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So with around only 3 months of ownership last year, my 2023 Badlands when closing the soft top, the bracket just broke cleanly and completely. I took it off and into my Ford Dealer who stated they would repair under warranty (October of 2023). I was so fortunate in that I had both tops so I was able to switch to a hard top. For months I would try to get updates and always hear that the part was on the way, some of the parts arrived, or a part was backordered. I eventually had to start going in person to reach anyone or get a response. One day they said to please file a claim with Ford to ensure they got paid for the warranty work. I did that and Ford was incredibly confused and stated 100% of the warranty process should be handled by them, but that they would record my call and attempt to do what they asked. They then stated in April the part was finally set to arrive at the end of the month and I could pick it up repaired Early may. This week, I was called and told that Ford was denying their warranty despite their multiple attempts and they never seemed to have actually ordered anything as a result and that I needed to come get the top 'immediately'. They stated the manager was worried they would be out the $15,000 the repair would cost (that amount makes no sense) and Ford sent back their requests saying "no warranty". They have been in possession of it for 8 entire months saying it was just a part. They said to call Ford to get the warranty approved. When I contacted Ford they said the dealer has discrepancy to warranty items and to follow up with them. I got the contact for the manager but wanted some advice before calling or visiting to best get this resolved. How can it be $15,000? Looking at OEM parts most of the soft top parts are cheap, the most expensive one I ever found was around $2k, but I can't quite determine what I even need to be honest (help appreciated there as well).
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