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smoot618

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Well had to throw in the towel today. I asked them for a reason I should hold on and none was provided. They seem to be able to post content of other products regularly so why not a quick video for those who placed orders showing what the manufacturing problem was, and how it has been fixed just to let the order holders see what is going on and why we should hold out? To say I'm disappointed is an understatement.

Love the aesthetic and the one piece option but this has dragged on for too long with the exact same response. Clearly something major is wrong and can't be figured out. I'm not sure I could stomach buying it without some real world testing in paying customers hands at this point. A one year warranty on something that is giving them this much of a headache to build is not enough IMO. Speaks volumes when even the few "influencers" who received tops don't post any follow up content (what is with that?).

They have had my money for nearly two years and I'm tired of feeling like a fool. Yes that is how they make their customers feel by feeding us the same BS every 60 days or so. You have to be an idiot to believe it is simply a labor shortage and assembly takes longer than expected when you are going to do half of it anyhow when it arrives. I hope this eventually works out for those willing to hold the course. What a lesson in what not to do in communicating with your customers. For now I'm on the waitlist elsewhere. Hope it works out for you patient order holders and ADV!
Get your money back already? I'll be cancelling ASAP once I get a response from someone selling me their OEM top.
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Kjbeggs

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I got in line with Turn today (for free!), and they're saying white tops should appear a month or two after black ones. If the black tops do debut in December, that puts the white tops on the market by March if they're able to keep schedule. Yes, I know that's a major "if" these days.

I'll literally take the first one that's ready to actually put onto my vehicle, so those appear to be the parameters.
I decided to get "in line" as well.
The race is on...
 

BigBlue7

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Get your money back already? I'll be cancelling ASAP once I get a response from someone selling me their OEM top.

Make sure you ask for interest too! $6k over two years should give you about $600-$1000 in interest!
 

Rd1103

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@ADV Fiberglass maybe waive the shipping and call it even for the inconvenience of waiting???
 

pakrat

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Get your money back already? I'll be cancelling ASAP once I get a response from someone selling me their OEM top.
Not yet. Hopefully this week. Basically they send you an email to the address you placed the order with and once you confirm everything supposedly a check gets mailed. We shall see.

Sure wish it had not reached this point but without a real truthful explanation of why another delay or at least shipping ONE top to someone who PAID there are zero reasons to expect anything other than another delay in January. To be fair w/ADV the person who helped us was nothing but courteous and professional. A little transparency would have kept my order is all I can say ... or maybe the reason is such a concern and the knowledge would make everyone cancel, hence the secrecy :confused:. All any of us can do is speculate unfortunately. What I do know is labor and parts are not the reason one top hasn't shipped or been picked up by a customer.
 

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smoot618

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Not yet. Hopefully this week. Basically they send you an email to the address you placed the order with and once you confirm everything supposedly a check gets mailed. We shall see.

Sure wish it had not reached this point but without a real truthful explanation of why another delay or at least shipping ONE top to someone who PAID there are zero reasons to expect anything other than another delay in January. To be fair w/ADV the person who helped us was nothing but courteous and professional. A little transparency would have kept my order is all I can say ... or maybe the reason is such a concern and the knowledge would make everyone cancel, hence the secrecy :confused:. All any of us can do is speculate unfortunately. What I do know is labor and parts are not the reason one top hasn't shipped or been picked up by a customer.
Oh dang, it has to be a check? I really hate having a a 7k check mailed to me.
 

604Bronco

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Oh dang, it has to be a check? I really hate having a a 7k check mailed to me.
They can do an EFT or something along those lines, but they require your blood type, SIN, and your mother's maiden name. </s>

I opted for the cheque. It comes certified mail and showed up fairly quickly.
 

SuzH

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Get your money back already? I'll be cancelling ASAP once I get a response from someone selling me their OEM top.
That’s terrible customer service. They will fall apart if they keep it up.
I made a comment about hearing bad things on a post…..they wasted no time replying.
so why don’t they reply to people they have their money from!?!? 🥺
 

CTwaterfowler

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That’s terrible customer service. They will fall apart if they keep it up.
I made a comment about hearing bad things on a post…..they wasted no time replying.
so why don’t they reply to people they have their money from!?!? 🥺
You guys are giving up, hopefully it
Will Work out well for you

I guess this means I will have to contact them on a monthly basis. Unless you want to represent us.
I'm probably moving up to the front pof the list .
I am gonna keep the faith.
It's my third waterfowl season without the 1 piece, no mounted backup lights a.nd no roof rack. I agree, there must be a serious issuewhy not 1l top has shipped.
The 3 side,rear pieces are solid fiberglass, the issue has to with the foam fillings.
Hopefully. They can just add more fiberglass to the roof,with fiberglass crossbar and then offer a thicker sound proofing Liner.
I'd be happy with that.
My old bronco just had the thick fiberglass top with no soundproofing. It was great, 275000. Miles, still going strong but everything completely rusted out.
 

BroncoBoy22

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You guys are giving up, hopefully it
Will Work out well for you

I guess this means I will have to contact them on a monthly basis. Unless you want to represent us.
I'm probably moving up to the front pof the list .
I am gonna keep the faith.
It's my third waterfowl season without the 1 piece, no mounted backup lights a.nd no roof rack. I agree, there must be a serious issuewhy not 1l top has shipped.
The 3 side,rear pieces are solid fiberglass, the issue has to with the foam fillings.
Hopefully. They can just add more fiberglass to the roof,with fiberglass crossbar and then offer a thicker sound proofing Liner.
I'd be happy with that.
My old bronco just had the thick fiberglass top with no soundproofing. It was great, 275000. Miles, still going strong but everything completely rusted out.
And since you want the one piece piece top this is pretty much your only option
 

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Kjbeggs

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You guys are giving up, hopefully it
Will Work out well for you

I guess this means I will have to contact them on a monthly basis. Unless you want to represent us.
I'm probably moving up to the front pof the list .
I am gonna keep the faith.
It's my third waterfowl season without the 1 piece, no mounted backup lights a.nd no roof rack. I agree, there must be a serious issuewhy not 1l top has shipped.
The 3 side,rear pieces are solid fiberglass, the issue has to with the foam fillings.
Hopefully. They can just add more fiberglass to the roof,with fiberglass crossbar and then offer a thicker sound proofing Liner.
I'd be happy with that.
My old bronco just had the thick fiberglass top with no soundproofing. It was great, 275000. Miles, still going strong but everything completely rusted out.
I'm not out yet, just didn't see any harm in getting in the line for Turn off road. Their top looks pretty good, and if they actually get it out in customers hands, that's a big advantage over ADV's mythical unicorn...
 

CTwaterfowler

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I'm not out yet, just didn't see any harm in getting in the line for Turn off road. Their top looks pretty good, and if they actually get it out in customers hands, that's a big advantage over ADV's mythical unicorn...
I believe i will take a goon look at their top and check it out
 

CTwaterfowler

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And since you want the one piece piece top this is pretty much your only option
I know,I know,. Unless I get the exterior gorilla glue and touch things up on a modular top. I joke,I joke.
Talk about being tightly by the shot hair, there is no other game in town at this moment.
I got a pop-up email showing the 4 bolt attachments for the hard top.
Got all excited only to realize it was a video from six months ago.
 

BroncoBoy22

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I know,I know,. Unless I get the exterior gorilla glue and touch things up on a modular top. I joke,I joke.
Talk about being tightly by the shot hair, there is no other game in town at this moment.
I got a pop-up email showing the 4 bolt attachments for the hard top.
Got all excited only to realize it was a video from six months ago.
On the bright side I think you’ll eventually get yours. Just don’t know when 😫
 

CTwaterfowler

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On the bright side I think you’ll eventually get yours. Just don’t know when 😫
Yes, hopefully.
I did look at turn off road just now, if things drag on at adv especially without logical and feedback, I will have to consider .
Their 2 piece is probably more stable than OEMs. I just am not looking forward to another loooong trip easter on 95 at 70mph with all the noise from the softtop.
End up with a headache.

Will be interesting to see their actual top and have a review of the construction etc etc
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