A trifecta of issues...

[JJHTX]

Hi everyone. Posting this to keep track of some issues I've been having with my Bronco (2023 Black Diamond, 2.3/auto).

Issue 1: Brake pedal clicks when depressed all the way down. Brakes seem to operate fine, but I’ve never heard a click from any vehicle I’ve driven. I took it to the dealership, showed them the issue in-person, and showed them a couple of videos of the same. They held the truck for 7 days before ultimately telling me they could not recreate the problem and brakes/pedal are fine. Hmmm. I have recreated the issue multiple times since (videos below).

Issue 2: Squealing noise coming from engine bay; mostly right after initial startup and occasionally when simply unlocking/opening doors. Video below. Here’s a thread from another user that shows where the noise seems to be coming from: https://www.bronco6g.com/forum/threads/squeaking-when-starting-warming-up.84674/#post-2096006

Issue 3: Harsh shift/lurch to and from drive/reverse. This happens sporadically and varies in intensity. Sometimes it’s non-existent or mild, and other times it’s very noticeable. I believe it’s the same issue described in the following thread: https://www.bronco6g.com/forum/threads/transmission-issues.72909/#post-1917748. This is from the NHTSA: https://static.nhtsa.gov/odi/tsbs/2023/MC-10234125-0001.pdf

Link to videos: https://photos.app.goo.gl/TivQrkC5Wrjc8XU86

More to come...

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[Carl Sagan]

There is nothing wrong with your Bronco.

 

[Canyon Coolers]

Half broken stuff is the worst but I'm not sure you are even there. If you tend to be an anxious person you might be able to buy piece of mind with an extended warranty and keeping your mods to fairly basic changes. Go enjoy that badass ride.

 

[Burro5000]

One of the Ford guys, can't remember if it's Flip, said there's a TSB on that hard shift. I guess they reprogram the tranny to help with it. Pretty sure one of them hit on the brake noise too. Wish I knew what thread that info was in but maybe one of them will show up and shine some light.

 

[JJHTX]

Half broken stuff is the worst but I'm not sure you are even there. If you tend to be an anxious person you might be able to buy piece of mind with an extended warranty and keeping your mods to fairly basic changes. Go enjoy that badass ride.

Thanks; im enjoying it for sure! I am planning a lift/new tires in the near future, which is a big reason I want to get these things checked out. Don’t want dealer blaming the upgrades.

 

[JJHTX]

One of the Ford guys, can't remember if it's Flip, said there's a TSB on that hard shift. I guess they reprogram the tranny to help with it. Pretty sure one of them hit on the brake noise too. Wish I knew what thread that info was in but maybe one of them will show up and shine some light.

Yes; there does appear to be a TSB for the hard shift (linked in my post). Curious to see what Ford says/does.

 

[Burro5000]

Yes; there does appear to be a TSB for the hard shift (linked in my post). Curious to see what Ford says/does.

I think the Ford guy was Ducati actually, he usually drops some knowledge and tips on a bunch of the quirks/issues that come up here.

Hopefully your dealer can get you where you want to be. Mine has the hard shift every now and then where it feels like I left it on a hill with no park brake but I don't feel like handing over the keys right now haha

 

[Ducati1098]

I think the Ford guy was Ducati actually, he usually drops some knowledge and tips on a bunch of the quirks/issues that come up here.

Hopefully your dealer can get you where you want to be. Mine has the hard shift every now and then where it feels like I left it on a hill with no park brake but I don't feel like handing over the keys right now haha

Yeah there is a different TSB out for shifting concerns now, but it’s basically the same procedure as before.
They should check for a PCM update, if that isn’t available or doesn’t resolve the issue then they should perform the accelerated main control break in procedure. 90% of the time this will fix minor shifting/engagement concerns for newer 10R transmissions. If not, then they may need to remove, overhaul and clean the main control.

 

[JJHTX]

Yeah there is a different TSB out for shifting concerns now, but it’s basically the same procedure as before.
They should check for a PCM update, if that isn’t available or doesn’t resolve the issue then they should perform the accelerated main control break in procedure. 90% of the time this will fix minor shifting/engagement concerns for newer 10R transmissions. If not, then they may need to remove, overhaul and clean the main control.

Hey thanks a lot! I appreciate the info

 

[JJHTX]

Dropped vehicle off at dealership this morning. They said I should hear back within 3 weeks.

 

[JJHTX]

Today I received a text from the dealer stating they were checking my Bronco today. Finally received a follow-up call and... as I expected: "we could not replicate any of the issues you reported - please come get your vehicle". They said my video evidence doesn't matter if they can't replicate the issue. Everything is apparently working just fine after their thorough inspection. The rep did say they did an "update" (whatever that means), and couldn't really describe it in detail. I'll read the documentation when I pick it up. I get the feeling they only just looked at the vehicle today (briefly), and I am not confident they really spent time trying to replicate anything. I asked what the next step is if I can continue to replicate the issues. They said we'll have to schedule some time for a drive with a tech for observation. LMAO. They had my vehicle for two weeks and couldn't bother to do that on their own. Seems like I'll have to live with these quibbles and/or continue this cycle until they actually care enough to address it.

 

[Ford Motor Company]

Today I received a text from the dealer stating they were checking my Bronco today. Finally received a follow-up call and... as I expected: "we could not replicate any of the issues you reported - please come get your vehicle". They said my video evidence doesn't matter if they can't replicate the issue. Everything is apparently working just fine after their thorough inspection. The rep did say they did an "update" (whatever that means), and couldn't really describe it in detail. I'll read the documentation when I pick it up. I get the feeling they only just looked at the vehicle today (briefly), and I am not confident they really spent time trying to replicate anything. I asked what the next step is if I can continue to replicate the issues. They said we'll have to schedule some time for a drive with a tech for observation. LMAO. They had my vehicle for two weeks and couldn't bother to do that on their own. Seems like I'll have to live with these quibbles and/or continue this cycle until they actually care enough to address it.

Hi there! Will you send us a message with your VIN and your local Ford dealer? I can look into things on my end.

 

[JJHTX]

Hi there! Will you send us a message with your VIN and your local Ford dealer? I can look into things on my end.

Respectfully, you should have it already. I provided that info previously, following a post in this thread.

 

[JJHTX]

Hello @Ford Motor Company

Unfortunately, recent issues with my Bronco have gone unresolved. I took my vehicle in to the Joe Myers service dept ( 16634 Northwest Fwy, Houston, TX 77040) on Dec 2 and asked them to inspect the brake pedal click noise and a squealing noise from the turbo wastegate actuator rod. I presented evidence during the drop off to prevent any misinterpretation by service dept about the issues.

Two weeks later, on Dec 15th, I received a call from the service dept stating that they were unable to replicate the issues. They told me video evidence doesn’t matter if the tech can’t replicate the issues. It's as if I'm making these issues up, despite the multiple videos I've taken that prove otherwise. I am able to replicate the issues DAILY. When I went to pick up my vehicle on Saturday (Dec 16) I was handed my paperwork and my keys. Unfortunately, and to make matters worse, the service dept damaged some of my wheel lug nuts and my engine now rattles excessively. In other words, my vehicle is now in worse shape than before I took it in for inspection.

The dealer paperwork indicates a tech heard a noise from the transmission when engaging into reverse or drive; good, I'm not the only one. Unfortunately, the paperwork also says, .."ran TSB/SSM 51546 2019-2023..." , which doesn't even apply to my vehicle! The sad part is I provided the service rep with the exact TSB that they should reference (I have the texts to prove it), and they still didn't get it right. This makes me lose confidence in the service reps or the techs. The paperwork indicates the tech performed a PCM update. How can I be sure that the correct PCM update was applied if the correct TSB wasn't even referenced? Maybe this is why my engine now appears to rattle and tick more than before. The correct TSBs are SSM 51531 and/or 23-2352.

This whole experience has bee incredibly frustrating. I'd like some assistance with engaging a competent Service advisor and Service Tech for more assistance.

- Ford needs to apply the correct PCM update for my vehicle and also perform the accelerated main control break in procedure and/or remove, overhaul and clean the main control, in accordance with TSBs are SSM 51531 and/or 23-2352

- Ford needs to explain/resolve the squealing wastegate actuator rod and brake pedal click.

Link to my evidence:
https://photos.app.goo.gl/TivQrkC5Wrjc8XU86

I look forward to your response. Thanks

I've also sent you a PM that has my vehicle and contact info.

 

[Ducati1098]

Hello @Ford Motor Company

Unfortunately, recent issues with my Bronco have gone unresolved. I took my vehicle in to the Joe Myers service dept ( 16634 Northwest Fwy, Houston, TX 77040) on Dec 2 and asked them to inspect the brake pedal click noise and a squealing noise from the turbo wastegate actuator rod. I presented evidence during the drop off to prevent any misinterpretation by service dept about the issues.

Two weeks later, on Dec 15th, I received a call from the service dept stating that they were unable to replicate the issues. They told me video evidence doesn’t matter if the tech can’t replicate the issues. It's as if I'm making these issues up, despite the multiple videos I've taken that prove otherwise. I am able to replicate the issues DAILY. When I went to pick up my vehicle on Saturday (Dec 16) I was handed my paperwork and my keys. Unfortunately, and to make matters worse, the service dept damaged some of my wheel lug nuts and my engine now rattles excessively. In other words, my vehicle is now in worse shape than before I took it in for inspection.

The dealer paperwork indicates a tech heard a noise from the transmission when engaging into reverse or drive; good, I'm not the only one. Unfortunately, the paperwork also says, .."ran TSB/SSM 51546 2019-2023..." , which doesn't even apply to my vehicle! The sad part is I provided the service rep with the exact TSB that they should reference (I have the texts to prove it), and they still didn't get it right. This makes me lose confidence in the service reps or the techs. The paperwork indicates the tech performed a PCM update. How can I be sure that the correct PCM update was applied if the correct TSB wasn't even referenced? Maybe this is why my engine now appears to rattle and tick more than before. The correct TSBs are SSM 51531 and/or 23-2352.

This whole experience has bee incredibly frustrating. I'd like some assistance with engaging a competent Service advisor and Service Tech for more assistance.

- Ford needs to apply the correct PCM update for my vehicle and also perform the accelerated main control break in procedure and/or remove, overhaul and clean the main control, in accordance with TSBs are SSM 51531 and/or 23-2352

- Ford needs to explain/resolve the squealing wastegate actuator rod and brake pedal click.

Link to my evidence:
https://photos.app.goo.gl/TivQrkC5Wrjc8XU86

I look forward to your response. Thanks

I've also sent you a PM that has my vehicle and contact info.

Let me clear up a little confusion since I’ll be more help than tagging Ford.

The SSM they referenced (SSM 51465) was for “light to moderate ticking type noise at idle”
They may think that the wastegate noise is what this SSM is explaining, even though it isn’t.
If they keep claiming they can’t duplicate the problem, then unfortunately you are going to need to duplicate it for them in person. Your best option here is If they have another brand new 2.3 Bronco on the lot. Show them the noise yours is making, then have them start a new one on the lot to compare it to. I would ask them to do the same thing with the brake pedal noise.
It sucks that you would need to do this, but watching a video that you filmed isn’t going to help them pinpoint the issue when they can’t get it to happen in person.

As far as the transmission TSB, that was on a separate line on the repair order (they didn’t directly reference the TSB, but it’s what they performed). It says that they updated the PCM and performed a road test which is required for adaptive leaning. There is only one possible update. Technicians cannot choose certain PCM updates nor are there multiple updates to chose from depending on the concern. The update just loads the latest calibration. If they update the PCM and can no longer duplicate any other transmission shifting concerns after that, then they won’t proceed with the rest of the steps outlined in the TSB per Fords instructions. I know you said this concern seems to happen a lot more infrequently, so It may not be a stretch to assume they don’t feel anything wrong at the time. If it continues to get worse or happen more frequent, then I would bring it back at that point.

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