Bronco OEM hardtop issues: panel wrong size

[syahner]

TLDR: Ford OEM Hardtop panel defect. I bought a hardtop directly from Ford and passenger panel was defective. Adding the correct point of contact and process to get it replaced at bottom of email.

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I have a 2023 Outer Banks softtop. I took the rebate to remove the hardtop from my order and have been trying to get a hardtop ever since. I paid for an AFC top but cancelled and got a refund before the controversy thanks to red flags on that from this forum. I was waiting on my letter to order from Ford, to then learn in February you could now order outright from Ford.

I ordered a Hardtop and shipped to my home due to no dealership nearby. Dealer install - $450, home delivery -$250 (varies by location) Apprently, not all dealerships can receive the orders, only ones with an e-commerce department.

When it arrived, the passenger panel was 3 inches longer than the driver panel. It would not fit by itself or with the driver panel.

After calling the number on the email order, I had to bounce around several offices. I found the correct office and had to submit an email with details and pictures. The tech admitted they had been seeing a few of these come in, so I think there are a number of the defect panels out there.

Finally, they are sending a replacement panel. Hope this helps anyone else in this situation:

If you have issues with a shipped Hardtop from Ford:

Ford Performance Parts Techline
(800) 367-3788
Send the following information to [email protected]

1. VIN of vehicle
2. Proof of Purchase or FAE#
3. Picture of issue (pic of hard top piece with tape measure next to it showing its height)
4. Picture of product tag (located on rear passenger side pillar inside cab, near the trunk)
5. Attention to and shipping information for the Ford dealership or your home whichever you chose.

It took them about 2 weeks from order to delivery of the top and about 2 weeks to process and ship the replacement top.

pics of bad panel for reference.

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[Fatfireman]

That is crazy.

 

[HeliPilot]

There’s probably that much difference between the 2 and 4 door panels. Just like the front doors. Someone is/was lazy and not paying attention to which bin they were pulling from.

 

[ChrisB351]

You got one for a 2dr

 

[MayhemMike]

They had one job…..

 

[syahner]

There’s probably that much difference between the 2 and 4 door panels. Just like the front doors. Someone is/was lazy and not paying attention to which bin they were pulling from.

I googled a bit when it first happened to confirm if I had gotten the 2dr panel perhaps, and everything I found stated the panels were the same for 4dr or 2dr. Can anyone confirm or deny? Ford told me to throw the bad passenger panel away, but if it is a 2dr panel, I'm happy to pass it to a 2dr owner as a spare.

 

[j_marinelli]

Ford be like

 

[BAUS67]

I googled a bit when it first happened to confirm if I had gotten the 2dr panel perhaps, and everything I found stated the panels were the same for 4dr or 2dr. Can anyone confirm or deny? Ford told me to throw the bad passenger panel away, but if it is a 2dr panel, I'm happy to pass it to a 2dr owner as a spare.

I find that hard to believe. My 2DR top section is as long as the door itself. I would imagine a 4dr matches the door as well. A 2DR door is longer than a 4dr door.

 

[Ducati1098]

I find that hard to believe. My 2DR top section is as long as the door itself. I would imagine a 4dr matches the door as well. A 2DR door is longer than a 4dr door.

This^
2 door panels are definitely not the same.

 

[syahner]

This^
2 door panels are definitely not the same.

Interesting then as they told me to throw it away when the part goes for ~$600

 

[Beach_Bum]

As every 2-dr comes with a HT, there won't be much market to sell a single panel. But if you have a group/club with other 2-dr owners, the panel might be of use for someone who damaged theirs.

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