Sales/ Marketing Hold??

[coryfg]

Has anyone heard of their vehicle not being produced because it's under a Sales/ Marketing Hold? My Bronco is part of the 2/7/22 build group. After virtually everyone receiving their vehicle in that group and mine still showing as "In Production" and my dealer blowing me off when I contacted them to inquire about it, I chatted with a Ford Support representative who informed me that my vehicle hadn't been produced because it had a Sales/ Marketing hold on it. He said this is typically initiated by the dealer. They were not available today. I'll be contacting them tomorrow, but just wondering if anyone here knows anything about this?

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[VVSidewinderVv]

Has anyone heard of their vehicle not being produced because it's under a Sales/ Marketing Hold? My Bronco is part of the 2/7/22 build group. After virtually everyone receiving their vehicle in that group and mine still showing as "In Production" and my dealer blowing me off when I contacted them to inquire about it, I chatted with a Ford Support representative who informed me that my vehicle hadn't been produced because it had a Sales/ Marketing hold on it. He said this is typically initiated by the dealer. They were not available today. I'll be contacting them tomorrow, but just wondering if anyone here knows anything about this?

Waiting to see what happens with this. Pretty messed up if the dealer did this. Even worse if it was an attempt to get you to cancel, then they release it to get it on their lot.

 

[Bmadda]

Thats a new one for sure...following!

 

[coryfg]

UPDATE... I met with the dealership yesterday and what I found out is crazy. I went to the dealership and told them I was told the vehicle was on a sales/ marketing hold initiated by the dealer, they denied it, said they aren't able to put a hold on vehicles. I could tell they didn't believe me so I had them call on speakerphone, and the customer service person said the same thing. The dealer GM then said he was on the call and the customer support rep said they were not allowed to talk to people at the dealership, told me to call when I wasn't there and hung up. I called back from my phone at the dealer, spoke to another person, told him I spoke to the dealer, said they didn't initiate it and I didn't care how it got there, it shouldn't be there and how do I get it removed. He said only the dealer could do that. The Ford GM was taking notes the whole time and was pretty unhappy that Ford was throwing them under the bus. He said he was going to take it to the regional manager and his Ford rep. He said the Ford rep doesn't typically talk to customers but was was going to ask for an exception given my unusual circumstance.

A few hours later, the Ford rep did call me, told me she'd never heard of this sales marketing hold before and was trying to look into it. Her theory is it has to do with either QC or a missing part. They don't typically give her information about a specific order but she sent up a ticket requesting it and would let me know if she heard anything back. The only other news I got was that there should be an update to my vehicle status no later then April 18th.

In summary, nobody knows what this hold means, how to remove it, who is responsible for putting it on or removing it or how much longer it will be on there for. Very frustrating to say the least.

 

[Snowdogyyz]

Built the Ford way. Sorry for your issue. That is just I inexcusable.

 

[Drex]

Complete guess with no reason for suspecting it here; I wonder if it is the so called penalty for missing the name match percentage? That would fit, something with which people are not familiar and not sure how to deal with it. Including the month long penalty and nobody willing to tell you.

 

[yippeekiyay]

UPDATE... I met with the dealership yesterday and what I found out is crazy. I went to the dealership and told them I was told the vehicle was on a sales/ marketing hold initiated by the dealer, they denied it, said they aren't able to put a hold on vehicles. I could tell they didn't believe me so I had them call on speakerphone, and the customer service person said the same thing. The dealer GM then said he was on the call and the customer support rep said they were not allowed to talk to people at the dealership, told me to call when I wasn't there and hung up. I called back from my phone at the dealer, spoke to another person, told him I spoke to the dealer, said they didn't initiate it and I didn't care how it got there, it shouldn't be there and how do I get it removed. He said only the dealer could do that. The Ford GM was taking notes the whole time and was pretty unhappy that Ford was throwing them under the bus. He said he was going to take it to the regional manager and his Ford rep. He said the Ford rep doesn't typically talk to customers but was was going to ask for an exception given my unusual circumstance.

A few hours later, the Ford rep did call me, told me she'd never heard of this sales marketing hold before and was trying to look into it. Her theory is it has to do with either QC or a missing part. They don't typically give her information about a specific order but she sent up a ticket requesting it and would let me know if she heard anything back. The only other news I got was that there should be an update to my vehicle status no later then April 18th.

In summary, nobody knows what this hold means, how to remove it, who is responsible for putting it on or removing it or how much longer it will be on there for. Very frustrating to say the least.

Time to loop in @Ford Motor Company who have been pretty good at helping here

 

[BlueBronco]

Complete guess with no reason for suspecting it here; I wonder if it is the so called penalty for missing the name match percentage? That would fit, something with which people are not familiar and not sure how to deal with it. Including the month long penalty.

Interesting theory and wouldn't be one bit surprised if this was the case.

 

[coryfg]

Complete guess with no reason for suspecting it here; I wonder if it is the so called penalty for missing the name match percentage? That would fit, something with which people are not familiar and not sure how to deal with it. Including the month long penalty and nobody willing to tell you.

@Drex, what do you mean by the name match percentage? Never heard of that.

 

[Snowdogyyz]

@Drex, what do you mean by the name match percentage? Never heard of that.

It has to do with dealers who mark up ordered broncos on order holders when it arrives and sell to a walk in buyer at significant mark up.

 

[coryfg]

Time to loop in @Ford Motor Company who have been pretty good at helping here

@yippeekiyay Thank you. I wasn't aware there was anyone from Ford monitoring this forum. @Ford Motor Company I am the one experiencing this issue described above. Any assistance would be greatly appreciated. If you need any additional information, please let me know and I'm happy to provide it.

 

[Razorbak86]

Time to loop in @Ford Motor Company who have been pretty good at helping here

That’s pretty funny. Thanks for the laugh.

 

[Straightbase]

So I was wondering if something like this may be going on. Recently my dealer received 3 Broncos 2 cancelled orders and one "first day" 2 door customer order. One of the cancelled orders was a MT BD race red 4 door hardtop. Just a few ticks nicer than my late 2020 Race Red Base MT order. Are they trying to sell me what they want or is this a coincidence? Priority code 19 not sure if they his code although buildable has something to do with it... oh right and they did say" as long as you are willing to wait for your truck we are holding prices with no admin. I then asked if they had any interest. In giving me my price protection and MSRP on the cancelled BD order and they gave me a hard no. What a ride.

Forgot to mention they wouldn't even let me test drive the Manual transmission Black Diamond

 

[coryfg]

So I was wondering if something like this may be going on. Recently my dealer received 3 Broncos 2 cancelled orders and one "first day" 2 door customer order. One of the cancelled orders was a MT BD race red 4 door hardtop. Just a few ticks nicer than my late 2020 Race Red Base MT order. Are they trying to sell me what they want or is this a coincidence? Priority code 19 not sure if they his code although buildable has something to do with it... oh right and they did say" as long as you are willing to wait for your truck we are holding prices with no admin. I then asked if they had any interest. In giving me my price protection and MSRP on the cancelled BD order and they gave me a hard no. What a ride.

Forgot to mention they wouldn't even let me test drive the Manual transmission Black Diamond

@Straightbase, I don't believe that to be the case here. First, they don't have the vehicle and second, they brought in the Ford rep who oversees all the dealerships in Houston. Since what you're describing goes against Ford's policy, I don't think they would engage their Ford rep if they were trying something nefarious.

 

[Straightbase]

wasnt trying to stir anything up and they probably wouldn't involve the rep if it was an honest mistake. The thread just got the gears spinning on a potential explanation for my situation which I think may hold true.

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