What should a dealership do to redeem itself if they did this to you?

[Vineyard45]

I'm curious what the forum's opinion is on my situation. I took delivery of a 26 marsh grey heritage Bronco 7mt three weeks ago. It was not the smoothest transaction from the get go but they were the only dealer for 500 miles that had a manual heritage so I dealt with the lack of customer service. This was an online purchase and out of state, but not far from the border/myself. Now that you have the basic facts the issue is ..... they forgot to register my truck (taxes and fees paid in full). The temp tags have expired and I currently have a very beautiful, but heavy paper weight in my garage on this long weekend. And for note I called them several times over that span asking about my plates. So my question is "What could/should they do to try to make amends". Or is this no big deal?
(And for the record they haven't offered anything. I've also made a complaint to Ford and left a negative review on Google) Buyer beware if you're in central NH.

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[CalvinT]

I'd contact the motor vehicle division of the state the dealer is located in and file a complaint. Follow up the phone call with written documentation. They'll get the dealer moving.

The heck with giving the dealer a chance to redeem themselves.

 

[Roger123]

How could they register it out of state? You paid sales tax to them based on their state tax rate I'd assume. Just go to your DMV with proof of sales tax paid to another state and they will take that into consideration when they tax you in your state. Now if your rate is less than the selling dealers state rate you may be out of luck as your state won't give you a refund.

We bought ours in GA as VA residents. We paid no sales tax to the selling dealer, they gave us a temp GA tag and I went to our DMV and paid VA sales tax and registration, easy peasy.

This is no big deal and there is no "amends" IMHO. Just go to DMV and take care of it.

 

[noswttea4u]

How could they register it out of state? You paid sales tax to them based on their state tax rate I'd assume. Just go to your DMV with proof of sales tax paid to another state and they will take that into consideration when they tax you in your state. Now if your rate is less than the selling dealers state rate you may be out of luck as your state won't give you a refund.

We bought ours in GA as VA residents. We paid no sales tax to the selling dealer, they gave us a temp GA tag and I went to our DMV and paid VA sales tax and registration, easy peasy.

This is no big deal and there is no "amends" IMHO. Just go to DMV and take care of it.

They can register no problem. They collected his states taxes, it sounds like, they just forgot to submit to the state. I've only once had an out of state dealer not collect my state taxes and register on my behalf.

OP, it's an annoying experience but I'm not sure they "owe" you anything. You might could get a free oil change out of it but doubt it's worth the drive.

 

[brkdncr]

Just go to the dmv and pick up new plates.

no need to go back to that dealership, ever.

 

[CalvinT]

Just go to the dmv and pick up new plates.

no need to go back to that dealership, ever.

Depends on if he has a title or not. He may not.

 

[Techun]

They don't owe you anything and they don't care about your business. Sorry.

 

[ducksface]

If you haven't been to your local dmv/mvd and asked...
You might be the problem.

 

[Vineyard45]

since I’ve already given them my $$ , going to the RMV now would require me to pay again. And then hope the dealer returns my cash without using a lawyer.
Luckily, it’s not my only vehicle.
If I didn’t have anything better to do, I would’ve driven up there and walked around the dealership, badmouth them to every customer that came onto the lot until they trespassed me

 

[Thor_1]

The dealer could/should have extended your temporary tags.

 

[battering ram]

Had a similar experience with a Honda. You’d call the dealer and could never get a person on the phone beside the receptionist. They finally sent it 3 months later

I wouldn’t give a bad review until all hope is lost. Wait until it’s over.
In the future I will always handle tax and title myself when buying out of state.
If you paid for part of it w a cc you could dispute it that way. I often max out the card to get the points

 

[CalvinT]

going to the RMV now would require me to pay again.

Pay and take them to small claims. What is your primary goal, to save money or get your Bronco on the road?

 

[brkdncr]

Depends on if he has a title or not. He may not.

in CA I didn’t get my plates for the Bronco. Walked into the dmv and got them, I think I only needed to show ID? Same thing happened on a Subaru we bought. My dmv usually has no line too, so it wasn’t a big deal.

 

[Sunday Money]

I'm curious what the forum's opinion is on my situation. I took delivery of a 26 marsh grey heritage Bronco 7mt three weeks ago. It was not the smoothest transaction from the get go but they were the only dealer for 500 miles that had a manual heritage so I dealt with the lack of customer service. This was an online purchase and out of state, but not far from the border/myself. Now that you have the basic facts the issue is ..... they forgot to register my truck (taxes and fees paid in full). The temp tags have expired and I currently have a very beautiful, but heavy paper weight in my garage on this long weekend. And for note I called them several times over that span asking about my plates. So my question is "What could/should they do to try to make amends". Or is this no big deal?
(And for the record they haven't offered anything. I've also made a complaint to Ford and left a negative review on Google) Buyer beware if you're in central NH.

Wow, hope you are doing OK. Tough stuff. A few questions and comments that may help in dialing-in and deciphering the situation (although I already have a pretty good idea ):

1. You "took delivery three weeks ago" and your "temp tags have expired"? Not familiar with NH or MA vehicle purchasing but that sounds odd.

2. Did the dealership tell you "they forgot to register my truck"? Again, not familiar with NH/MA vehicle registration.

3. And specifically, what exactly did the dealership tell you when you "called them several times over that span asking about my plates"?

4. You're asking this forum for advice on "What could/should they do to try to make amends", yet you already "made a complaint to Ford and left a negative review on Google" with "Buyer beware"

5. And lastly... what are your thoughts in terms of what "should they do to try to make amends"? What are you looking for as far as possible amends?

 

[MoePort]

Not all dealers will collect taxes & do registration for out of state purchases. This is something you should have asked ahead of time.

That said, you should go drive that Bronco through their front door like a normal Bay Stater.

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