Software Update Unavailable (Grayed Out)??

[Headsong]

When I start, for the past few days I get a notice that it wants to do an update. I've had it turned off to prevent surprises....

When I go to update it, the Update Now is grayed out....and it seems to say that there's nothing to download. It won't even let me turn on automatic updates in case I wanted to.

Huh? I am confused.

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[rugedraw]

Auto-updates being grayed out was a red flag of a major software problem with job 1 2021 F150's and Mach E's. I am not familiar enough with the Broncos to know if that is the case here, but if you were able to turn auto-updates on/off at one point and your truck is a 2022, I doubt it is the same issue. If you send me your VIN, I can take a look to see if anything stands out to me.

 

[Headsong]

Auto-updates being grayed out was a red flag of a major software problem with job 1 2021 F150's and Mach E's. I am not familiar enough with the Broncos to know if that is the case here, but if you were able to turn auto-updates on/off at one point and your truck is a 2022, I doubt it is the same issue. If you send me your VIN, I can take a look to see if anything stands out to me.

It is a 22...
2FMEE5DPXNLB34723
Gracias!

 

[rugedraw]

It is a 22...
2FMEE5DPXNLB34723
Gracias!

You're on Sync 23159, so you're way past the old bad software. The truck accepted the OTA trigger, but not giving consent to install seemingly due to auto-updates being off. Have you tried rebooting the APIM by holding down radio power and forward seek buttons together until the touchscreen reboots?

 

[Headsong]

I often have to do that as I pass one cell tower each week! Well, now to figure out why I can't turn on auto updates....I'll go back in a set a schedule and see if I can auto update....

Thx for your help!

 

[rugedraw]

I often have to do that as I pass one cell tower each week! Well, now to figure out why I can't turn on auto updates....I'll go back in a set a schedule and see if I can auto update....

Thx for your help!

I'll continue to do some digging on my end and lyk if I find anything out.

 

[rugedraw]

@Headsong Do you have FORScan to try rebooting the GWM?

 

[Headsong]

I'll continue to do some digging on my end and lyk if I find anything out.

My doors are off right now, I saw something that may suggest that's the problem? I did try everything else, rebooted, started engine, etc....set a schedule...no good.

 

[Headsong]

@Headsong Do you have FORScan to try rebooting the GWM?

No.

 

[rugedraw]

My doors are off right now, I saw something that may suggest that's the problem? I did try everything else, rebooted, started engine, etc....set a schedule...no good.

GWM updates download/install while the vehicle is running, so the doors not being on should not have an effect like they do with updates that require the vehicle to be inhibited which have a prerequisite of the doors being closed. I am not sure which fuse you'd have to pull to reset the GWM, but disconnecting the battery for 30 minutes or so should do it. If you prefer not to mess with it in that regard, then just wait it out to see what happens. The OTA trigger will expire on 8/16. If the OTA times out and fails before it installs, message me. It can be fixed with other means.

 

[Hunterwjusmc]

You're on Sync 23159, so you're way past the old bad software. The truck accepted the OTA trigger, but not giving consent to install seemingly due to auto-updates being off. Have you tried rebooting the APIM by holding down radio power and forward seek buttons together until the touchscreen reboots?

Rugedraw, can you check my VIN as well? 1FMEE5DP5NLB87863

 

[rugedraw]

Rugedraw, can you check my VIN as well? 1FMEE5DP5NLB87863

You're also on Sync 23159, but in your case, OTA 6.1.0 shows as installed as of yesterday. Not much else pending for you. The TCU update here is next one you'd need to come through before the next APIM update will be released which would get you to the latest Sync version.

 

[Brian_B]

My doors are off right now, I saw something that may suggest that's the problem? I did try everything else, rebooted, started engine, etc....set a schedule...no good.

Try putting your battery on a trickle charger over night, making sure to hook the negative of the charger up so the BMS sees it (i.e. ~not~ directly on the negative battery post - use chassis ground or the small tab on the side of the negative terminal). I seem to recall Auto updates get disabled/paused if the BMS system doesn't think there is a good battery charge (regardless of if the battery is actually low on charge or not)

 

[rugedraw]

Try putting your battery on a trickle charger over night, making sure to hook the negative of the charger up so the BMS sees it (i.e. ~not~ directly on the negative battery post - use chassis ground or the small tab on the side of the negative terminal). I seem to recall Auto updates get disabled/paused if the BMS system doesn't think there is a good battery charge (regardless of if the battery is actually low on charge or not)

We think his GWM is just in a funky state right now and could benefit from a reboot. Kinda like a laptop or phone that after a while it slows down and restarting it makes it perform better. Easy enough theory to test out if he had FORScan.

 

[Headsong]

We think his GWM is just in a funky state right now and could benefit from a reboot. Kinda like a laptop or phone that after a while it slows down and restarting it makes it perform better. Easy enough theory to test out if he had FORScan.

And if I did, I could kill that freakin' double honk that surprises at worst times....so if I did have it, or find some kind soul with it, then what? is there a reboot of GWM in there?

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