Oracle Does Not stand Behind Their Foglamps

[330SMG]

I had paid 350 bucks for a set of @ORACLE Lighting amber Foglamps for my 2022 Bronco Badlands. I have had water condensation in them since the first summer in 2023. I have been trying to find a way to eliminate it. Then I stumbled upon a thread here showing that Oracle basically admitted the original design was GARBAGE and did a full waterproof update in 2024. I went to Oracle in good faith to warranty my lights since through their own admission the lights are inferior and will not late because the seal is subpar.
I am basically getting "go get bent" from Oracle stating we have a 2 year warranty. Wow! 350 bucks for some f'in foglights that had a bad design and you can't make an exception. Honestly I would never want to do business with a company that knew its first generation item was inferior and not worth the money but still won't do anything except offer me 15% off. Seriously that straight up crap business.

Here is the post on this site from Oracle admitting the original product was inferior.
https://www.bronco6g.com/forum/thre...-fogging-problem-resolved.109888/post-2465273

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[Beach_Bum]

Bill's response is worth repeating @wgw

 

[Smocaine]

Bill's response is worth repeating @wgw

You got fog, you got lights, what's the issue?

e: How long until Oracle pops into the thread? There are a LOT of Oracle issue posts and they're usually in fast.

 

[OracleLights]

Hey, I’m really sorry to hear you’ve had that experience. That’s definitely not how we want anyone feeling after investing in our products. If you’re open to it, please send me a direct message with your order info or email address so I can personally look into this and see exactly what’s going on with this case.

We stand behind our products and I’m happy to dig deeper into this with you!
— Hayleigh

 

[330SMG]

Hey, I’m really sorry to hear you’ve had that experience. That’s definitely not how we want anyone feeling after investing in our products. If you’re open to it, please send me a direct message with your order info or email address so I can personally look into this and see exactly what’s going on with this case.

We stand behind our products and I’m happy to dig deeper into this with you!
— Hayleigh

Thank you

 

[23OBX2.7]

Welcome to fake aftermarket warranties ...I can see it if they were Alibaba $40 but at a premium price it's insulting.

 

[330SMG]

Oracle has reached out to replace the emmiters for whatever that is worth. Honestly I guess I have to put silicone on 350 dollar fog lamps. While my OEM bmw fogs on my 89 bmw never get full of water.

 

[redone17]

Buy Baja Designs and never look back. They completely rebuilt mine under warranty after 4 years and 50k miles.

 

[23OBX2.7]

Buy Baja Designs and never look back. They completely rebuilt mine under warranty after 4 years and 50k miles.

Thats super impressive !!

 

[330SMG]

Buy Baja Designs and never look back. They completely rebuilt mine under warranty after 4 years and 50k miles.

Lol $1200 for LEDs

 

[Smocaine]

Lol $1200 for LEDs

Well, look how going cheap worked out for you

 

[dejones64]

Well, look how going cheap worked out for you

I almost went cheap, so glad I didn't. The goal is to light up as much of the ditch and road, as far as possible (so I don't hit another deer). Spent over $1000 on DD's and Rigid. Buy once cry once, better than crying over hitting a deer.

 

[330SMG]

Well, look how going cheap worked out for you

I can by new ones every 2 years and be way ahead. Literally can invest the other 1000 dollars and never spend 1200.
And wow I want to live in your tax bracket where 400 bucks is cheap.
Plus honestly I was looking for an opinion I wanted to try to get my current issue solved.

 

[330SMG]

@ORACLE Lighting i had a manager reach out and now I am on radio silence.

 

[redone17]

Lol $1200 for LEDs

$1200 is for 6 lights. You can get a pair of Squadron SAE for $300. Best money you will ever spend - AND they respond to emails immediately, repair without question and pay for shipping back to you…for life.

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