New Order Delay

[CalvinT]

There seems to be a coordinaion problem in communicating with the customer and dealer. For example they didn't want to approve my Off-Roadeo, no record. Until I gave them (Ford) my order number, then they found it.

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[CBNash]

There seems to be a coordinaion problem in communicating with the customer and dealer. For example they didn't want to approve my Off-Roadeo, no record. Until I gave them (Ford) my order number, then they found it.

Yeah, the overall customer experience has been extremely painful! Just communicate!! That's all I want!

 

[CalvinT]

My salesman was very good at tracking my Bronco once it shipped even when it was on the train. Some salesmen don't seem to know how to do that.

 

[CBNash]

My salesman was very good at tracking my Bronco once it shipped even when it was on the train. Some salesmen don't seem to know how to do that.

I'm so glad that you (and hopefully others) had/ have such a positive experience

 

[HoosierDaddy]

Don't take it personal or blame the dealer.
Dealerships are an entirely separate entity and the comms between Ford corporate and the dealers are damn near non-existent.
There are several points in the process where nobody except MAYBE Ford corporate knows where the vehicle is.
Even then, here at b6g there exists a story of a Bronco that was lost in a rail yard for WEEKS.
It just so happened, the owner posted here and somebody knew somebody at the rail yard and they got the process rolling again.... otherwise that thing might still be sitting there.

 

[HoosierDaddy]

https://www.bronco6g.com/forum/thre...-bronco-was-located-thanks-to-bronco6g.61794/

 

[Lifeliberty]

You should definitely cancel

 

[CBNash]

Don't take it personal or blame the dealer.
Dealerships are an entirely separate entity and the comms between Ford corporate and the dealers are damn near non-existent.
There are several points in the process where nobody except MAYBE Ford corporate knows where the vehicle is.
Even then, here at b6g there exists a story of a Bronco that was lost in a rail yard for WEEKS.
It just so happened, the owner posted here and somebody knew somebody at the rail yard and they got the process rolling again.... otherwise that thing might still be sitting there.

Totally fair. I'm lucky in that they know where it is.
The frustrating part is that no one (dealership or Ford) can tell me why it's being held in the first place, what is taking that 'fix' so long, and when I can expect it to be released. And both parties point to the other saying that they will have more information-- but no one does. Honestly, end of the day, it's the lack of communication and changing dates without any explanation. It makes for a very frustrating buyer experience.
So it's 'nice' to know I'm not alone. Doesn't make any of it right, but does make me a bit calmer.

 

[Gopher]

When I configured an order in May, the dealer told me to expect 12-16 weeks (and I figured he was underestimating* so expected longer). Given your order day of 3/26, end of July is within that window so it seems reasonable from what I was told.

I ended up buying off the lot instead (paid less for a better one).

 

[HoosierDaddy]

Honestly, end of the day, it's the lack of communication and changing dates without any explanation. It makes for a very frustrating buyer experience.

PREACH IT!!!!
Mine sat for 10 weeks during the Dirt Mountain 1.0 ... crisis.
Built mid-July .
Sat for a new hard top until first days in October .
The only good thing was my location. Shipped by truck.
They picked it up in the morning on the 8th ....dealer had it around noon .... I had it in my driveway that evening!!!
It was a Friday, dealer wanted to sit on it until Monday.
I almost pulled my sales rep through my cell phone! Lol!!!
HELL no!!!

It'll be worth it though .
Try to relax.
I'll suggest a few good bourbons if you like.

 

[CBNash]

When I configured an order in May, the dealer told me to expect 12-16 weeks (and I figured he was underestimating* so expected longer). Given your order day of 3/26, end of July is within that window so it seems reasonable from what I was told.

I ended up buying off the lot instead (paid less for a better one).

Thanks for this feedback. Unfortunately, in my case, I've been looking for my Bronco for over a year (500 mile radius) and it just doesn't exist. So for me to get exactly what i want, I had to order it. For me personally, if I'm going to pay this much, I want exactly what i want.
But I'm so glad you were able to get something better for yourself!
I guess I went in believing timing estimates; which was apparently naive. This is my first ordered vehicle and I expected that the time frames I was given were not sugar-coated. I guess I just don't understand giving timelines that will likely not be met. I'd prefer to be given a longer estimate and have it show up sooner, rather than have my dates come and go and be told that it will actually be 2-3x longer than originally told.

 

[CBNash]

PREACH IT!!!!
Mine sat for 10 weeks during the Dirt Mountain 1.0 ... crisis.
Built mid-July .
Sat for a new hard top until first days in October .
The only good thing was my location. Shipped by truck.
They picked it up in the morning on the 8th ....dealer had it around noon .... I had it in my driveway that evening!!!
It was a Friday, dealer wanted to sit on it until Monday.
I almost pulled my sales rep through my cell phone! Lol!!!
HELL no!!!

It'll be worth it though .
Try to relax.
I'll suggest a few good bourbons if you like.

Lol. Thanks friend! I'm definitely much calmer now than I was a few days ago. Still just boggles my mind that this way of conducting business seems to be 'normal'

 

[Pwrax]

Ordered my Bronco Badlands on 26 March. I was told 6-8 weeks for delivery. It went into production on 20 May.

I was then given the delivery window of 10–16 June even though the vehicle window sticker has a Blend Date of 26 May. This window already put me at over 11 weeks.

On 16 June, after hounding the dealer, i was told the date got pushed to 31 July! Another 6 weeks! Vehicle has been built for 3.5 weeks already. Why am I waiting another 6 weeks (in theory – definitely don't trust this date either).

I am debating just cancelling my order at this point. Any guidance on this and if I should be seriously concerned about the integrity of the vehicle??

What color was your order for?

 

[CBNash]

Shadow black

 

[Pwrax]

Shadow black

Sorry, my original order mid march was 2 dr badlands in orange fury. Dealer didnt contact me about the color being pulled, near the end of April I ended up doing a reorder.

Different situation...

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