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vehicle: bronco badlands sasquatch lux 2023
reserved date: 7/20/2020
build date/week: 4/13/2023
picked up: 05/11/2023
I picked up my bronco from Stephens auto center on Thursday May 11, 2023 and drove it ~300 miles back to Ohio. Over the next 2 weeks I babied my bronco and added on another ~400 miles, refusing to even take the doors/top off until heavy rain to verify it was sealed good. I never even used any of the hero switches just to see how it works on country service gravel/dirt roads.
(shout out to Stephens Auto Center on excellent service and getting me in and out the door quickly with my new Bronco!)
May 26th at approximately 2:30 am, was on a multi-lane road traveling roughly 50 mph, noticed animal on right shoulder of the road, switched lanes to give more room. Upon getting closer the animal decided to cross the road and I swerved back into the right hand lane and felt like instantly had a flat tire. multiple warning sensors came out the dash: antilock break fault, hill start assist warning, and pre-collision assist not available. The swerve was very gradual/soft compared to what I've had to do in past vehicles to avoid incidents and for this low mileage/new vehicle to handle itself like that just worries me that there is more to come in the future. I am grateful, that I was not on a high speed road and there was no traffic in the other lanes/passing vehicles/merging/etc when this took place.
Due to being on the road, and it in the middle of the night, saw a parking lot roughly 200 yards ahead in which I drove to very slow with emergency hazards on. when turning into the parking lot, felt like power steering was out and due to going ~10 mph it turned very wide and made some thudding noises. Once I was safely off the road, got out to inspect the damage and found my wheel basically came off... which I'd assume happened during the turn process as it just handled like a low aired tired the rest of the time.
notified non-emergency local police, however I didn't realize they don't do anything for non accidents and due to me getting it off the road for them, they stated they didn't need to tow it or fill out an incident report. notified insurance for roadside service, and they estimated ~45 minutes. There is a Ford garage roughly 10 minutes from there in which the tow truck took me to and dropped me off at roughly 4:00 AM. Family then came out to pick me up at the dealership. I returned later that day during business hours to hand over my keys and see what was the next step. They never offered me a loaner/rental/etc and basically said anything of this nature is under warranty in the first ~60 days I believe and it'll be repaired free of charge.
As of Friday 6/16 they updated me that they are waiting on a backordered part, the stabilizer bar.
Everyone jokes, asking if the animal was worth my vehicle. Based on how easily it came apart, it was bound to happen sooner or later.
I'm at a loss what I'm suppose to do, just wait for the vehicle to be repaired and go back to driving it? This was a vehicle I've waited nearly 3 years for and spent a small fortune on. I wanted to fully customize it, but I'm worried any/all customizations would void future warranties and whose to say more issues aren't around the corner. because they fixed the one side, will this happen to the passenger side/rear wheels next? and no matter what you do, a vehicle repaired is never new. I'm terrified to even attempt any offroad obstacle in it just seeing how it handled on flat pavement.
I've called Stephens auto center just to inform them and ask if they had a number for me to get in touch with ford, they directed me to the same customer service line on the website. (1 800 392 3673) I have called them 3 times and always get disconnected or passed around/waiting on hold and never get to talk to anyone.
I just wanted to bring awareness to this, see if anyone has any input on why/how it happened and if there is anything to do moving forward, otherwise thanks for letting me vent.
reserved date: 7/20/2020
build date/week: 4/13/2023
picked up: 05/11/2023
I picked up my bronco from Stephens auto center on Thursday May 11, 2023 and drove it ~300 miles back to Ohio. Over the next 2 weeks I babied my bronco and added on another ~400 miles, refusing to even take the doors/top off until heavy rain to verify it was sealed good. I never even used any of the hero switches just to see how it works on country service gravel/dirt roads.
(shout out to Stephens Auto Center on excellent service and getting me in and out the door quickly with my new Bronco!)
May 26th at approximately 2:30 am, was on a multi-lane road traveling roughly 50 mph, noticed animal on right shoulder of the road, switched lanes to give more room. Upon getting closer the animal decided to cross the road and I swerved back into the right hand lane and felt like instantly had a flat tire. multiple warning sensors came out the dash: antilock break fault, hill start assist warning, and pre-collision assist not available. The swerve was very gradual/soft compared to what I've had to do in past vehicles to avoid incidents and for this low mileage/new vehicle to handle itself like that just worries me that there is more to come in the future. I am grateful, that I was not on a high speed road and there was no traffic in the other lanes/passing vehicles/merging/etc when this took place.
Due to being on the road, and it in the middle of the night, saw a parking lot roughly 200 yards ahead in which I drove to very slow with emergency hazards on. when turning into the parking lot, felt like power steering was out and due to going ~10 mph it turned very wide and made some thudding noises. Once I was safely off the road, got out to inspect the damage and found my wheel basically came off... which I'd assume happened during the turn process as it just handled like a low aired tired the rest of the time.
notified non-emergency local police, however I didn't realize they don't do anything for non accidents and due to me getting it off the road for them, they stated they didn't need to tow it or fill out an incident report. notified insurance for roadside service, and they estimated ~45 minutes. There is a Ford garage roughly 10 minutes from there in which the tow truck took me to and dropped me off at roughly 4:00 AM. Family then came out to pick me up at the dealership. I returned later that day during business hours to hand over my keys and see what was the next step. They never offered me a loaner/rental/etc and basically said anything of this nature is under warranty in the first ~60 days I believe and it'll be repaired free of charge.
As of Friday 6/16 they updated me that they are waiting on a backordered part, the stabilizer bar.
Everyone jokes, asking if the animal was worth my vehicle. Based on how easily it came apart, it was bound to happen sooner or later.
I'm at a loss what I'm suppose to do, just wait for the vehicle to be repaired and go back to driving it? This was a vehicle I've waited nearly 3 years for and spent a small fortune on. I wanted to fully customize it, but I'm worried any/all customizations would void future warranties and whose to say more issues aren't around the corner. because they fixed the one side, will this happen to the passenger side/rear wheels next? and no matter what you do, a vehicle repaired is never new. I'm terrified to even attempt any offroad obstacle in it just seeing how it handled on flat pavement.
I've called Stephens auto center just to inform them and ask if they had a number for me to get in touch with ford, they directed me to the same customer service line on the website. (1 800 392 3673) I have called them 3 times and always get disconnected or passed around/waiting on hold and never get to talk to anyone.
I just wanted to bring awareness to this, see if anyone has any input on why/how it happened and if there is anything to do moving forward, otherwise thanks for letting me vent.
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