Please help with my sync 4 system

[Ant0ni0S]

Hello, I have a 2022 ford bronco wildtrak with the 12 inch sync 4 display and I cannot update my system. I haven’t gotten an update since January 2023. I called ford and they said my system is behind and to set a schedule for updates. I did and nothing has happened. It has been 2 weeks. My brother has the same bronco and his was updated recently. When I check my update details it doesn’t even say what update I am on. It only says that I’m up to date. Please help! My vin is 1FMEE5DP6NLB31043

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[Dan-O]

Not sure if u have looked at this or not

https://www.ford.com/support/how-to...-my-sync-4-technology-automatically-updating/

 

[Dan-O]

I understand it has been working but maybe accidentally changed a setting

 

[Ant0ni0S]

Not sure if u have looked at this or not

https://www.ford.com/support/how-to...-my-sync-4-technology-automatically-updating/

Yep already tried those. I have a schedule set for every day and I had it for 2 weeks now and still nothing.

 

[Ant0ni0S]

Automatic updates has been on ever since I bought the car and every day I make sure it’s still toggled

 

[AK SNO RIDER]

Welcome to Ford.

Sometimes they just decide to stop updating individual vehicles altogether and there's nothing you can do about it.

It might eventually update again out of the blue - mine did after like 6 months of no updates while many other people were several versions ahead.

Or it may never update again because Ford decided you weren't special enough.

 

[Ant0ni0S]

Welcome to Ford.

Sometimes they just decide to stop updating individual vehicles altogether and there's nothing you can do about it.

It might eventually update again out of the blue - mine did after like 6 months of no updates while many other people were several versions ahead.

Or it may never update again because Ford decided you weren't special enough.

I guess I’m not special enough

 

[brkdncr]

What features or fixes do you need?

 

[Ant0ni0S]

What features or fixes do you need?

My CarPlay is all glitchy and so is my navigation. Idk what is in the new updates but I just want the bug fixes

 

[brkdncr]

My CarPlay is all glitchy and so is my navigation. Idk what is in the new updates but I just want the bug fixes

Take it to the dealer then it’s under warranty.

 

[Ant0ni0S]

Take it to the dealer then it’s under warranty.

I did and they said they are waiting for their head technician. That was about 3 months ago. Never got a call back. They don’t answer either.

 

[brkdncr]

I did and they said they are waiting for their head technician. That was about 3 months ago. Never got a call back. They don’t answer either.

You’ll need to be more assertive in getting it fixed. Try a different dealer if possible. 3 months means they forgot you existed.

 

[Ant0ni0S]

I went to another place and they said they couldn’t fix it because a module might be broken. The next service center is an hour away.

 

[Ant0ni0S]

^this dealership was the first one I went to. The other one I said I was waiting 3 months for already replaced 2 modules and the screen itself.

 

[da_jokker]

Count yourself lucky..Ford breaks stuff when they update. I turned mine off and it still bugs me once in a while.

Have you tried the Ford App?

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