INCREASES THE RISK OF A CRASH.
Remedy:
PARTS ARE NOT AVAILABLE. FORD MOTOR COMPANY IS WORKING TO PROVIDE PARTS FOR THIS REPAIR. WHEN THE REMEDY BECOMES AVAILABLE, FORD MOTOR COMPANY WILL NOTIFY YOU VIA MAIL TO SCHEDULE A SERVICE APPOINTMENT WITH YOUR DEALER FOR REPAIRS TO BE COMPLETED FREE OF CHARGE. THE REMEDY IS ANTICIPATED TO BE AVAILABLE STARTING 4TH QUARTER 2025.
It appears they used the original fix part for the 21's recall. I verified with that and they used part M2DZ-19G490-E.
Are they mistaken in doing this considering the recall refrained from listing that same part for 22/23 models?
They've cleared the recall notice and everything on my Ford account, and I feel like I'm going to have a real rough time explaining how it's wrong.
Any advice on explaining this to them would be appreciated...
My message to them was as follows "So this is my confusion. The recall said there was no stock number for the part to fix the 22/23 recall.
The part you mention was for the original 21 camera recall, and the 22/23 recall said remedy not yet available, and won't be until Q4.
If the part number hasn't yet been assigned for this recall, suggesting the fix is not with that same part number for 21's.
My problem is that this isn't the actual fix and now my vehicle has been cleared for this recall, so I won't hear about it when they do announce the part."
I'm more than a little pissed if this isn't the real recall fix.
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Took my car in for other warranty work today (my center MIC panel was replaced during the winter due to warpage and because I have the JTops bimini top, didn't realize that when they replaced the center panel, the new one didn't have the sound deadening, so they added it today) and they did both the stupid seat belt latch recall and surprisingly the rear camera. They just got a bunch into stock. Camera image looks the same to me.
On my paperwork, assuming I am looking at the right line, the new part number is M2DZ*19G490*E.
Still have the rear shocks to do whenever they get parts.
On my paperwork, assuming I am looking at the right line, the new part number is M2DZ*19G490*E.
Still have the rear shocks to do whenever they get parts.
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Same part number for mine, yet it says the 22/23 parts are yet to be assigned a part number.
M2DZ-19G490-E is the previous part number, which obviously is very much in stock and plentiful, making me wonder why they're not assigning it that same number, and if this install was not correct and done just because the year range was expanded from the 21 recall.
Info from a contact at a dealership says they cannot install a correct part until they assign that number, which is stated as not being until Q4 of 2025.
There's some wiggle room on part allocation ordering for "Special parts" apparently... I'm waiting to hear back from the dealership that installed mine. I'll update when I hear back from them.
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Thanks for this information. A local dealership reached out to me today and was trying to schedule for fixing this but with this information I was able to question the part being installed. Like others mentioned, I'll likely push back to align with the rear shock replacements.
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So how does this resolve the recall by replacing the "bad" camera with the same camera? And why would Ford or the Ford dealership have done this?
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Well... I'm of a mind to think that they're accepting the Ford payment for the fix, and using the fix for the 21 recall, ignoring that the 22/23 expanded recall does not currently have a part number yet.
My problem is that the dealership has now ignored me when I drew it to their attention, and I'm not sure how to advance this. If only to have concerns eased.
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@Ford Motor Company
Can you suggest a course of action on a situation like this? The dealership (Ford of kirkland) doesn't seem to be able to explain how they have performed this recall on a 23 when the part isn't available, and are now ignoring my messages.
Is this acceptable in some way I'm not understanding? My main concern is that I won't be able to obtain the actual fix when the part is assigned, as my status on the app has the recall alert removed.
Considering it's a safety recall, this is pretty concerning to me.
My thanks.
Ford isn't on this forum anymore
https://www.bronco6g.com/forum/threads/ford-motor-company-announcement.106495/
Dealers can get the parts by contacting SSSC or some other ways in certain situations though. Not sure if this is what your dealership did or not.
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Oh, that's a shame. Seemed like just the place to ask them to clear up something.Ford isn't on this forum anymore
https://www.bronco6g.com/forum/threads/ford-motor-company-announcement.106495/
Dealers can get the parts by contacting SSSC or some other ways in certain situations though. Not sure if this is what your dealership did or not.
A dealership contact I have told me the same thing, and that he tried asking for a waiver through it, and had it refused... But also said their reply from one day to the next can vary. He very kindly showed me the screenshot too.
I'm not sure if asking once would mean they could use it on every subsequent vehicle, but my experience on the day was of the service desk calling through and asking if they had the part, and being told yes.
My question would be, if that part number is okay to use, then why hasn't it been assigned that same number? And if that replacement is effectively the same part in place, the failure of which caused it to have a recall on it, how can the swapping of it for the same part make sense?... in a safety recall sense.
I'm not sure which part number you're referring to, or how you know it was the same part that failed the first time.
The updated part number listed for the 21 is likely the same correct part number for the rest. I'm guessing they didn't list the part number so that dealers don't just start ordering it yet without enough available, but I'm not sure.
You're best bet is to reach out to Ford directly on their website.
That’s the biggest issue with a techie rig, more digital/electronic equipment more potential show stopper issues on the trail.
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The part number was mentioned several times half a dozen posts above. It was the fix for the 21 camera recall, and the oem part in the 22 and 23.
I even verified the part number at the dealership.
It's the same part the 23 already has.
I'll message Ford and see what they can tell me.
No, that’s not accurate.
21-23 all came with the exact same camera from the factory up until 4/6/23.
At that time, the faulty camera (M2DZ-19G490-B) was superseded and replaced with M2DZ-19G490-E which is the recall fix part.
So like I mentioned, M2DZ-19G490-E is probably the correct fix for all of them. If it fixes the 21’s, why would it be any different for 22-23
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