Gateway Control Module/TCU issues - Big Issue Not Being Addressed by Ford

[PescadorPirate]

I took delivery of a 2023 Badlands in July 2023 and it has been in the shop over 6 weeks because of this TCU and Gateway Control Module issue. I have been doing lots of research on this and the problems seems to be impactings not only a slew of Bronco owners but F150 owner as well. The repair stories are similar to mine with extended (over 30 days) visits to dealership, bad part numbers, faulty wiring, and part delays. Issues have been raised to Ford Engineers but doesn’t appear to be any service notices or instructions to support dealers. If Ford wants to get in the software business they need to fix this NOW.

i am so disappointed in Ford Engineerings lack of ability to support my dealer in getting this issue resolved and more importantly no path to resolution after all this time. I have seen multiple instances of this and nobody at Ford seems to care.

i have reached out to the Executive office of Ford who did reply back to me. Went though my whole story of no one except my dealer updating me. Promised calls from Ford regarding my case and never received a call back. The person at the executive office told me they would be handling it and get back to me after they looked into my case. It’s been over 24 hours and no word yet.

Been a Ford owner for some time and have never been treated like this. Feels like this Bronco purchase was a big mistake on my part.

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[Fishwrinkle]

What are the issues? Sorry I’m not savvy with all the modules and their functions. I’m having problems that aren’t getting resolved after many visits to multiple dealers.

 

[PescadorPirate]

Started upon delivery with FordPass not working. Then I was told I had a bad modem, bad cable, bad TCU and now probably a bad gateway controller. Bronco is unable to download software updates and service department can’t get the new components to get recognized by Ford software. Components Have been replaced multiple times.

 

[broncobeth]

I took delivery of a 2023 Badlands in July 2023 and it has been in the shop over 6 weeks because of this TCU and Gateway Control Module issue. I have been doing lots of research on this and the problems seems to be impactings not only a slew of Bronco owners but F150 owner as well. The repair stories are similar to mine with extended (over 30 days) visits to dealership, bad part numbers, faulty wiring, and part delays. Issues have been raised to Ford Engineers but doesn’t appear to be any service notices or instructions to support dealers. If Ford wants to get in the software business they need to fix this NOW.

i am so disappointed in Ford Engineerings lack of ability to support my dealer in getting this issue resolved and more importantly no path to resolution after all this time. I have seen multiple instances of this and nobody at Ford seems to care.

i have reached out to the Executive office of Ford who did reply back to me. Went though my whole story of no one except my dealer updating me. Promised calls from Ford regarding my case and never received a call back. The person at the executive office told me they would be handling it and get back to me after they looked into my case. It’s been over 24 hours and no word yet.

Been a Ford owner for some time and have never been treated like this. Feels like this Bronco purchase was a big mistake on my part.

My car has been at the dealership since July. Same story with my service manager being in the dark as they are getting these gateway modules from a third party with no ETA on replacement part. I explored Ford buyback option but its a big lowball and even after negotiations its a lose lose. I'm shocked that there is just no solution, or semblance of a timeline on replacement parts. Just let it continue to sit on the lot and hope its going to get fixed I guess

 

[PescadorPirate]

Ford just sent a field engineer to come to the dealer to get this resolved. I will update if it gets resolved this week. Problem is clearly software.

 

[ML's Bronco]

Ford just sent a field engineer to come to the dealer to get this resolved. I will update if it gets resolved this week. Problem is clearly software.

Ask them to look at the Wiring Harness. I had that replaced because when the tugged on the entire harness, the car stalled. They couldn't initially find the loose/broken wire, but eventually did. Then the Gateway Module (the second one) faulted. So waiting on that since Mid August.

 

[flip]

Were there any Forscan changes made to the vehicle? Programmer? It doesn't sound like there are but wanted to ask. If so, it's critical that engineering knows this because corrupt code could've been pushed back to Ford's servers and will keep causing issues until it's fixed on their end.

Do you mind DM me your VIN?

 

[Jmor]

I took delivery of a 2023 Badlands in July 2023 and it has been in the shop over 6 weeks because of this TCU and Gateway Control Module issue. I have been doing lots of research on this and the problems seems to be impactings not only a slew of Bronco owners but F150 owner as well. The repair stories are similar to mine with extended (over 30 days) visits to dealership, bad part numbers, faulty wiring, and part delays. Issues have been raised to Ford Engineers but doesn’t appear to be any service notices or instructions to support dealers. If Ford wants to get in the software business they need to fix this NOW.

i am so disappointed in Ford Engineerings lack of ability to support my dealer in getting this issue resolved and more importantly no path to resolution after all this time. I have seen multiple instances of this and nobody at Ford seems to care.

i have reached out to the Executive office of Ford who did reply back to me. Went though my whole story of no one except my dealer updating me. Promised calls from Ford regarding my case and never received a call back. The person at the executive office told me they would be handling it and get back to me after they looked into my case. It’s been over 24 hours and no word yet.

Been a Ford owner for some time and have never been treated like this. Feels like this Bronco purchase was a big mistake on my part.

How did you contact the Executive office of Ford. I'm dealing with a module issue as well, although mine is drivable. I was told it was a software issue as well.
Ford escalation case has done nothing, Its been 4 months now. I hope you get repaired soon.

 

[PescadorPirate]

Were there any Forscan changes made to the vehicle? Programmer? It doesn't sound like there are but wanted to ask. If so, it's critical that engineering knows this because corrupt code could've been pushed back to Ford's servers and will keep causing issues until it's fixed on their end.

Do you mind DM me your VIN?

There were not Forscan changes made to the vehicle the I am aware of. Ford sent out a Field Service Engineer who looked at the vehicle on Tuesday of this week and returned today but still cannot get it working. Sorry I am not comfortable providing my VIN.

 

[PescadorPirate]

How did you contact the Executive office of Ford. I'm dealing with a module issue as well, although mine is drivable. I was told it was a software issue as well.
Ford escalation case has done nothing, Its been 4 months now. I hope you get repaired soon.

I sent an email to Elena Ford (VP of Customer Experience) with a copy to Jim Farley. It was nice letter (meaning now F-bombs) that summarized the issue with timeframes and clearly expressed my disappointment with Ford. My dealer has been great but is relying on Ford for the fix. Executive office contacted me in a couple of days and they were helpful in getting a field service engineer involved. But today both my dealer and the executive office called me telling me the field service engineer could not fix the problem. They are now reaching out the supplier of the TCU/Gateway module. WTF? Still no path to resolution.

I have also communicated with Jim Farley on his instagram account and will reach out to him again tonight. I am beginning to lose patience with the service Ford is providing. I worked in the software business for 30 years (on much more complicated software than this shit) and have never seen anything like this. I am now in over 7 weeks. I really loved the Bronco and my previous F150 but really questioning whether or not I buy another Ford again. The shame of all this is Ford has not made me any offer to buy me out ( and I am not taking one penny of a loss!) or committed to get me a new vehicle. I don't even mind waiting a couple of weeks but you would think they would do something to fast track me a new vehicle. I guess their strategy is to wear me down.

BTW there are over a 100 cases of this documented with both the Bronco and F150 that I have b been able to find. We need to make some NOISE on this!

 

[PescadorPirate]

Were there any Forscan changes made to the vehicle? Programmer? It doesn't sound like there are but wanted to ask. If so, it's critical that engineering knows this because corrupt code could've been pushed back to Ford's servers and will keep causing issues until it's fixed on their end.

Do you mind DM me your VIN?

VIN -

Were there any Forscan changes made to the vehicle? Programmer? It doesn't sound like there are but wanted to ask. If so, it's critical that engineering knows this because corrupt code could've been pushed back to Ford's servers and will keep causing issues until it's fixed on their end.

Do you mind DM me your VIN?

Dealer is Celebrity Ford of Toms River NJ
VIN- 1FMDE5CH1PLB60118

 

[old goat]

What the heck is TCU

 

[PescadorPirate]

What the heck is TCU

Telematics Control Unit

 

[bradcd]

Man I know you're frustrated but no need to create a brand new thread for each week your truck is in service. Just a suggestion, keep your adventure log in a single thread so all the information can be found in the same place.

 

[PescadorPirate]

Ford still cannot get the software fix for this gateway module. Field Service Rep has been out twice to work on the vehicle. Having been in the software business for 30+ years I cant believe they can’t get this working. The thing that pisses me off the most is the complete lack of communication between the Ford Executive office and myself and the Field Service Team and my dealership. Dealer calls me almost everyday just to tell me they are waiting on Ford. Monday I spoke with the Executive Office and they promised an update (not a fix) by midweek and haven’t heard a thing. So here we go on week 7 or 8 (I stopped counting) and still don’t have a vehicle.

Really love the Bronco and want this fixed. Ford will buy it back but that doesn’t do me any good. Ford’s latest policy is no replacement vehicles. So since I’m not driving it and have a loaner I will wait this out some more.

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