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This is exactly the reason. I was confused for the longest time as to why I kept having to turn on the ambient lighting. Then it dawned on me that after so many annoying reboots (Sync always freezing at startup) the ambient lighting was resetting each reboot.

I have exactly what you described on my 22 outer banks. Dealer said they couldn't replicate the issue. Did you ever get it resolved?

Just the other day, went through a car wash and had my 2022 leak from behind the passenger sun visor. Never had any issues since it was purchased in September of last year. It's extremely disappointing for such an expensive vehicle