Unfortunately I am experiencing the very same thing.I've been going round and round with my dealer on price protection. We've spent hours on the phone with Ford. I've been told all along price protection would apply to my reservation and now that I'm close to delivery Ford seems to have amnesia.
Here's my story:
Does anyone have any advice on how to get my price protection certificate to show up on Smart Vincent?
- I secured a reservation for a Wildtrak on July 14, 2020
- My dealer converted my reservation to an order on October 6, 2022 for a 2DR HE MT
- Order was confirmed by Ford on October 7, 2022.
- Bronco was schedule for production January 19, 2023 and since then i've received more than a dozen date changes.
Here's a couple good links I've found while digging. Thought I'd share since some folks are getting close to taking delivery.
https://thebronconation.com/news/fo...utm_campaign=Weekly-11-10-22&utm_content=lnk1
https://www.ford.com/support/how-to...el-year-bronco-transition-private-offer-faqs/
Original order was for a Base placed on 1/29/2022.
Converted my order to regular Heritage Edition on 9/23/2023.
Dealer followed all of the COVP process and none of my personal info changed (address, email, phone number etc.) from the day of the original order.
I called the Ford marketing number to verify and the only “offer” in Smart Vincent” is a local market offer for a Bronco Sport for $0.
I have asked my salesperson to work with the dealership’s management to get it sorted (including reaching out to the COVP HQ) but he is not being very proactive on the communication front, which is getting frustrating.
My current build/blend date is 7/13/2023 so I’ve got a little time to get it figured out, but I believe my salesperson thinks we have all kinds of time and is slow rolling getting it sorted.
I am hoping that Ford can get it worked out in the Smart Vincent system or I suppose I’ll just have to start bugging the dealer daily (or ask them to connect me with their region rep) especially if I get a “Built” notification next week.
@Ford Motor Company I’d love some assistance in getting the 2023 Model Transition Private Offer issues sorted on behalf of myself and many customers that are not getting clear info from our dealers.
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