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Follow up for those who may have followed this thread: I finally got the Bronco fixed after a lot of complaining and headaches. I think the fault lied with both the dealership AND Ford itself. The delay, and unresponsiveness, and overall bad experience made me decide to sell the vehicle before...

The problem is that I really believe it's Ford that's the problem. Not the dealership.

They have no idea who they're dealing with. My next step is to go directly to Yelp. :wink:

My dealership has been OK in the past, so I really feel the problem lies with Ford. Is Ford's main office always so cr*ppy? Anyway, I'm doing my best to make a stink with the dealership/Ford, and social media. This kind of service is unacceptable.

I own a 2023 4-door Bronco Badlands which was recently recalled due to issues with its rear suspension/shocks. The recall notice, received several weeks ago, mentioned the potential for the car being unsafe. I post below a letter I sent to Ford, and the dealership, which outlines my experience...