Warranty? Ford dealer said won’t cover bc rusted

[DaddyO]

Here’s how the conversation went with my installer, long post-sorry;

SZP: Just started working on the bronco. Tried taking the cv axle nut off. It had so much built up rust it ate the top end of the post.


ME: Why?

SZP: I have no idea. It threaded off perfectly fine up until the end and destroyed itself


ME: Dang. Threads look bad. Replace?

SZP: I seen it happen on Chevys never a bronco. I’ve Hurd horror stories though. No the whole axle has to be replaced.

ME: whaaat!
Does that qualify for warranty?
Do I need to take it to ford Or can u take care of it?

SZP: It might with ford but you can’t drive it like that I would have to take the cv off and run it over there.

ME: Ok $$$?
Should we upgrade?

SZP: I mean if it’s here why not haha. I’ll have to look at prices

ME: Ok but can we use the warranty to upgrade through ford?

SZP: I’m not completely sure. That might be a ford question. I know if it’s in warranty with ford they will replace the cv axle but they might ask a few questions haha

ME: Such as? Would it help if I called them? What would I tell them? why it rusted?

SZP: I would call them. Let me them know you had maintenance done to your bronco. When going to back off the cv axle nut the nut caught a patch of rust and ate the threads

ME: And if they ask where I was having it done?
And what maintenance was being done that they weren’t doing it?
And was that front or rear axle?

SZP: Driver side front cv axle
Replacing oe parts with aftermarket
I can get one for $300

ME: Same or upgrade?
Will they take mine in exchange?

SZP: Same. Oe spec. I don’t think so. That was autozone
I have not called ford yet

ME: I’ll wait to hear back from you
I still have warranty + extended

SZP: Okay. Give me a few. Currently building your arms haha

CALLED DEALERSHIP
Was told that warranty doesn’t cover rusted parts and that’s that. Even though I take it to them for regular service.

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[ducksface]

'When going to back off the cv axle nut the nut caught a patch of rust and ate the threads.'

100%, no question about it:
Mechanics fault.
100%.

If you don't hold them 100% culpable...it's now all on you.

No one reasonable will consider anything other than this being the mechanics fault.

 

[Ducati1098]

Your dealership is correct.

3.1.04 Non-Reimbursable Conditions
The New Vehicle Limited Warranty does not cover the following:

• Damage Resulting From:
  • Accidents, collision or objects striking the vehicle.
  • Theft, vandalism, or riot.
  • Fire or explosion.
  • Freezing.
  • Misusing the vehicle, such as driving over curbs, overloading, racing, or using the vehicle as a stationary power source.
  • Alteration or modification of the vehicle - including the body, chassis components or unauthorized software updates - after the vehicle leaves Ford’s control.
  • Installation of non-Ford parts installed after the vehicle leaves Ford’s control.
  • Tampering with the vehicle, tampering with the emissions systems, or with other parts that affect these systems.
  • Disconnecting or altering the odometer or allowing the odometer to be inoperative for an extended period of time with the result that the actual mileage cannot be determined.
  • Using contaminated or improper fluids.
  • Customer applied chemicals or accidental spills.
  • Driving through water causing water to be ingested into the engine.
• Other conditions/causes not reimbursable:
  • Vehicles that have ever been labeled or branded as “dismantled”, “fire”, “flood”, “junk”, “rebuilt”, “reconstructed”, or “salvaged”. These conditions cause the New Vehicle Limited Warranty to be voided.
  • Vehicles that have been determined to be a “total loss” by an insurance company; this will void the New Vehicle Limited Warranty.
  • The mileage or the date of repair has been misrepresented or altered to place a vehicle within the coverage period. Vehicle mileage can be verified by vehicle diagnostic equipment.
  • The part being replaced, repaired, or adjusted has no defect in factory-supplied materials or workmanship.
  • Non-defective parts that are replaced to modify a vehicle to the latest production design levels, unless authorized by the Company.
  • Repairs that alter the vehicle’s original specifications.
  • Damage caused by failure to maintain the vehicle, improperly maintaining the vehicle, improper flushing procedures or using the wrong part, fuel, oil, lubricants, fluids or additives.
  • Engine Noise (Internal Engine Problem) — is not reimbursable if the engine has not been properly maintained.
  • Non-Ford parts installed on a vehicle, for example, parts installed by body builders or manufacturers other than Ford, or damage to Ford components caused by installation of non-Ford parts other than “certified” emissions parts.
  • Converted ambulances that are not equipped with the Ford Ambulance Prep Package.
  • Repairs that are required to correct incomplete or improper previous repairs.
  • Repairs that are made to improve appearance or performance beyond normal standards.
  • Underbody surface rust on frame or chassis components on vehicles reported as sold.
  • Repairs that are not performed at a Ford or Lincoln dealership unless performed as an emergency repair or as a dealer authorized sublet repair.
  • Failure of Low Speed or Reverse Gear (Manual Shift Transmission) — is not reimbursable if there is evidence of repeated abnormal shifting.
  • Rear Axle Noise — is not reimbursable unless a diagnosis (road test) confirms that the noise is abnormal.
  • Valve Grinding — is not reimbursable unless engine performance is not acceptable.
  • Fuses as a causal part are not warrantable unless accompanied by a warrantable causal part.
  • Damage caused by spilled liquids. Dealers should carefully examine electronic components (audio components, automatic temperature control heads, etc.) to ensure that the cause of failure was not liquid spillage. The presence of liquid residue (a sticky or shiny substance) or buttons/knobs which don’t operate freely are evidence of abuse and may result in claim denial.

 

[Desmolicious]

Forget the warranty claim, what’s up w those shoes?

 

[Willub]

Sounds like they just tried to zip it off with an impact and when it got stuck towards the end they uggadugga’d it off anyway, rather than cleaning up the threads. Not ford’s fault.

 

[VirginiaHeritage]

I’m not much of a mechanic, but I know enough to clean heavily rusted threads with a brass brush and spray with WD-40 before trying to remove a nut. Your guy messed up.

 

[Jakes22]

This exact thing happened to me when I switched to Fox coilovers. I cleaned the threads and applied anti-seize as a lubricant and its still ate the threads up at the end for some reason. Since the threads down towards where it tightens down were good, I picked up a set of axle thread chasers and cleaned them up, installed new nuts, torque to spec and called it a day. Has been like that for years now with no problems.

 

[GI_Jo_Nathan]

Sorry but was this entire play-by-play verbatim conversation necessary? Or were you just bored or something?

And yeah personally, I would Chase those threads if possible, might even zip off the first quarter inch if I needed to and run it.

 

[ducksface]

This exact thing happened to me when I switched to Fox coilovers. I cleaned the threads and applied anti-seize as a lubricant and its still ate the threads up at the end for some reason. Since the threads down towards where it tightens down were good, I picked up a set of axle thread chasers and cleaned them up, installed new nuts, torque to spec and called it a day. Has been like that for years now with no problems.

Exactly the correct action.
Who wouldn't?
I bet it's done in any(maybe every) pepboys in any state at least once a day on some thread somewhere.

Absolutely elementary.

 

[Wolfhound]

Sounds like they just tried to zip it off with an impact and when it got stuck towards the end they uggadugga’d it off anyway, rather than cleaning up the threads. Not ford’s fault.

Managed a BMW shop in CA, we would shudder every time a car came in from Texas. I think the only tool they owned was an impact. Way to many rat a tat tat’s on everything. Many a cracked alloy oil pans

 

[Brian_B]

Forget the warranty claim, what’s up w those shoes?

This is the real question.

 

[Brian_B]

This exact thing happened to me when I switched to Fox coilovers. I cleaned the threads and applied anti-seize as a lubricant and its still ate the threads up at the end for some reason. Since the threads down towards where it tightens down were good, I picked up a set of axle thread chasers and cleaned them up, installed new nuts, torque to spec and called it a day. Has been like that for years now with no problems.

Best answer

 

[23OBX2.7]

Managed a BMW shop in CA, we would shudder every time a car came in from Texas. I think the only tool they owned was an impact. Way to many rat a tat tat’s on everything. Many a cracked alloy oil pans

Yup....mechanics abusing impacts have done a lot of damage had an idiot strip new strut shaft threads thankfully owner simply ordered a new strut no questions.

OP is a victim of impact abuse...

 

[jtgensler]

yeah. no way a dealer was ever going to warranty that. or let you upgrade through warranty.
that's just not how any of that works.

your shop owes you a new axle.
If you want to upgrade, I'd say that cost is on you & they should eat the labor to install it.
But they definitely need to give you a new OEM axle, because that was 100% on the tech who removed the nut.

 

[userdude]

All y'all crackin' on that man's 'Merican flag shoes when we all know all of y'all gots kicked outta the Pig 'N Poke corner store last week for not wearing any shoes OR shirt. SMH!!

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