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I own a 2023 4-door Bronco Badlands which was recently recalled due to issues with its rear suspension/shocks. The recall notice, received several weeks ago, mentioned the potential for the car being unsafe. I post below a letter I sent to Ford, and the dealership, which outlines my experience.
Anyone else having similar problems getting the suspension fixed???
"Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Subject: Unacceptable Delay in Addressing Safety Recall for 2023 Ford Bronco
Dear Ford Customer Service Team,
I am writing to express my extreme frustration and anger regarding the handling of a critical safety recall for my 2023 Ford Bronco, purchased from XXXXX Ford in XXXXX, NH. This situation is utterly unacceptable, and Ford’s failure to provide timely parts and repairs for a known, unsafe issue with the rear suspension has left me driving a dangerous vehicle for weeks.
I received a recall notice from Ford explicitly warning that the rear suspension issue could make my vehicle unsafe to drive and recommending immediate repair. I promptly scheduled an appointment with XXXX Ford, but the earliest available slot was two weeks out. During that time, the suspension deteriorated significantly, making the car excessively “bouncy” and feeling dangerously unstable on the road. This is a safety hazard that Ford acknowledged, yet your company’s inadequate response has forced me to continue driving an unsafe vehicle.
On September 5, 2025, I attended my appointment at XXXXX Ford, only to be told that, despite confirming the suspension problem, they could not fix it that day because Ford requires photos before sending replacement parts. This bureaucratic delay is outrageous—Ford was fully aware of this recall, yet failed to ensure parts were available for a known safety issue. The dealership scheduled another appointment for September 15, 2025, assuring me the parts would be ready.
To my disbelief, when I arrived today, September 15, 2025, XXXXX Ford informed me that the parts still had not been received due to Ford’s failure to distribute them. They could not provide a clear timeline for when the repair could be completed, leaving me with no resolution and a vehicle that remains dangerous to drive. This is beyond frustrating—it is infuriating. Ford’s inability to supply critical parts to its own dealership for a known safety recall is a gross failure of responsibility and puts customers like me at risk.
I demand that Ford immediately prioritize the delivery of the necessary parts to XXXXX Ford in XXXX, NH, and schedule a repair within the next 7 days. If this is not possible, I expect a replacement vehicle or a full refund under Ford’s warranty and consumer protection laws. I will not continue to drive an unsafe vehicle due to Ford’s negligence. Please provide a written response within 48 hours, detailing how Ford will resolve this issue. You can reach me at XXX-XXX-XXXX or [email protected].
This experience has severely damaged my trust in Ford’s commitment to customer safety and service. I expect swift action to rectify this unacceptable situation.
Sincerely,"
Anyone else having similar problems getting the suspension fixed???
"Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Subject: Unacceptable Delay in Addressing Safety Recall for 2023 Ford Bronco
Dear Ford Customer Service Team,
I am writing to express my extreme frustration and anger regarding the handling of a critical safety recall for my 2023 Ford Bronco, purchased from XXXXX Ford in XXXXX, NH. This situation is utterly unacceptable, and Ford’s failure to provide timely parts and repairs for a known, unsafe issue with the rear suspension has left me driving a dangerous vehicle for weeks.
I received a recall notice from Ford explicitly warning that the rear suspension issue could make my vehicle unsafe to drive and recommending immediate repair. I promptly scheduled an appointment with XXXX Ford, but the earliest available slot was two weeks out. During that time, the suspension deteriorated significantly, making the car excessively “bouncy” and feeling dangerously unstable on the road. This is a safety hazard that Ford acknowledged, yet your company’s inadequate response has forced me to continue driving an unsafe vehicle.
On September 5, 2025, I attended my appointment at XXXXX Ford, only to be told that, despite confirming the suspension problem, they could not fix it that day because Ford requires photos before sending replacement parts. This bureaucratic delay is outrageous—Ford was fully aware of this recall, yet failed to ensure parts were available for a known safety issue. The dealership scheduled another appointment for September 15, 2025, assuring me the parts would be ready.
To my disbelief, when I arrived today, September 15, 2025, XXXXX Ford informed me that the parts still had not been received due to Ford’s failure to distribute them. They could not provide a clear timeline for when the repair could be completed, leaving me with no resolution and a vehicle that remains dangerous to drive. This is beyond frustrating—it is infuriating. Ford’s inability to supply critical parts to its own dealership for a known safety recall is a gross failure of responsibility and puts customers like me at risk.
I demand that Ford immediately prioritize the delivery of the necessary parts to XXXXX Ford in XXXX, NH, and schedule a repair within the next 7 days. If this is not possible, I expect a replacement vehicle or a full refund under Ford’s warranty and consumer protection laws. I will not continue to drive an unsafe vehicle due to Ford’s negligence. Please provide a written response within 48 hours, detailing how Ford will resolve this issue. You can reach me at XXX-XXX-XXXX or [email protected].
This experience has severely damaged my trust in Ford’s commitment to customer safety and service. I expect swift action to rectify this unacceptable situation.
Sincerely,"
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if I should laugh or cry when I see posts like this.
