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Any help or direction reaching someone at Ford would be great! Ford marketing hasn’t been able to help and my communication to executives hasn’t succeeded. My first 2 vehicles I purchased were 1988 and 1989 Bronco Eddie Bauers. I was truly excited to purchase a Bronco Raptor.
Timeline:
9/2021- 4/2022: Tried to preorder Bronco Raptor from Gaithersburg, Maryland Ford Dealership. Only offered a previous order for $115K
8/2022: Len Stoler Ford in Owings Mills, Maryland offered allocation and placed order for 2022 Bronco Raptor based on my preferences.
10/2022: Len Stoler reordered same vehicle due to allocations on their end for a 2023 model year.
11/2022: Len Stoler closed their Ford line of business and my order was transferred to Preston Ford West in Randallstown, Maryland. I was not involved in selecting the new dealership and was later told that transferring to a different dealer is not an option.
11/2022 - 12/2023 Vehicle remained in clean/build status but no movement and very little communication from new dealer. Dealt with 3-4 different sales managers and GMs at Preston Ford.
8/17/2023: Sales consultant at Preston Ford placed new order for 2024 that evidently did not match my original order. I attempted to discuss options for the 2024 order but was never contacted. I was just sent a text saying they were trying to get their foot in the door and it was a matching order in case my 23 was not built.
8/17/2023 - 10/17/2023: Zero proactive communication from dealer. Every time I reached out I was told he was busy with month end, the Ford strike is an issue, and his rep hasn’t gotten back to him.
10/17/2023 - 1/9/2024: Zero communication at all from dealer.
1/9/2024 - Contacted Ford Marketing and was informed there was a VIN number and build date for 1/22/2024! After viewing the status, noticed the vehicle didn’t match my order. Immediately contacted dealership GM and have been told changes can’t be made to vehicle. I have also been informed the MSRP is $96K, up from $83K on my initial order!
I figured I would at least share my story. After 2 1/2 years of waiting, Ford is building the wrong vehicle/order this week!
Timeline:
9/2021- 4/2022: Tried to preorder Bronco Raptor from Gaithersburg, Maryland Ford Dealership. Only offered a previous order for $115K
8/2022: Len Stoler Ford in Owings Mills, Maryland offered allocation and placed order for 2022 Bronco Raptor based on my preferences.
10/2022: Len Stoler reordered same vehicle due to allocations on their end for a 2023 model year.
11/2022: Len Stoler closed their Ford line of business and my order was transferred to Preston Ford West in Randallstown, Maryland. I was not involved in selecting the new dealership and was later told that transferring to a different dealer is not an option.
11/2022 - 12/2023 Vehicle remained in clean/build status but no movement and very little communication from new dealer. Dealt with 3-4 different sales managers and GMs at Preston Ford.
8/17/2023: Sales consultant at Preston Ford placed new order for 2024 that evidently did not match my original order. I attempted to discuss options for the 2024 order but was never contacted. I was just sent a text saying they were trying to get their foot in the door and it was a matching order in case my 23 was not built.
8/17/2023 - 10/17/2023: Zero proactive communication from dealer. Every time I reached out I was told he was busy with month end, the Ford strike is an issue, and his rep hasn’t gotten back to him.
10/17/2023 - 1/9/2024: Zero communication at all from dealer.
1/9/2024 - Contacted Ford Marketing and was informed there was a VIN number and build date for 1/22/2024! After viewing the status, noticed the vehicle didn’t match my order. Immediately contacted dealership GM and have been told changes can’t be made to vehicle. I have also been informed the MSRP is $96K, up from $83K on my initial order!
I figured I would at least share my story. After 2 1/2 years of waiting, Ford is building the wrong vehicle/order this week!
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