Infotainment System Completely DEAD, apparently no fix available - Please Help!

[4x4TruckLEDs.com]

same happened with mine. Nav text would show that looked like script. The search bar would display "KIPoneBoxSearchPlaceHolder", street names would be displayed as KIP{streetname} and basically all text showing started with KIP.

They also replaced the APIM and it did not work. Ford advised that I HAD to buy one year membership to NAV and that new updated info would download and the issue would correct itself. When I purchased it and it did not change, I dropped it back at Ford.

Engineering suggested replacing the body control module and that fixed it.

Thanks. I just emailed my service advisors and let them know what happened with your truck. They replaced my APIM but the issue is still there. They were waiting on a callback from Ford. Something about programming but since you had the same issue and the APIM didn't work, there might be more to it. Perhaps they'll be able to get approval to try replacing the BCM.

What year is your truck? Mines a 2021, landed on the dealership lot in October of 2021 so it got built about a month before that I assume.

Sponsored

 

[4x4TruckLEDs.com]

I am surprised your dealer didn't blame all of your lights........

They did when we went in to have the cowl replaced (the cowls stick up constantly on Broncos and mine caught the hood when I was opening the hood and I could never get it to sit back down). Claimed a wire under the cowl caused it BUT we've had the issue for a LONG time. The wire was not causing it. I get broncos in the shop all the time and every single one has a cowl popping up. BUT they replaced it at no charge, but tried to say that.

Every dealer I go to knows we modify our vehicles and it's what we do so not one has ever given us an issue replacing something under warranty with all our accessories.

Except that one dealer when I dropped off my truck because the truck was making WEIRD Noises and we believed i blew something in the motor or the oil pump... as soon as I told him I was having engine issues he goes "uhh you know this is not gonna be covered right" and I laughed and said "I know" ... that truck had a supercharger installed So we were well aware Ford was NOT covering anything.

But all the accessories, they have nothing to do with Ford issues. It's actually a law that Ford CANNOT refuse you warranty work because of accessories. UNLESS that accessory is the REASON the factory part failed.

 

[4x4TruckLEDs.com]

We also have an APIM on order for a customer, Can't be shipped because AER or United Radio is waiting on programming from Ford.
Hurry up and wait.
It is what it is.

Weird. I dropped my truck off 2 weeks ago and they tell me an APIM came in on Friday the 5th and they replaced mine but still had issues.

 

[Ravenndd]

Hate to see this and cross my fingers it doesn’t happen to me but is it really a safety issue for you to back up with no camera? If so there are some great one day driving courses that can help you learn to use your mirrors so you don’t feel so unsafe. I own multiple cars from the 1980’s and none of them have backup cameras so there was a time before them and with practice most get by just fine.

 

[Fridge]

I know your pain /frustration, wasn’t my bronco but a ford none the less. Back in 2018 I got a new F-350 xlt premium company truck and the 8 inch screen last a total of 3 days before going black, no camera, radio sync etc. took over a month to get the screen in then the dealership tells me it will be another 2 weeks to get it in for install. At this point I let my boss/ uncle deal with it and it was in getting installed an hour later. Some times a good salesman can apply appropriate pressure But unfortunately just like waiting for a bronco when comes to parts delivery you at fords mercy.

 

[projectbadlands]

Thanks. I just emailed my service advisors and let them know what happened with your truck. They replaced my APIM but the issue is still there. They were waiting on a callback from Ford. Something about programming but since you had the same issue and the APIM didn't work, there might be more to it. Perhaps they'll be able to get approval to try replacing the BCM.

What year is your truck? Mines a 2021, landed on the dealership lot in October of 2021 so it got built about a month before that I assume.

As a service advisor as well, they would still have to go step by step and can not consider another case because even though the symptoms may be the same, the cause of failure may be different. Engineering would still have to conclude that the BCM is faulty to authorize replacing it. Annoying but if engineering does not suggest it and the tech replaces it on his own and it does not fix it, the dealer is on the hook for the repair.

Mine is also a 2021. Originally scheduled for June of 21 but got delayed because of the hard top and did not receive it until Nov 21.

 

[GoBroncos]

Hate to see this and cross my fingers it doesn’t happen to me but is it really a safety issue for you to back up with no camera? If so there are some great one day driving courses that can help you learn to use your mirrors so you don’t feel so unsafe. I own multiple cars from the 1980’s and none of them have backup cameras so there was a time before them and with practice most get by just fine.

Safety features are redundant by nature, my friend. I mean why drive a car with an airbag when I could just have you lap buckle me in to one of your 80s units and teach me how to brace for impact.

My concern is more about my small children and animals running around the property and not so much that I personally feel unsafe backing up slowly.

I could probably get by fine without it, but I did pay for it and appreciate it in tight parking situations. It’s not always easy seeing out the backs of these things, especially at Sasquatch height with a large tire obstructing your view.

 

[Ford Motor Company]

Long time lurker, first time poster. I took delivery of a 2021 Black Diamond in December 2021. Minimal issues in 50K miles. I love this truck!

One day, I went to start it and the infotainment screen stayed completely black. No screen, no audio, no power at all. The USB charging port had also lost all power. I took it to my dealership to have the issue looked at. They inspected it and I got a call saying that it was a known issue and that they would need to order a part that was not in stock. They said it may be a couple of days but that they would contact me when the part arrived. They also told me that the part would be covered under my warranty.

After over a week of waiting, I checked back in with the dealership and finally got a hold of someone on 12/22. They stated that the part needs to be programmed and that couldn’t be done now because Ford Engineering is completely shut down until after the new year (seemed odd, but Fine). They said they would contact me within a couple of days after New Years for an update. Of course no one did, so I checked in again.

This time they stated that their parts manager had reached out to Ford Engineering, and they had “unfortunately” received the same message from Ford with no estimated time of completion. The service rep said that “Ford Engineering is holding up the process due to new technology and programming that needs to be updated.”

I am now about a month in and becoming very frustrated with the now limited capabilities of this relatively new truck. I have no backup camera (which is a safety concern), no audio, no connectivity. It also seems suspicious to me that Ford would have no way to make this fix for such a long period of time.

Is anyone aware of this issue or had any similar experiences?

Communication from the dealership has not been good and I feel like I’m getting the runaround. I’ve learned a ton from this community which helped get me thru a long 12 month wait which was well worth it! Any helpful suggestions would be much appreciated.

Hi Kenny! I can look into your Bronco's infotainment concern on my end. To get started, could you please send a private message over with the name/location of your local Ford dealer and your Bronco's VIN?

 

[rugedraw]

Forgot to mention that the unit died within about 15 hours of my 1st scheduled software update. Don't know if that may be related, but once my screen is working again I plan on disabling that auto update feature.

Do you remember which update it was?

 

[GoBroncos]

Hi Kenny! I can look into your Bronco's infotainment concern on my end. To get started, could you please send a private message over with the name/location of your local Ford dealer and your Bronco's VIN?

Wonderful! Just sent. Thank you and godspeed!

 

[GoBroncos]

Do you remember which update it was?

I believe for me it happened on 12/4. Not sure what the update was for. I had just set up the auto scheduling

 

[rugedraw]

I believe for me it happened on 12/4. Not sure what the update was for. I had just set up the auto scheduling

I've been lurking around this forum for some time. I have access to PTS and FDRS and have spent a lot of time on the F150, Lightning and MME forums doing my best to help people with update failures and issues. Looking from the outside in, it does not seem like Bronco owners are as obsessed with these kind of things when compared to what I see on other forums. This thread is interesting to me because it is not very common for an OTA to actually break something.

With your VIN, I can access your OTA history in PTS and if your truck is connected to Fordpass, I can also see any DTC's reported to the cloud in the past 60 days. I doubt I will be able to offer you any info that will help you fix the issues, but I am curious as to see which update caused the problem. If you're interested, you can PM me the VIN if you prefer to keep it off the forum.

Below is a link to my profile on the F150 forum that this forum is associated with. I may be a stranger to this forum, but I am not a stranger to the cause.

https://www.f150gen14.com/forum/members/rugedraw.8706/

Sponsored