- First Name
- Adam
- Joined
- Aug 30, 2021
- Threads
- 538
- Messages
- 6,090
- Reaction score
- 7,024
- Location
- Lindenhurst, NY
- Website
- www.4x4TruckLEDs.com
- Vehicle(s)
- 2018 Raptor & 2021 Bronco Outer Banks
- Your Bronco Model
- Outer Banks
Apology accept and sorry if you thought we were being rude by not "exchanging" anything. As we both realize now, when an order comes into our system, we have no clue who it's from. So when you called us asking what kit to go with and we told you, when you mistakenly ordered the wrong item, we don't know who it's for. Honestly the people who you talk to on the phone are not the same people who pick the orders. Your info isn't even looked at when orders are picked, just the items. So whatever you order, we ship. We don't know every customers intended application use.I'm absolutely NOT bashing you because you didn't give me something free. I definitely dont' want anything free. I'm falling on my sword here and apologizing. I don't want to fight. I'll say I was wrong. I want to go back and delete my last angry post but I can't. I know you weren't trying to cheat me. I just wanted a little better customer service. I was wrong to tee off on you.
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