Modem Not Working - 2 WEEKS NOW!!!! UPDATE NOW ON 4 WEEKS!!!!!!!!

[bradcd]

Sorry for your troubles but these replies are hilarious. Turn it off and on again

What's that whole "my mods popped" thing, where you check Motorcraft's website to see if your Bronco is alive during its build week? Maybe all modules weren't fully registered to your Bronco to begin with. Just curious what your VIN reports.

https://www.motorcraftservice.com/asbuilt

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[PescadorPirate]

All modules were turned on. I think it is an issue with "as built" parts matching and database configuration on Fords side.

 

[PescadorPirate]

We are now in the 4th week of my 2023 Bronco Badlands in the shop for this modem/TCU issue. Multiple sets of new parts installed and dealer in working with Ford cannot get this to work. I am at my wits end with this. Took delivery in July and the vehicle has been back to the dealer for at least 6 weeks (4 weeks for this latest attempt). Someone at Ford needs to escalate this issue and get this resolved! I don’t know what else to do and I fully expect to be compensated for this incompetence on behalf of Ford.

 

[Ducati1098]

We are now in the 4th week of my 2023 Bronco Badlands in the shop for this modem/TCU issue. Multiple sets of new parts installed and dealer in working with Ford cannot get this to work. I am at my wits end with this. Took delivery in July and the vehicle has been back to the dealer for at least 6 weeks (4 weeks for this latest attempt). Someone at Ford needs to escalate this issue and get this resolved! I don’t know what else to do and I fully expect to be compensated for this incompetence on behalf of Ford.

Have you tried calling Ford at all to escalate the situation? Maybe you need to look into a lemon law claim if you don’t want to wait any longer.

 

[PescadorPirate]

I have called and have a case number but there doesn’t seem to be an escalation. Lemon law is a pain in the ass in NJ and I won’t get compensated for any mods I have made like undercarriage protection, AR steps, etc. such a disappointment that Ford will not contact me

 

[WarthogJr]

You’ll need to close all the windows. Then hit CTRL + ALT + DELETE, defragment it, and then start it back up in safe mode. Works every time.

 

[w1l2liv]

Did you ever get resolution on this? My modem stopped working about 2 weeks ago. I have an appointment tomorrow at the dealership. Hoping I don't go through the same hell you went through.

 

[PescadorPirate]

Yes after 94 days it finally was resolved. After parts were all sorted out that had troubles getting new software loaded at the dealership. The issue was escalated over a period of weeks and Ford Engineering finally got it resolved. my Bronco is working fine now. You can PM me if you have any further questions.

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