New Order Delay

[CalvinT]

There seems to be a coordinaion problem in communicating with the customer and dealer. For example they didn't want to approve my Off-Roadeo, no record. Until I gave them (Ford) my order number, then they found it.

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[CBNash]

There seems to be a coordinaion problem in communicating with the customer and dealer. For example they didn't want to approve my Off-Roadeo, no record. Until I gave them (Ford) my order number, then they found it.

Yeah, the overall customer experience has been extremely painful! Just communicate!! That's all I want!

 

[CalvinT]

My salesman was very good at tracking my Bronco once it shipped even when it was on the train. Some salesmen don't seem to know how to do that.

 

[CBNash]

My salesman was very good at tracking my Bronco once it shipped even when it was on the train. Some salesmen don't seem to know how to do that.

I'm so glad that you (and hopefully others) had/ have such a positive experience

 

[HoosierDaddy]

Don't take it personal or blame the dealer.
Dealerships are an entirely separate entity and the comms between Ford corporate and the dealers are damn near non-existent.
There are several points in the process where nobody except MAYBE Ford corporate knows where the vehicle is.
Even then, here at b6g there exists a story of a Bronco that was lost in a rail yard for WEEKS.
It just so happened, the owner posted here and somebody knew somebody at the rail yard and they got the process rolling again.... otherwise that thing might still be sitting there.

 

[HoosierDaddy]

https://www.bronco6g.com/forum/thre...-bronco-was-located-thanks-to-bronco6g.61794/

 

[Lifeliberty]

You should definitely cancel

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