New Order Delay

[CalvinT]

There seems to be a coordinaion problem in communicating with the customer and dealer. For example they didn't want to approve my Off-Roadeo, no record. Until I gave them (Ford) my order number, then they found it.

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[CBNash]

There seems to be a coordinaion problem in communicating with the customer and dealer. For example they didn't want to approve my Off-Roadeo, no record. Until I gave them (Ford) my order number, then they found it.

Yeah, the overall customer experience has been extremely painful! Just communicate!! That's all I want!

 

[CalvinT]

My salesman was very good at tracking my Bronco once it shipped even when it was on the train. Some salesmen don't seem to know how to do that.

 

[CBNash]

My salesman was very good at tracking my Bronco once it shipped even when it was on the train. Some salesmen don't seem to know how to do that.

I'm so glad that you (and hopefully others) had/ have such a positive experience

 

[HoosierDaddy]

Don't take it personal or blame the dealer.
Dealerships are an entirely separate entity and the comms between Ford corporate and the dealers are damn near non-existent.
There are several points in the process where nobody except MAYBE Ford corporate knows where the vehicle is.
Even then, here at b6g there exists a story of a Bronco that was lost in a rail yard for WEEKS.
It just so happened, the owner posted here and somebody knew somebody at the rail yard and they got the process rolling again.... otherwise that thing might still be sitting there.

 

[HoosierDaddy]

https://www.bronco6g.com/forum/thre...-bronco-was-located-thanks-to-bronco6g.61794/

 

[Lifeliberty]

You should definitely cancel

 

[CBNash]

Don't take it personal or blame the dealer.
Dealerships are an entirely separate entity and the comms between Ford corporate and the dealers are damn near non-existent.
There are several points in the process where nobody except MAYBE Ford corporate knows where the vehicle is.
Even then, here at b6g there exists a story of a Bronco that was lost in a rail yard for WEEKS.
It just so happened, the owner posted here and somebody knew somebody at the rail yard and they got the process rolling again.... otherwise that thing might still be sitting there.

Totally fair. I'm lucky in that they know where it is.
The frustrating part is that no one (dealership or Ford) can tell me why it's being held in the first place, what is taking that 'fix' so long, and when I can expect it to be released. And both parties point to the other saying that they will have more information-- but no one does. Honestly, end of the day, it's the lack of communication and changing dates without any explanation. It makes for a very frustrating buyer experience.
So it's 'nice' to know I'm not alone. Doesn't make any of it right, but does make me a bit calmer.

 

[Gopher]

When I configured an order in May, the dealer told me to expect 12-16 weeks (and I figured he was underestimating* so expected longer). Given your order day of 3/26, end of July is within that window so it seems reasonable from what I was told.

I ended up buying off the lot instead (paid less for a better one).

 

[HoosierDaddy]

Honestly, end of the day, it's the lack of communication and changing dates without any explanation. It makes for a very frustrating buyer experience.

PREACH IT!!!!
Mine sat for 10 weeks during the Dirt Mountain 1.0 ... crisis.
Built mid-July .
Sat for a new hard top until first days in October .
The only good thing was my location. Shipped by truck.
They picked it up in the morning on the 8th ....dealer had it around noon .... I had it in my driveway that evening!!!
It was a Friday, dealer wanted to sit on it until Monday.
I almost pulled my sales rep through my cell phone! Lol!!!
HELL no!!!

It'll be worth it though .
Try to relax.
I'll suggest a few good bourbons if you like.

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