Brake Pads and Right to Repair

[Justinfro]

I just use RockAuto.

https://www.rockauto.com/en/catalog...brake+&+wheel+hub,rotor+&+brake+pad+kit,13824

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[Knownman]

The search function on these ford-related parts sites (I think they're all using a similar if not same web package) can be a pretty bad experience. Ford isn't spying on you, though. They're just trying to get you the right set of pads based on vin.

Have you bought them? if not you don't know this for sure. Has anyone bought and received OEM pads and not been required to provide the VIN?

Also the pads I bought again are from a dealer in Kansas I think and are significantly cheaper than what the links from Ford led to.

Either way if it's a non issue than no worries. Just seemed like I was being forced to provide VIN details with three different reasons noted and all of them kind of being BS.

 

[Knownman]

I just use RockAuto.

https://www.rockauto.com/en/catalog...brake+&+wheel+hub,rotor+&+brake+pad+kit,13824

Heard Rock Auto its now 100% AI? I'm not a fan so I'll pass on that one.

 

[BamaBronc]

Rock Auto

 

[Knownman]

Has anybody actually bought and received OEM Ford Motorcraft brake pads and not been required to provide the VIN of your Bronco?

It's a simple question? I get that people can find an item and load it into the cart. I did the same thing. I actually purchased the items. It was the day after that I was required to provide the VIN for the purchase to go through!

 

[Nibroc99]

Has anybody actually bought and received OEM Ford Motorcraft brake pads and not been required to provide the VIN of your Bronco?

It's a simple question? I get that people can find an item and load it into the cart. I did the same thing. I actually purchased the items. It was the day after that I was required to provide the VIN for the purchase to go through!

When I ordered my aeroskin II, it didn't require a VIN. Not sure if that counts.

 

[mjp2]

The Taco Bell drive-thru required my VIN to order a chalupa.

 

[Knownman]

your mileage may vary

 

[VirginiaHeritage]

This is the perfect thread for one of the old Ford Support replies.

 

[userdude]

Has anybody actually bought and received OEM Ford Motorcraft brake pads and not been required to provide the VIN of your Bronco?

It's a simple question? I get that people can find an item and load it into the cart. I did the same thing. I actually purchased the items. It was the day after that I was required to provide the VIN for the purchase to go through!

Based on your screenshot, that vendor might have a policy that requires positive proof (vin) that you're getting the right "safety part". I don't think all parts sites are going to require a vin, that doing so is somehow nefarious, or that all Ford "parts" sites will require it. I haven't seen that before but if it bothers you, use another site. Somebody showed Rock Auto stocks Motorcraft, for instance.

 

[userdude]

This is the perfect thread for one of the old Ford Support replies.

"We're sorry you're having a bad experience. We don't want this to happen, and we can help. Private message us your VIN and-"

Starts bashing keyboard and throws computer out second floor window.

 

[Nibroc99]

Heard Rock Auto its now 100% AI? I'm not a fan so I'll pass on that one.

You heard wrong - they're a family-owned company and don't use AI. They are hosted on Amazon AWS and don't appear to reach out to any AI hosts for anything. I don't know what they'd even use AI for anyway. However, external sites are definitely referencing Rockauto using the external sites' AI scrubbers to get part numbers and availability info etc. That being said, from the get-go, there's no customer service. Everything is automated using traditional digital tools that have been around since like 2008. NOT AI.
Sources:
https://bitscale.ai/directory/rockauto-llc
https://mcpmarket.com/server/rockauto

 

[mjp2]

"We're sorry you're having a bad experience. We don't want this to happen, and we can help. Private message us your VIN and-"

Starts bashing keyboard and throws computer out second floor window.

3 posts later in the thread...

"Love seeing all the Bronco action, keep em coming "

 

[Knownman]

yes they have policy that I wasn't made aware of until after the fact.

As for Rock Auto, go and try your luck with that one. Just pray you don't require any customer service!

 

[Smocaine]

Poor web design and restrictive store policies are not legal issues and have very little to do with right to repair.
They would rather not have a sale than have to process a return.

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