Bluetooth phone connection only static and sounds really bad

[Kramku1]

When my phone is connected to the bronco anyone I call can only here static and sounds really bad any idea

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[Nxtr06]

I’m having same issue. I’m going to try to delete phone and pair again. It may just be a glitch in the matrix.

 

[Kramku1]

I tried that multiple times and made calls without car running radio off etc,if you have luck let me know

 

[gomezoscar]

Picking up this thread 1 this is definitely a software issue for the car, so I will be specific about my conditions so someone @Ford can QA:

• 2021 4 door Bronco badlands with 12” screen and B&O stereo
• Phone connects to vehicle and can make and receive clear calls
• If I adjust volume using the head unit control knob or change gears, such as from Drive to Reverse, the phone becomes scratchy
• Phone will not become clear unless I disconnect from the car and talk on my phone device or end the call and call back from the vehicle
• This issue is very predictable to reproduce

Please advise, thanks!

 

[Wkronfeld]

2021 4 door Bronco first edition with 12” screen and B&O stereo
Any time I make or receive a call - pure static.
Easy to reproduce, happens only with Androids.

 

[Ford Motor Company]

2021 4 door Bronco first edition with 12” screen and B&O stereo
Any time I make or receive a call - pure static.
Easy to reproduce, happens only with Androids.

Hi there! Will you send us a message with your VIN and your local Ford dealer? I can look into things on my end.

 

[Clams]

2021 4 door Bronco first edition with 12” screen and B&O stereo
Any time I make or receive a call - pure static.
Easy to reproduce, happens only with Androids.

Same issue here with my 2022 base model. Android phone, works great for everything except phone calls; no one can understand me. Issue started after a software update a couple months ago for the car. Issue persist through Android auto and regular Bluetooth.

 

[Wkronfeld]

Same issue here with my 2022 base model. Android phone, works great for everything except phone calls; no one can understand me. Issue started after a software update a couple months ago for the car. Issue persist through Android auto and regular Bluetooth.

Got an update from Ford. They are aware of the issue and are working on a fix. No idea on the timeframe, though they claim by the end of Q4 2024. Seems to effect all 21-23 broncos. 24s seem to be unaffected.

 

[Wkronfeld]

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