[Updated w/resolution] Oracle Lighting Fog Lights Rusted within 60 days.

[OracleLights]

I have the same issue with mine

Sorry to hear you’re running into the same issue. Feel free to DM us directly — we’re more than happy to help get this resolved. You can also go through our online warranty form so our customer service team can reach out right away: https://www.oraclelights.com/RMA.

We stand behind our products, and we’ll make sure you’re taken care of!
- Hayleigh

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[Gypsy]

Sorry to hear you’re running into the same issue. Feel free to DM us directly — we’re more than happy to help get this resolved. You can also go through our online warranty form so our customer service team can reach out right away: https://www.oraclelights.com/RMA.

We stand behind our products, and we’ll make sure you’re taken care of!
- Hayleigh

I am on my second set of fog lights and they are rusting again. Have they found a solution to this problem yet?

 

[BroncoA512021]

I am on my second set of fog lights and they are rusting again. Have they found a solution to this problem yet?

Stainless steel USA made from https://www.4x4truckleds.com/

 

[joerockt]

I am on my second set of fog lights and they are rusting again. Have they found a solution to this problem yet?

I see they went quiet here as well. Contacted their support and have heard nothing back. About to start a thread of my own...

 

[SkyKing]

when Oracle sent me a replacement set (which seemed identical to the ones that had rusted), I took them apart, sanded, primed, painted, and poly sprayed them). It's been a year now and they still look new.

 

[OracleLights]

I see they went quiet here as well. Contacted their support and have heard nothing back. About to start a thread of my own...

We responded to your email, just as a heads up! If you don't see our response, please make sure to check junk or spam folders. You're welcome to give a call anytime if needed as well, (504) 835-0055!

 

[Nibroc99]

UPDATE 9/29: Oracle's response to this thread was quick and productive. They agreed that the rust is excessive for the timeframe and provided a very fair solution (your results may vary, so I am being purposely vague). The customer service team has been very responsive and thorough. Oracle shared that the latest version of this product still uses a steel bracket/housing (not stainless or aluminum) but now has improved galvanization and coating.

Odd choice to both galvanize and paint them. Usually galvanized surfaces aren't easily painted. I wonder if it's that combo that's causing the paint to delaminate, collect water/salt/grime etc., and accelerate oxidation. If I were them, I'd just switch to stainless like a quality manufacturer should. Or at least offer stainless as an upgraded option if cost is the issue.

 

[SkyKing]

Odd choice to both galvanize and paint them. Usually galvanized surfaces aren't easily painted. I wonder if it's that combo that's causing the paint to delaminate, collect water/salt/grime etc., and accelerate oxidation. If I were them, I'd just switch to stainless like a quality manufacturer should. Or at least offer stainless as an upgraded option if cost is the issue.

Yes that seems needed as the rust-prone brackets are a clear weak point. Aluminum or stainless (or even plastic) would be an improvement, and save Oracle a lot in warrantee claims, and negative product reviews. But again, in my experience, their customer service was good and I got a replacement (I just wish I didn't have to disassemble them to make them rust proof with better coatings).

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