Which shipping company are you using? I received a quotation of $550 to Dallas.(safe auto trucking). Not sure I trust it. Thanks!
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I haven't even begun the quote process. While I want good value, I'm not going to bother finding the cheapest. Conversely, I'm not interested in going with the most expensive. I'm expecting to spend around $1k.
What issues are you having? I’ve done all my paperwork with my 22 Sport and so far with the full size electronically with no problems.
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The sales staff uses docusign for the electronic signing of the DORA. Finance uses a system from Route1. It requires a unique PIN to be generated in order to even view the documents/application. It will generate the PIN but it is sending the credential to some other device. I checked with Catelyn to verify that they have my phone correct. I have confirmed that they have my phone number correct by texting to her personal phone number. Yet, still, the documents/application can't be viewed as the PIN continues to be generated and sent to another device. I only own the one phone and live alone.
As I said, my situation is unique and Catelyn doesn't understand why. This is all on Granger to figure out. If they need to they can print out the application and FedEx it to me at their expense. They chose to not deal with me in person by giving a very low trade-in offer.
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Same ship date, currently unloaded in rail yard.
Surprised they haven’t contacted me about this yet. Mine was unloaded from the train and I made them aware my address changed a couple times.
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Did you confirm your private offers yet? They said they were only reaching out if there were issues. My rebate came up under my old address, so need to resolve with corporate. Maybe yours has no issues?
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I gave them my number and stated it’s under a different address. May have been already able to change it.
Funny! I received an email saying there was an issue. I have my certificate number and sent it to them. I just purchased my first reservation last weekend and had zero issues with my private offer. I should have no problem with the second but yet I received the email. I'll see where this goes. I'm sure Ford isn't done having fun with the process.
Everything we have done to date has been Docusign which as you pointed out was not an issue. Finance must have used Docusign last year.
Sorry you are having issues.
Ahhh crap I forgot we had to actually select that.I did the same thing!
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Update: Still not correctly authenticating in order to view the paperwork. The company is Routeone. I use 2-step authentication all the time for other accounts. First time that I've experienced this. Catelyn provided a screenshot that she sent on her private number showing the correct information.
Voila! Finally finished. We figured out a workaround. I was able to clear the hurdle of authentication and Granger has the finished documents. Now, to throw the Bronco on a hauler to bring it home.
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Does it seem like EVERY. SINGLE. PERSON. at Granger needs you to resend personal financial info?
Sales ...
Financing...
Rebate troubleshooter person...
I don't mind confirming what they already have, but resending deeply confidetial info multiple times over different tech systems is very concerning.
At a minimum it's a "get your shit together" wake up call.
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I am grateful that Catelyn took my recommendation to work around the authentication. But they do need to look at their internal systems. I remember signing the DORA with docusign. Finance uses RouteOne. For good measure, there is a second batch of documents that need to be signed and they use Xod (or some such service for eSigning the documents). Third and final completed documents were transmitted via RouteOne which relied on my quasi-legal workaround.
I use 2-step authentication for many domains/services. Never experienced a problem.
Just on my experience, they definitely could streamline the process and use one service.
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I finally called marketing and got my private offer. Mostly as expected $3095.
That comes 30-60days post purchase correct?
That comes 30-60days post purchase correct?
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Should be applied as a rebate on the purchase. I received $5280 and it came off the purchase.
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