A Little Disappointed in JTop

[RPK1977]

I ordered a JTop with the Texas State Flag. Their site stats 10 day turn around on those tops, and much is understandable because of the printing. However, after 3 weeks and no word, I finally call and I’m told they are a week behind on production.

Again, understandable because of the product and stated quality. But where is the commutation about delays?

it finally ships, so I’m super excited again.

it shows up today, I unboxed it like a kid at Christmas. And it’s the wrong top!! The box has all the correct info on the label, but the contents is wrong.

I have called back and sent an email with pictures to the support email.

I really hope I don’t have to wait another month to get the correct top!

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[CitrusBronco]

Stuff happens, they sound busy and made a mistake. Don’t rush custom items is my rule.
Some better communication on order status I agree.
Hope they did not ship yours to the guy that ordered what you received.

 

[BriscoGun]

JTops is a sponsor and has an account here, you could probably tag them in your post and see if someone can help you if you are still needing resolution on your issue

 

[RPK1977]

They are aware of the issue an I’m sure everything will get worked out.

I understand that mistakes happen. I make them everyday, but they are still frustrating.

 

[JTopsUSA]

They are aware of the issue an I’m sure everything will get worked out.

I understand that mistakes happen. I make them everyday, but they are still frustrating.

This is Mike, I just sent a text to production and elevated this to priority. Poor customer service is never acceptable! Yes we are extremely busy now that spring is here but that’s no excuse
It will get corrected ASAP.

Mike
Founder JTops
My direct number 469-532-0808 if you need me.

 

[RPK1977]

Mike,
I appreciate your response. It means a lot and I fully understand you’re busy and mistakes happen.

 

[Fatfireman]

This is the kind of customer service that will have me buying a J Top.

 

[RPK1977]

Mike and JTops held up their end and kept their promises. Super happy with the customer service and the product!

 

[Bigshep]

Big fan of this customer service

This is Mike, I just sent a text to production and elevated this to priority. Poor customer service is never acceptable! Yes we are extremely busy now that spring is here but that’s no excuse
It will get corrected ASAP.

Mike
Founder JTops
My direct number 469-532-0808 if you need me.

 

[CelticCactus]

Big fan of this customer service

Is there a secret handshake or a password one must know to get help? I sent email days ago, and following a phone call that instructed me to, I left a text today about a custom order.... Radio silence.

 

[JTopsUSA]

Is there a secret handshake or a password one must know to get help? I sent email days ago, and following a phone call that instructed me to, I left a text today about a custom order.... Radio silence.

Sorry but I sent proofs of your second request and did not hear back.
Please call me directly at 469-532-0808. I am available all day Saturday.

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