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Took my 2022 Wildtrak to the dealer on Friday to get the wiper motor software update and the rear window defrost connector repaired as it had become detached from the rear window. The dealer was able to quickly update the software and then informed me that Ford was requiring the rear window to be replaced instead of simply reattaching the wire.
The dealer said they were ordering the glass, and it would take 3-5 days to arrive, so out the door I went expecting to hear back from them later in the week. Later that afternoon the dealer called me and said Ford is denying the warranty. They provided no explanation as to why and that maybe if we wait two weeks, they might approve it.
As everyone here knows a quick search on this forum or any internet browser will bring up dozens of examples of this issue which is clearly a poor design by Ford.
Extremely disappointed with how this is being handled and that is being dragged out as I had planned to switch out to my Bestop soft top for the summer, I know “First World Problems” but really expected better from @Ford Motor Company
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The dealer said they were ordering the glass, and it would take 3-5 days to arrive, so out the door I went expecting to hear back from them later in the week. Later that afternoon the dealer called me and said Ford is denying the warranty. They provided no explanation as to why and that maybe if we wait two weeks, they might approve it.
As everyone here knows a quick search on this forum or any internet browser will bring up dozens of examples of this issue which is clearly a poor design by Ford.
Extremely disappointed with how this is being handled and that is being dragged out as I had planned to switch out to my Bestop soft top for the summer, I know “First World Problems” but really expected better from @Ford Motor Company
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