Procal tuner OBD2 cable problems?

[breaddrink]

Unit powers up fine with USB, downloaded updates via PC.
Went out to the Bronco to plug it into the OBD2 to backup the original tune, and the programming unit is dead. Can't get it to power up.

Plugged in an OB scanner just to check the Bronco has power and functioning, and it all seems fine.
Double checked on the PC that the unit still functions... It's fine.

Anyone else have any issues with the cable by any chance? Any odd fitment? The pins look pristine. Really nothing out of the ordinary that I can see.

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[jmuscatcl01]

Unit powers up fine with USB, downloaded updates via PC.
Went out to the Bronco to plug it into the OBD2 to backup the original tune, and the programming unit is dead. Can't get it to power up.

Plugged in an OB scanner just to check the Bronco has power and functioning, and it all seems fine.
Double checked on the PC that the unit still functions... It's fine.

Anyone else have any issues with the cable by any chance? Any odd fitment? The pins look pristine. Really nothing out of the ordinary that I can see.

Yes, had same problem with unit ordered and received in August. Dealer happened to have another cable for a recent F-150 install, so they used that cable and finished install.

 

[breaddrink]

Yes, had same problem with unit ordered and received in August. Dealer happened to have another cable for a recent F-150 install, so they used that cable and finished install.

Had you tried to power up, or it was something they found?

I'm a little concerned they'll tell me to get lost because I powered up at home (even though I wasn't going to program yet).

Just wanted to register it to me after hearing of some who couldn't upgrade because the dealer used their account.

 

[jmuscatcl01]

Something they found. I didn’t do anything with it before bringing it in.

 

[Brian_B]

Would not be the first time I've heard of a cable issue with ProCal though.

 

[breaddrink]

Would not be the first time I've heard of a cable issue with ProCal though.

It puts me as a buyer in a weird place.

Ford performance help, at least what I got, is an automated off shore call center. First attempt was someone who barely spoke English saying it was unreturnable over and over again, followed by 'they will need proof'.
I couldn't get to who "they" were before they hung up on me.

Second attempt said it's unreturnable, and I need to prove it's malfunctioning, through them or a dealership.
I contacted my local dealership, who were about as confused as I am... I guess I need proof so they'll replace or, something?
I can send them a picture of the black screen with it plugged in, and then another obd2 device functioning fine?

I'll take it in and see what they suggest.

 

[Brian_B]

It puts me as a buyer in a weird place.

Ford performance help, at least what I got, is an automated off shore call center. First attempt was someone who barely spoke English saying it was unreturnable over and over again, followed by 'they will need proof'.
I couldn't get to who "they" were before they hung up on me.

Second attempt said it's unreturnable, and I need to prove it's malfunctioning, through them or a dealership.
I contacted my local dealership, who were about as confused as I am... I guess I need proof so they'll replace or, something?
I can send them a picture of the black screen with it plugged in, and then another obd2 device functioning fine?

I'll take it in and see what they suggest.

Usually FP tech support can help you out, but not sure how to get around that call center BS you got stuck in

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