- First Name
- Michael
- Joined
- Jul 9, 2023
- Threads
- 4
- Messages
- 30
- Reaction score
- 27
- Location
- Deep in the heart of
- Vehicle(s)
- '22 Bronco, '20 Trail Boss, '18 Triumph Tiger
- Your Bronco Model
- Outer Banks
- Thread starter
- #1
A lot of you have probably seen on the blog where someone starts a thread about a mechanical issue they are having and a response pops up from Ford Social Media Team stating "send us your VIN and contact info and we'll look into to it for you". You instantly think oh wow they're going to help me! After replying to a post regarding the A/C performance fading drastically after driving the Bronc for a while (which seems to be a pretty common issue) I received one of these Ford "Support" messages. After providing the VIN # and personal info regarding the vehicle owner and my "relationship" to the vehicle owner I'm thinking they are going to contact my dealer and get me some help. Instead after a few days this is what I receive:
"We recommend that your vehicle be inspected by a Ford/Lincoln dealership to determine the cause of any symptoms your vehicle may be experiencing. Your local Ford/Lincoln dealership has factory-trained technicians, the most current engineering service information, and the specialized equipment required to resolve your vehicle concerns. If there is no coverage under applicable warranties, recalls, or ESPs, repairs and services would be your responsibility. Your next step is to make an appointment with Southwest Ford to have your vehicle diagnosed.
Julia
Ford Social Media Team "
No S#!t Sherlock! Why didn't I think of that. Problem is like most have noted, the dealerships want you to bring the vehicle in and let it sit on their dang lot for an undetermined amount of time before they even look at it, and there are no loaner cars available even though I paid for an extended warranty with LOANER CAR protection. Don't waste your time replying to one of these messages.
Go Ford!
"We recommend that your vehicle be inspected by a Ford/Lincoln dealership to determine the cause of any symptoms your vehicle may be experiencing. Your local Ford/Lincoln dealership has factory-trained technicians, the most current engineering service information, and the specialized equipment required to resolve your vehicle concerns. If there is no coverage under applicable warranties, recalls, or ESPs, repairs and services would be your responsibility. Your next step is to make an appointment with Southwest Ford to have your vehicle diagnosed.
Julia
Ford Social Media Team "
No S#!t Sherlock! Why didn't I think of that. Problem is like most have noted, the dealerships want you to bring the vehicle in and let it sit on their dang lot for an undetermined amount of time before they even look at it, and there are no loaner cars available even though I paid for an extended warranty with LOANER CAR protection. Don't waste your time replying to one of these messages.
Go Ford!
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