Here starts the dealer games

[royalkcprime]

Came across this post on a 6th Gen FB page. Hope everyone got a signed purchase agreement when they ordered their bronco.

Man that stinks! More importantly this is going to screw up the dealership relationship with Ford and is going to have instant repercussions on their inventory in the future.

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[Monster1926]

Ford wants all of our customers with reservations to be happy. As part of the reservation process, Ford holds dealers to a very high rate of reservation conversions. That means in order for dealers to receive inventory allocation, we expect a very significant number of units to be sold to those who reserved them. As such, it doesn't benefit a dealer to violate the pricing agreement they created with the customer at time of vehicle order, because it can cost them hugely in other penalties. We want the process to be fair with a high level of integrity.

If customers feel they have been put in a position where there is some kind of misunderstanding, disagreement, or discrepancy, we urge them to reach out to our Customer Relationship Center at (800) 392-FORD. With all of the excitement surrounding these vehicle launches, we take take every situation seriously. We hope that our customers can provide us with the most truthful and accurate information so we can resolve any scenario.

As stated previously in this thread, we were able to determine the truth and provide a very good resolution for the customer in this specific situation. However I cannot disclose specific details of an individual car deal.

Close.. Peterson in Nampa ID

Why is there no scheduling this week?

 

[Razorbak86]

we were able to determine the truth and provide a very good resolution for the customer in this specific situation.

Thanks, Conner. I appreciate your intervention. If she's happy, I'm happy.

 

[Raptor22]

Thanks, Conner. I appreciate your intervention. If she's happy, I'm happy.

We strive for all of our customers to be happy.

 

[j_marinelli]

Ford wants all of our customers with reservations to be happy. As part of the reservation process, Ford holds dealers to a very high rate of reservation conversions. That means in order for dealers to receive inventory allocation, we expect a very significant number of units to be sold to those who reserved them. As such, it doesn't benefit a dealer to violate the pricing agreement they created with the customer at time of vehicle order, because it can cost them hugely in other penalties. We want the process to be fair with a high level of integrity.

If customers feel they have been put in a position where there is some kind of misunderstanding, disagreement, or discrepancy, we urge them to reach out to our Customer Relationship Center at (800) 392-FORD. With all of the excitement surrounding these vehicle launches, we take take every situation seriously. We hope that our customers can provide us with the most truthful and accurate information so we can resolve any scenario.

As stated previously in this thread, we were able to determine the truth and provide a very good resolution for the customer in this specific situation. However I cannot disclose specific details of an individual car deal.

Thank you for taking the time to reply! Hopefully this will help customers in the future if they feel their dealer is not keeping their end of the deal.

 

[shieldsy]

We strive for all of our customers to be happy.

Really nice to see Ford continue to make connections, communications and transparency directly to their end customer base and not solely with their dealership network. It is a Brave New World!

Thanks for your measured responses in this thread with all the barbarians at the gate.

 

[Raptor22]

Really nice to see Ford continue to make connections, communications and transparency directly to their end customer base and not solely with their dealership network. It is a Brave New World!

Thanks for your measured responses in this thread with all the barbarians at the gate.

I'm glad to be here. I've been a Bronco owner and enthusiast since before I joined Ford Motor Company. The Bronco in my profile pic is mine. I'm just as excited about the Bronco revival as everyone here. As such, I'm glad to be as transparent as possible.

It's a great time to be with the company as we make investments in customer experience. Ford, as well as our dealers, are aware that long term success comes from customer retention and customer loyalty. That comes from treating people right.

That also comes from honesty and transparency on the part of Ford, our dealers, as well as our customers. Truthful and honest feedback is helpful. Dishonest information is toxic to everyone involved, as it unduly tarnishes the perceived integrity of the process. We have high expectations for everyone involved.

Thanks for having me in the group.

 

[omega145]

As stated previously in this thread, we were able to determine the truth and provide a very good resolution for the customer in this specific situation. However I cannot disclose specific details of an individual car deal.

I get it, I really do especially from a privacy standpoint, but still a tough pill to swallow without knowing more details and wondering what that vague PR kind of response means.

 

[Roll Sound]

Your dealer is full of shit. You can take them a certified cashiers check it’s as good as cash. Or your bank/cu can wire them the money. They only want you to finance with Ford so they get a kickback. My credit union doesn’t look at if the vehicles new or used they pretty much just look at the year and give rates accordingly. All the car deals I’ve done out of state, I get a purchase agreement from the dealer detailing all the fees the taxes and what may have you. Then take the PA to my bank, they draft me a certified check. I give it to the dealer do the paperwork and leave. The dealer wants to make money off you they’re not protecting themselves. If you were to take $100 bills would they still want you to finance is that not good enough?

Yeah, First Entertainment Credit Union couldn't be any easier to deal with. If your credit improves, or market adjusts interest rates, you can refinance anytime for free! I'll see if Ford can match or beat FECU, but FECU told me that if Ford does, give them the opportunity to beat or match their rate. Easy peasy.

 

[Monster1926]

Yeah, First Entertainment Credit Union couldn't be any easier to deal with. If your credit improves, or market adjusts interest rates, you can refinance anytime for free! I'll see if Ford can match or beat FECU, but FECU told me that if Ford does, give them the opportunity to beat or match their rate. Easy peasy.

What rate/term?

 

[Roll Sound]

What rate/term?

The process has taken so long I'll need to reapply. But it'll be about 2.5% tops and I have pretty good credit so I'll pick my terms. I like to pay a loan down pretty fast. I hope to pay it off in about 18-24 months. I'll put down about $15.000 cash and trade in or sell my current car and add that to deposit.

 

[Dino]

Can you explain that to me, I don't understand how that works. You buy a new car and that loan you use is for a new car loan. If you turn around the next day or the next year, and try to get another loan, isn't that now a used car loan with different interest rates?

I mean from my understanding when you get pre-approved, don't they give you kind of like a blank check that you sign off to the dealer? I want you bought it in the dealer no longer owns it, because Ford financing does, do you still just write the check to Ford financing as your first and only payment?

Which reminds me, I told my dealer that I probably wouldn't be financing, and they responded by saying that they actually do everything through a loan even if for just a few days to protect themselves from people bouncing checks, etc.

If you refinance the car, it's not considered a used car. It is considered a used car when it's titled under a 2nd/new owner. As long as the owner is the same, it's still a 'new' car.

 

[Tricky Dick]

Can you explain that to me, I don't understand how that works. You buy a new car and that loan you use is for a new car loan. If you turn around the next day or the next year, and try to get another loan, isn't that now a used car loan with different interest rates?

Different lenders do things differently too. The CU I will likely use has rate brackets, with same rate for new to 7 years old.

 

[North7]

Ford wants all of our customers with reservations to be happy. As part of the reservation process, Ford holds dealers to a very high rate of reservation conversions. That means in order for dealers to receive inventory allocation, we expect a very significant number of units to be sold to those who reserved them. As such, it doesn't benefit a dealer to violate the pricing agreement they created with the customer at time of vehicle order, because it can cost them hugely in other penalties. We want the process to be fair with a high level of integrity.

If customers feel they have been put in a position where there is some kind of misunderstanding, disagreement, or discrepancy, we urge them to reach out to our Customer Relationship Center at (800) 392-FORD. With all of the excitement surrounding these vehicle launches, we take take every situation seriously. We hope that our customers can provide us with the most truthful and accurate information so we can resolve any scenario.

As stated previously in this thread, we were able to determine the truth and provide a very good resolution for the customer in this specific situation. However I cannot disclose specific details of an individual car deal.

Conner, thank you for the feedback.

 

[2.3BigBend]

Chargebacks are a very real thing. Commissions, management bonuses, etc. are all calculated based on the profits made on the customers, including the loan markup. Afterall, the vast majority of the profits on a normal car deal come from the F&I office and not from the profit margin on the vehicle. Normally if the customer refinances or pays off the loan within 3 months of the loan origination the bank penalizes the dealership and that comes out of what they thought they had already made.

I am not arguing with you, I am just stating facts from my own experience. Maybe these dealers banked on me not refinancing? The last dealer who did this sold me a Ranger for under invoice. I asked how they did this ( summer 2019 ) when Ranger inventory was almost non existent and dealers were holding steadfast on MSRP. He replied that they get a volume bonus from Ford every 1/4 and it was nearing the end of Q2. This was a LARGE volume dealer in the Richmond, VA region. So (apparently) there's way's around it from the dealer perspective??

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