12" Screen Issues - Blacked out, Resets sporadically.

[Ford Motor Company]

My wife’s does this too. Had ford service look at, useless. Hers is 21 badlands lux. Sometimes the backup camera freezes. Get the black screen of death often. Sometimes the screen takes forever to boot up. So many bugs. So disappointing ford can’t figure it out.

Hi there! Will you send us a message with your VIN and your local Ford dealer? I can look into things on my end.

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[BadlandsA51]

Good morning! Hope I can get some guidance here.

I have a 2021 FE with 40k miles and besides the front camera working only when it wants to, and the super rare occasion of the screen taking a few minutes to change from the Bronco image, today I was presented with a whole new issue.

When I got in this morning I started it and it had the Bronco screen then just went black. I started driving thinking it'd wake up soon... No luck. I turned off the Bronco, then back on and it did the same thing.

CarPlay was indeed connected just fine because my Spotify was playing.

I then did the Power/Volume + >> Button reset which did reset it but then back to black after the Bronco.

15 miles down the road, the screen randomly turned on and worked fine.

Stopped for coffee and when I got back in, screen worked but then a mile down the road it reset itself,turning off and on again.

Any ideas?! Last OTA update shows "Center Display Improvements"... is this causing a weird issue? Or is something f*cked? lol

Sync 4 Version 23291_PRODUCT, Rev. 1049, Latest Software Update 6.3.0

Thanks in advance

There’s a software update coming 4th quarter to address these issues.

 

[adamruiz2001]

Not having the screen issues, but as of this morning, my front camera is dead

 

[TonyWonder]

Good morning! Hope I can get some guidance here.

I have a 2021 FE with 40k miles and besides the front camera working only when it wants to, and the super rare occasion of the screen taking a few minutes to change from the Bronco image, today I was presented with a whole new issue.

When I got in this morning I started it and it had the Bronco screen then just went black. I started driving thinking it'd wake up soon... No luck. I turned off the Bronco, then back on and it did the same thing.

CarPlay was indeed connected just fine because my Spotify was playing.

I then did the Power/Volume + >> Button reset which did reset it but then back to black after the Bronco.

15 miles down the road, the screen randomly turned on and worked fine.

Stopped for coffee and when I got back in, screen worked but then a mile down the road it reset itself,turning off and on again.

Any ideas?! Last OTA update shows "Center Display Improvements"... is this causing a weird issue? Or is something f*cked? lol

Sync 4 Version 23291_PRODUCT, Rev. 1049, Latest Software Update 6.3.0

Thanks in advance

This exact scenario happened to me for the first time this morning. I’ve got a ‘21 WT. Never had any issues at all, but this morning the screen was completely black when I left the house. Camera still works, but otherwise it’s black. I turned the car off and back on, but that didn’t help. I also tried resetting the unit using the Power + Skip track forward buttons which also didn’t help. Has a resolution been found for the issue yet?

Of Note: per my FordPass app, my Bronco software was updated to 6.3.0 this morning.

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