Here starts the dealer games

[bdub2you]

I am not arguing with you, I am just stating facts from my own experience. Maybe these dealers banked on me not refinancing? The last dealer who did this sold me a Ranger for under invoice. I asked how they did this ( summer 2019 ) when Ranger inventory was almost non existent and dealers were holding steadfast on MSRP. He replied that they get a volume bonus from Ford every 1/4 and it was nearing the end of Q2. This was a LARGE volume dealer in the Richmond, VA region. So (apparently) there's way's around it from the dealer perspective??

That's true they get a volume bonus (which is why it's always best to buy a vehicle at the end of a fiscal quarter when they're generally pushing to hit their numbers). I'd also point out that invoice pricing isn't what the dealership pays for the vehicle, there is a profit built into "invoice pricing" called holdback (it's listed as "hb" on the bottom left of a ford invoice price sheet) and it's basically 2%. For example, the holdback on a bronco sport badlands is $729, whereas the holdback on a F150 supercrew platinum is $1,430. So at the end of the quarter if they're trying to to make their volume bonus numbers then they have no problem selling below invoice to get that sales bonus and then any profits made by the F&I office is just icing on the cake (e.g. extended warranties, special coatings, etc. all the garbage they sell you in the F&I office that they mark up over normal retail cost).

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[LandCruiser]

I am not arguing with you, I am just stating facts from my own experience. Maybe these dealers banked on me not refinancing? The last dealer who did this sold me a Ranger for under invoice. I asked how they did this ( summer 2019 ) when Ranger inventory was almost non existent and dealers were holding steadfast on MSRP. He replied that they get a volume bonus from Ford every 1/4 and it was nearing the end of Q2. This was a LARGE volume dealer in the Richmond, VA region. So (apparently) there's way's around it from the dealer perspective??

My wife has Chrysler family pricing, recently they were offering the employee pricing discount, which was like only $700 more than her discount, but to get it you had to finance directly through FCA.

If I recall, we still got a competitive financing rate, not one that was super inflated. And I think it was only .25% higher than Travis credit union, and we really didn’t care since we paid off most of the car and financed less than 10,000.

 

[GSDRock]

Ford wants all of our customers with reservations to be happy. As part of the reservation process, Ford holds dealers to a very high rate of reservation conversions. That means in order for dealers to receive inventory allocation, we expect a very significant number of units to be sold to those who reserved them. As such, it doesn't benefit a dealer to violate the pricing agreement they created with the customer at time of vehicle order, because it can cost them hugely in other penalties. We want the process to be fair with a high level of integrity.

If customers feel they have been put in a position where there is some kind of misunderstanding, disagreement, or discrepancy, we urge them to reach out to our Customer Relationship Center at (800) 392-FORD. With all of the excitement surrounding these vehicle launches, we take take every situation seriously. We hope that our customers can provide us with the most truthful and accurate information so we can resolve any scenario.

As stated previously in this thread, we were able to determine the truth and provide a very good resolution for the customer in this specific situation. However I cannot disclose specific details of an individual car deal.

I hope the comment regarding impact to future inventory allocation doesn't apply to Bronco's otherwise those that have ordered a Bronco thru them that has not been scheduled for Production are screwed because they can't change dealerships and will be stuck waiting longer to receive their Bronco. IMO, the correct punishment is a reduction of F150 allocations for 2022 and 2023

 

[Raptor22]

I hope the comment regarding impact to future inventory allocation doesn't apply to Bronco's otherwise those that have ordered a Bronco thru them that has not been scheduled for Production are screwed because they can't change dealerships and will be stuck waiting longer to receive their Bronco. IMO, the correct punishment is a reduction of F150 allocations for 2022 and 2023

Thanks for the clarification. Allocation refers to the potential for future stock units, not customer reservations. We hope to build and ship reserved units as soon as the required commodities are available.

 

[BroncOBabe2.7]

I get it, I really do especially from a privacy standpoint, but still a tough pill to swallow without knowing more details and wondering what that vague PR kind of response means.

I'm reading between the lines here and his consistent mention of the "truth" seems to imply to me that this young woman may not have been entirely honest about the situation. I still think she was put in a position to be taken advantage of and the dealership should absolutely be ashamed, but with the removal of her post and no further comment from either party, I think there was fault on both sides. Just my opinion. Seeing how the younger generation seems to blow everything out of proportion and don't really think before they speak, or in this case type, I wouldn't be surprised if this was a "I didn't get my way and now I'm going to throw a tantrum" situation. Still a crappy move on the dealership though and I'm glad they were called out so the rest of us can avoid them.

 

[Bronco4lyfe85]

I don’t like that Ford won’t tell us the result. All I really want to hear is, “she’s getting a Bronco!” The other details I don’t worry about.

 

[EL in NH]

I feel like I belong here..I placed a reservation last week , picked the local ford dealer. The only contact I had was a brief conversation with a salesman via email. I told him what I wanted, he said he could not put orders in ..OK..no rush. I get a call a week later saying they put the order in..I did not tell them to do that as I have no purchase agreement. I'm not feeling good about this. Going there tomorrow.

 

[Evolkidbell]

I have actually had dealers over the year encourage me to finance thru Ford credit for a rebate then refi before my first payment. In PA and VA. I don't think they get hit with anything.

I can second this. Usually asked to make a first payment to FMCC then refinance.
no skin off their back.

 

[555-RGNE]

I feel like I belong here..I placed a reservation last week , picked the local ford dealer. The only contact I had was a brief conversation with a salesman via email. I told him what I wanted, he said he could not put orders in ..OK..no rush. I get a call a week later saying they put the order in..I did not tell them to do that as I have no purchase agreement. I'm not feeling good about this. Going there tomorrow.

Did you get an email from Ford regarding converting your reservation to an order? I placed a reservation 6/22 and my salesman said that I should get an email from Ford letting me know that I can move from “reservation” to “order.” I haven’t seen any emails from Ford.

 

[EL in NH]

no

 

[LarryS]

We should all pitch in a few bucks and start a fund to finance giant bill board adds as close as posible dealership's that do this. Would serve as a warning the public about what crooks they are! Also, with a sizable bank account established dealerships might think twice about back stabbing their customers like this.. Just a thought?

 

[Bronco615]

I know this is not a popular opinion but I don’t care. I’m glad the dealership got those bogus reviews removed from google. Crazy to think people that did not buy a car there lied and made a 1 star review some even lied further claiming a “friend” of mine. Oh well nice to see google removed the fake ratings cancel culture is wack lol

 

[bdub2you]

I know this is not a popular opinion but I don’t care. I’m glad the dealership got those bogus reviews removed from google. Crazy to think people that did not buy a car there lied and made a 1 star review some even lied further claiming a “friend” of mine. Oh well nice to see google removed the fake ratings cancel culture is wack lol

You cancelled your reservation back in January. The rest of us care. I didn't make a review, but those were legitimate reviews warning others of a shady dealership engaged in a shady business practice. Removing legitimate reviews like those results in more customers being scammed by that dealership. It's grade inflation for ratings and it makes ratings untrustworthy when a shady business can simply have them removed.

 

[MotownSpartan]

Everything is bigger, including Greed, in Texas....

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