Here starts the dealer games

[bdub2you]

I have actually had dealers over the year encourage me to finance thru Ford credit for a rebate then refi before my first payment. In PA and VA. I don't think they get hit with anything.

Chargebacks are a very real thing. Commissions, management bonuses, etc. are all calculated based on the profits made on the customers, including the loan markup. Afterall, the vast majority of the profits on a normal car deal come from the F&I office and not from the profit margin on the vehicle. Normally if the customer refinances or pays off the loan within 3 months of the loan origination the bank penalizes the dealership and that comes out of what they thought they had already made.

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[ALVA DUDE]

I'd be calling the regional Ford Corporate representative and have the dealership franchise license revoked.

Id normal do that, but it tends to be a self licking ice cream cone. Ive tried it and the whole futile process is like going to city court. You get bumped around and inundated with phone calls, only to have a dealerships "on shift manager" ((thats cynical humor)) make excuses, continue to lie, etc. Id submit to take a look at the current Ford movie that we all are in. Total Show, it is!

 

[Lucky Nut]

My guess is that they sold her Bronco and gave her a couple grand to go quietly. Perhaps they gave her some kind of a allocation promise as well. Sucks but I doubt that dealership pulls this crap on a reservation holder again.

 

[iamchewby]

Unfortunately, we don't really have the right to know, and they don't have the obligation to tell us. I know that if it were me, I would be demanding an immediate new build at invoice minus the markup they made on the original build.

 

[gshorn]

thats outrageous, I had nothing but great service when I picked my vehicle up, they admitted they would be adding ADM on the 20 broncos they were allocated themselves though.

 

[da_jokker]

I love it when they do this. I take their shit financing and the next day run it with my credit union. It pisses them off so bad as the bank hits them with a charge back. I’ve had dealers BEG me not to refi for 6 months.

Can you explain that to me, I don't understand how that works. You buy a new car and that loan you use is for a new car loan. If you turn around the next day or the next year, and try to get another loan, isn't that now a used car loan with different interest rates?

I mean from my understanding when you get pre-approved, don't they give you kind of like a blank check that you sign off to the dealer? I want you bought it in the dealer no longer owns it, because Ford financing does, do you still just write the check to Ford financing as your first and only payment?

Which reminds me, I told my dealer that I probably wouldn't be financing, and they responded by saying that they actually do everything through a loan even if for just a few days to protect themselves from people bouncing checks, etc.

 

[ezapar]

I'm also curious how this was resolved. To me, the only fair resolution would be to sell her a Bronco at 20k below the sticker and eat that profit they made from her Bronco.

 

[Monster1926]

Can you explain that to me, I don't understand how that works. You buy a new car and that loan you use is for a new car loan. If you turn around the next day or the next year, and try to get another loan, isn't that now a used car loan with different interest rates?

I mean from my understanding when you get pre-approved, don't they give you kind of like a blank check that you sign off to the dealer? I want you bought it in the dealer no longer owns it, because Ford financing does, do you still just write the check to Ford financing as your first and only payment?

Which reminds me, I told my dealer that I probably wouldn't be financing, and they responded by saying that they actually do everything through a loan even if for just a few days to protect themselves from people bouncing checks, etc.

Your dealer is full of shit. You can take them a certified cashiers check it’s as good as cash. Or your bank/cu can wire them the money. They only want you to finance with Ford so they get a kickback. My credit union doesn’t look at if the vehicles new or used they pretty much just look at the year and give rates accordingly. All the car deals I’ve done out of state, I get a purchase agreement from the dealer detailing all the fees the taxes and what may have you. Then take the PA to my bank, they draft me a certified check. I give it to the dealer do the paperwork and leave. The dealer wants to make money off you they’re not protecting themselves. If you were to take $100 bills would they still want you to finance is that not good enough?

 

[Bronco_or_bust]

Can you explain that to me, I don't understand how that works. You buy a new car and that loan you use is for a new car loan. If you turn around the next day or the next year, and try to get another loan, isn't that now a used car loan with different interest rates?

I mean from my understanding when you get pre-approved, don't they give you kind of like a blank check that you sign off to the dealer? I want you bought it in the dealer no longer owns it, because Ford financing does, do you still just write the check to Ford financing as your first and only payment?

Which reminds me, I told my dealer that I probably wouldn't be financing, and they responded by saying that they actually do everything through a loan even if for just a few days to protect themselves from people bouncing checks, etc.

Probably a lie as well, in the days of electronic wire transfers and debit cards there’s no chance they could get screwed over.

There’s a Jeep dealer in Idaho that had very low (pre-pandemic) pricing for the region. On contacting them the last $2000k or so of discount off MSRP was contingent on using their “preferred” lender at 5.9% for a minimum of 6 months vs say a credit union at 2.5%. Could be worthwhile if you don’t mind the second credit hit if you refinance it..I did wonder if they would memorialize it in the purchase agreement and it it could be enforceable.. doubt it would be worth taking you to court over it

 

[Pkrock]

Came across this post on a 6th Gen FB page. Hope everyone got a signed purchase agreement when they ordered their bronco.

I have a contact with someone whom orders for Ford dealers and they said if Ford finds out about this the dealer will be punished by not allocating any further builds to them

 

[omega145]

I have a contact with someone whom orders for Ford dealers and they said if Ford finds out about this the dealer will be punished by not allocating any further builds to them

There's only 42 pages before your post

 

[Monster1926]

Probably a lie as well, in the days of electronic wire transfers and debit cards there’s no chance they could get screwed over.

There’s a Jeep dealer in Idaho that had very low (pre-pandemic) pricing for the region. On contacting them the last $2000k or so of discount off MSRP was contingent on using their “preferred” lender at 5.9% for a minimum of 6 months vs say a credit union at 2.5%. Could be worthwhile if you don’t mind the second credit hit if you refinance it..I did wonder if they would memorialize it in the purchase agreement and it it could be enforceable.. doubt it would be worth taking you to court over it

You could refinance it the next day. The deal is done they can’t do anything about it. Once the vehicle is in your possession and paperwork processed it’s yours. I bet it’s Dave smith, they want their kick back from their lender.

 

[Bronco_or_bust]

You could refinance it the next day. The deal is done they can’t do anything about it. Once the vehicle is in your possession and paperwork processed it’s yours. I bet it’s Dave smith, they want their kick back from their lender.

Close.. Peterson in Nampa ID

 

[2021badlands bronco bob]

There is a big blue “Ignore” button at the top of the thread. Click that and the thread will no longer appear in your forum feed, so your personal anguish will be over, but please don’t attempt to speak for the rest of us.

This is an important issue. Ford Reps are looking into it, and they are trying to run it to ground. Many of us would like to hear the results of that process when it concludes.

Good point

 

[Raptor22]

Howdy Conner!

Not sure you are the right one to ask but thought I would throw it out there for you.

If other customers start seeing this situation occur (having a previously agreed price that is changed once delivery is to happen), is there a proper plan of action or procedure that a customer could take with Ford to help remedy the situation.

Like many others on here, I feel that we will see this more frequently across the country as more customers take ownership.

Ford wants all of our customers with reservations to be happy. As part of the reservation process, Ford holds dealers to a very high rate of reservation conversions. That means in order for dealers to receive inventory allocation, we expect a very significant number of units to be sold to those who reserved them. As such, it doesn't benefit a dealer to violate the pricing agreement they created with the customer at time of vehicle order, because it can cost them hugely in other penalties. We want the process to be fair with a high level of integrity.

If customers feel they have been put in a position where there is some kind of misunderstanding, disagreement, or discrepancy, we urge them to reach out to our Customer Relationship Center at (800) 392-FORD. With all of the excitement surrounding these vehicle launches, we take take every situation seriously. We hope that our customers can provide us with the most truthful and accurate information so we can resolve any scenario.

As stated previously in this thread, we were able to determine the truth and provide a very good resolution for the customer in this specific situation. However I cannot disclose specific details of an individual car deal.

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