Mine is the same way. I'm always first to reach out. But this is my first ever new car and I'm a young guy, so in my opinion they can deal with it. If this goes smoothly, they'll have a customer for a long time. If not, oh well I'll just find another dealer out of the other million in my area.I'm also a rail shipment, and I'm not even going to ask. My dealer hasn't been bad, exactly, but has never initiated any communication. Every contact about this order has been me reaching out first.
I know I'm not a "customer" as much as I am a source of revenue, so I don't expect to be given any courtesies or any "extra" information. I fully expect they will do some sort of DIO add-ons like VIN etching or carpet spray or underbody rust protection despite my asking them not to (because we already nailed down MSRP).
My one interaction face to face also convinced me that being a woman buying a truck at a fleet store makes me a big target![]()
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