Pretty Bummed re: Negative experience with Bronco Nation / TrailRax

[Canyon Coolers]

Drop shippers always add risk and layers or bureaucracy. The OEM manufacturer has no way of knowing if the end user even ordered the right thing and no real way of doing a refund without taking a loss. On a tight timeline ? Never use a drop shipper. Lesson learned but it should be pretty obvious Bronco Nation isn't going to stock much more than hats and t shirts if that.

Catharsis has value, but putting a company or multiple companies on public blast without giving the space and grace to make something right isn't ideal. A 24 hour hour window of not returning an email does not meet that standard.

TrailRax should look at integrating the back end seamlessly. This is easily doable now with Shopify and it allows for live inventory feeds. We have a coupe of accounts we do this for but we honestly avoid most drop shippers.

Sponsored

 

[FoCoBronc]

I tried communicating with Bronco Nation on camping for Overland Expo East last year. I could not get a response from anyone.

Not to pile on or bash BN more, but I still check their site from time to time and it seems the user volume/activity has really slowed down from early Bronco heydays of 2020-2022. Guessing this site has become focal point. I was never clear on Fords involvement (ownership?) of BN…..

 

[FoCoBronc]

Not to pile on or bash BN more, but I still check their site from time to time and it seems the user volume/activity has really slowed down from early Bronco heydays of 2020-2022. Guessing this site has become focal point. I was never clear on Fords involvement (ownership?) of BN…..

I still see official Ford rep on that site even though they “officially” said they no longer monitor here

 

[Beach_Bum]

I still see official Ford rep on that site even though they “officially” said they no longer monitor here

They still monitor the site, though not officially. When I dropped screenshots of upcoming powertrain options for the refresh (purposely done after hours), the next morning the thread was "sanitized" by "request" (not by me).

 

[Valhalla]

To the OP hope it works out, careful on the tippy stuff with all them weights of stuffs so high ups in the airssss....

 

[jtgensler]

Not to pile on or bash BN more, but I still check their site from time to time and it seems the user volume/activity has really slowed down from early Bronco heydays of 2020-2022. Guessing this site has become focal point. I was never clear on Fords involvement (ownership?) of BN…..

I know I was much more active there at first then here.

G6 definitely has more technical knowledge.
BN is more of a marketing/club thing.
I didn't renew for a 3rd year after they raised the prices.

 

[CalvinT]

I know I was much more active there at first then here.

G6 definitely has more technical knowledge.
BN is more of a marketing/club thing.
I didn't renew for a 3rd year after they raised the prices.

I was active there when I first ordered my Bronco, Feb, 2022. Even joined for a year. I got a lot of information from BN.

But everytime I saw one of their specials that interested me, it was sold out. I had no interest in their attempts to form a club. The same information usually shows up on G6 sooner or later and is easier to find.

I guess BN just never gave me a compelling reason to continue to pay for membership.

 

[broncobase1]

Its understandable to be upset, but mistakes happen. I think it is only fair to give them a chance to rectify the issue before getting online and posting negative reviews. Just my opinion.

 

[CalvinT]

Its understandable to be upset, but mistakes happen. I think it is only fair to give them a chance to rectify the issue before getting online and posting negative reviews. Just my opinion.

I think TrailRax is blamelss. They just did what BN told them to do. BN needs to stand up and be a man about this.

 

[BlackMagicMojo]

Right. This sounds like a really good opportunity for the company to step up and make it right and work out the details on the back end. Instead they pushed the problem back to the drop-shipper.

I get that it wasn't the mistake of TrailRax that caused the issue but good customer service would be handling the concern and figuring out the problem later.

Agreed. Sorry they made it your problem. Last thing you want to do as a business is to broadcast to future customers on a forum that you're a hassle to deal with when a problem arises.

 

[michelle227]

I still see official Ford rep on that site even though they “officially” said they no longer monitor here

They are clearly sharing information because I had an email pimping the site with 72 hours of delivery (60 of which were Friday night and weekend).

That said, I always found it interesting that a few sites always go down for overnight stuff at the same time Ford sites go down...

Sponsored