Ford is here responding to issues

[Ricky_gibbs]

I really do understand your point. What I am saying, we don't know what the real problem is, if it's being addressed, and what the estimated time frame of this to be rectified. Communication, not speculation is all I'm asking for.
If you can't get your tattoo needles and a customer has an appointment to get a tattoo, and you can't do the job, do you tell them what the problem is and that as soon as they are received you can do the job. Or, do you not say anything until they show up and just tell them you just can't help them right now, but with no reason?

I totally get where you are coming from, at this point I'd just accept that they aren't going to say anything to help anyone out specifically with information and go about your day. I know its frustrating but if it is any consolation you aren't the only one frustrated

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[De Brus]

Hi Ford. I love the Bronco design you went with Can't wait to get my FE!

 

[Dro]

Hi Ford. I love the Bronco design you went with Can't wait to get my FE!

Are you brown nosing in effort to get your Bronco sooner?

 

[Bulletbill]

Except that you did make your reservation with the dealer. It might have been on Ford’s website but the reservation is with the dealer. As one of my favorite business school professor’s always said, “your customer is the person who pays you.” We pay the dealer and the dealer pays Ford.

True that Ford markets to us but they do that on behalf of their dealer network. They do it to keep their customer happy. This is the reason Ford caved and did “priority orders”, increased allowcation to their largest dealerships, and is now allowing dealer stock orders. These will be very profitable to the dealers and keep them happy.

I concede, you make a great point.

 

[grtharris]

My unit was build on June 29 and shows up in OASIS , warranty actually started on June 29.
Have heard nothing just shows in production.

 

[vrtical]

Are you brown nosing in effort to get your Bronco sooner?

With an FE at least there's a better chance of earlier.

 

[Dro]

With an FE at least there's a better chance of earlier.

C'mon, Doug. You've been around this forum long enough to know that FE doesn't mean shit lol. We all wish it did though.

 

[TheWoo]

I seriously doubt that they can’t work their way down the reservation list to a buildable order. Of course doing so might mean building and order that is outside the dealership’s allocation

This is exactly what Ford is doing - there is not such thing as "orders outside their allocation." Every dealer has orders. They also have an allocation number for MY21 (which in most cases is about 1/3 of their orders). That doesn't mean Ford will only build from the first 1/3 of the orders.

As an example, if a dealer has 100 orders and an allocation number of 30, and the dealer's September allocation is 10, the dealer is going to get 10 Broncos built in September. Ford is going to go down the list of all 100 orders, starting at the top, looking for Broncos that can be built. They aren't going to stop at #30 and switch to dealer stock. They're only going to build dealer stock when they can't build all 10 from any of the 100 orders.

It's why late reservation holders who have orders in with no constraints have a good chance to see their Broncos in MY21. A BB, soft top, 2.3L, no tow package who is #100 on that dealer's order list is likely to see theirs built this year as long as there aren't 30 other clean orders ahead of him.

 

[De Brus]

Are you brown nosing in effort to get your Bronco sooner?

Nah, I got a vin already. Just sprinkling in the positive to keep them from running for the hills

 

[jsully10]

"hello there! You'll just have to stay tuned. We are frustrated too, just send us a PM so we can hide all the answers that everyone wants."

 

[Tadel001]

I don’t think people really appreciate the impact the pandemic has on large corporations and product launches. It is well beyond constraint items. Your leadership is not only trying to navigate a new product launch, commodity constraints, etc. but also the challenges of an extremely difficult labor market, major changes associated with in-person Work environment, new regulations on work environment, etc. This pandemic (whether you agree with the response) has completely gut-punched companies. Yet, many companies have powered through, continue to employ, continue to deliver a product and are contributing to maintain a stable economy. Maybe a little credit is deserved.

I still want as much information as possible about when my Bronco will be delivered but I don’t fault Ford for all the challenges and hurdles. Don’t kid yourself, this launch would have looked very different without a pandemic.

 

[BlueOvalBandit]

Part of me thinks half the problem for build date whining is creating by the domino's delivery tracker so people can be updated 20 times a day. They created an expectation that they always be updated. Last time I ordered a vehicle (15 years or so ago) it was simply we'll call you when it's in. No tracker, no calling customer service, just 5 months of moving on with life.

Maybe I've got a different perspective cause I've spent my adult life getting railed by Uncle Sam's big green weenie, but people need relax and stop counting days. Deployments go faster when you don't obsess over time on move on and focus on your job.

Now cue the entitled ones saying how Ford robbed them somehow.

//Flame on

 

[TRMFAM]

I don’t think people really appreciate the impact the pandemic has on large corporations and product launches. It is well beyond constraint items. Your leadership is not only trying to navigate a new product launch, commodity constraints, etc. but also the challenges of an extremely difficult labor market, major changes associated with in-person Work environment, new regulations on work environment, etc. This pandemic (whether you agree with the response) has completely gut-punched companies. Yet, many companies have powered through, continue to employ, continue to deliver a product and are contributing to maintain a stable economy. Maybe a little credit is deserved.

I still want as much information as possible about when my Bronco will be delivered but I don’t fault Ford for all the challenges and hurdles. Don’t kid yourself, this launch would have looked very different without a pandemic.

Well said...

 

[Dr.Detroit]

Thank you Ford, now some

Guess what, Ford is on the forum, responding issues. See attached.

@Ford Motor Company you won’t be bored here. Let’s say Ford communication has been non existent since the beginning and hopefully you can help solve that.

We need to hear more about the current issues (leaking roof, honeycomb roof patterns, QC issues…).

We also need to hear more about order scheduling. Why some people like me (hour 1 reservation, #1 allocation at the dealer are waiting for their Bronco to be scheduled while some people with the exact same build but ordered later are driving theirs?) what’s the scheduling look like this month?

Why can’t we get a roof rack on 21MY Sasquatch and what will be different in the 22 to allow roof rack?

I am sure many other questions are still unanswered. Thank you for hopefully bringing some clarity, help and communication to this chaos.

Thank you Ford, Now some of us hourly employees can take a break from customer care issues..and get back to focusing on making them.

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