JTops Customer Service

[A-10Wingman]

Hello all,

Im curious if anyone had placed an order with JTops within the last few weeks? I've been trying to get in touch with customer service (email, phone) regarding an order and I'm not getting any response.

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[JTopsUSA]

Hello all,

Im curious if anyone had placed an order with JTops within the last few weeks? I've been trying to get in touch with customer service (email, phone) regarding an order and I'm not getting any response.

This is Mike with JTops. I’m available 7 days a week anytime of day. The phone number is at the top of the webpage.
I can help you with most anything but if you call and don’t leave a message it’s hard to help.
Also our customer service team is available from 8 Am to 5 PM via phone texting or email.
You can also call my personal cell if we are working on an issue.
Call me
469-532-0808
Mike Matras
Founder JTopsUSA

 

[JTopsUSA]

This is Mike again. Called you but got voicemail.

 

[Koss_co]

This is Mike with JTops. I’m available 7 days a week anytime of day. The phone number is at the top of the webpage.
I can help you with most anything but if you call and don’t leave a message it’s hard to help.
Also our customer service team is available from 8 Am to 5 PM via phone texting or email.
You can also call my personal cell if we are working on an issue.
Call me
469-532-0808
Mike Matras
Founder JTopsUSA

Wow. That's pretty fantastic service Mike. Nice. Respect.

 

[ChrisB351]

Wow. That's pretty fantastic service Mike. Nice. Respect.

Theyve been very quick and helpful the couple times I needed assistance

 

[projectbadlands]

I have never seen better customer service than what I have received from JTops. They must have worked at chic fil a or something...

 

[Grant3168]

I have only ever heard good feedback about JTops customer service. I havent dealt with them directly but I have purchased a JTop from them and they were super quick and easy to communicate order confirmation and shipping. As you can see, they are active in the community (Forum pages) Give him a call back and they will take care of you.

 

[A-10Wingman]

This is Mike with JTops. I’m available 7 days a week anytime of day. The phone number is at the top of the webpage.
I can help you with most anything but if you call and don’t leave a message it’s hard to help.
Also our customer service team is available from 8 Am to 5 PM via phone texting or email.
You can also call my personal cell if we are working on an issue.
Call me
469-532-0808
Mike Matras
Founder JTopsUSA

Thanks Mike, I think we got it figured out.

Although the number your provided was not a cell phone but what seemed like a customer service desk for Covercraft. They told that my order would be another 5-8 business days.

 

[JTopsUSA]

Thanks Mike, I think we got it figured out.

Although the number your provided was not a cell phone but what seemed like a customer service desk for Covercraft. They told that my order would be another 5-8 business days.

The important thing is we were able to help.
That number I gave you rings right to my phone. If I’m on a call it goes to the help desk rather my voicemail so another agent can help.
My personal cell is 972-523-7599 if you need more help you can call that as well.
Mike

 

[A-10Wingman]

The important thing is we were able to help.
That number I gave you rings right to my phone. If I’m on a call it goes to the help desk rather my voicemail so another agent can help.
My personal cell is 972-523-7599 if you need more help you can call that as well.
Mike

Really grateful for the help and customer service!

 

[Saltwater Junkie]

The fact that Mike is a sponsor, interacts and is involved with this community speaks volumes with a lot of us. I for one am very much appreciative that he is active and readily accessible with any questions or issues. I have and will continue to support Mike and the @JTopsUSA brand.
THE absolutely best tops IMHO.

 

[ChrisB351]

The fact that Mike is a sponsor, interacts and is involved with this community speaks volumes with a lot of us. I for one am very much appreciative that he is active and readily accessible with any questions or issues. I have and will continue to support Mike and the @JTopsUSA brand.
THE absolutely best tops IMHO.

And the fact he just posted his personal cell number says a lot as well

 

[Bbelle32]

I’ve consistently heard great things about Jtop’s customer service—both through reviews and from seeing Mike actively engaging on this forum. In fact, that level of support was a key factor in my decision to purchase.
While the ordering process and sample delivery went smoothly, my experience changed once I received and installed the top. I had a few follow-up questions and reached out via text and email but, unfortunately, never received a response.
It seems like the forum is the go-to place for help, and while I did get some helpful insights from other users, I was hoping for direct support from the company, especially after reading so many positive comments about their service.
I would absolutely still buy a Jtop, it is a great product. Thankful for a forum of past information and continued community support.

 

[wakokidd]

Hello all,

Im curious if anyone had placed an order with JTops within the last few weeks? I've been trying to get in touch with customer service (email, phone) regarding an order and I'm not getting any response.

I just spoke with them yesterday. Very easy to work with and helpful. I called the 714 area code #.

 

[HoosierDaddy]

Ummm , yeah, we could have closed this thread after post #2.


That one post speaks volumes and is par for the course for J-Tops. They've always been .... on top of things.
LOL ...

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