Software update error message on PCM-23.11.02 - Not Completed

[Rus-T]

I haven’t received an OTA in years. I’ve tried everything to get it to. I tried a few things today, did a master reset in sync and now my pass app is disconnected from the vehicle and won’t reconnect. My connectivity toggle is turned off and won’t turn back on in settings. Auto update has been grayed out for a few years now. I do have the pro cal tune.

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[rugedraw]

I haven’t received an OTA in years. I’ve tried everything to get it to. I tried a few things today, did a master reset in sync and now my pass app is disconnected from the vehicle and won’t reconnect. My connectivity toggle is turned off and won’t turn back on in settings. Auto update has been grayed out for a few years now. I do have the pro cal tune.

Oh, that sounds like a completely different issue. Message me the VIN and I'll poke around to see if I see anything helpful. Many job 1 2021 Ford vehicles had an issue that got them stuck and unable to turn on auto updates. I would not have done the master reset if the Ford app was working for that same reason, but too late now.

 

[Rus-T]

I appreciate it! DM sent.I had a feeling when I did it, it was wrong

 

[TheKim]

Haha, my Sync has been unable to install the "audio optimizations" for a few weeks.
I'll probably factory reset the head unit and see if that does the trick.

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