Dealership Hogwash

[Monster1926]

I’m going to ping the internet sales manager again for my order. What is the name/number of the order form? I want to reference that specifically/

It sounds like you need to go to the dealership in person to accomplish your goal.

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[gentlemanbronco]

I haven't read too many success stories regarding dealerships/salespeople. A young blood contacted me after I made my reservation shortly after the reveal, I visited the dealer and gave my info and reservation number. Cut to right before the actual banks open, no phone calls. I received a really poorly written copy and pasted email regarding converting my order. Received 1 phone call from another salesperson and told them I was waiting for a '22. They seemed surprised and confused but not negative.
My reservation still stands, but the dealership kinda sucks honestly. Would be cool if Ford would pay some of us to handle the bronco sales/ordering and give us a discount on our orders.

 

[Lord Bronco]

It sounds like you need to go to the dealership in person to accomplish your goal.

That’s what I did when I wanted to change my order back in April. Even then, a young salesman took my info and said he’d have to get the internet sales manager to get back with me.

 

[ALVA DUDE]

Did you negotiate pricing before you converted to an order? That's when you had leverage and ability to get a good price. If not, buy some bulk lube and be prepared....

It was the original build price.

 

[ALVA DUDE]

Ford laid out a clear road map to this. At the time of order you should of received a purchase agreement. That agreement would detail purchase price ,deposit, fees, ADM,taxes. After reviewing that PA and signing it you’d then make your deposit. If you didn’t do this you left it wide open for them to charge what ever ADM they’d like. Their hopeful you walk away or pay their ridiculous price.

I did just that. Nothing unintended was added. Thanks!

 

[Panaran]

Look at it from the POV of your dealership. They already have your order, you're already buying the car (or at least to this point you are), they don't need to give you the best sales person. They're probably letting their good sales people talk to clients and try to sell cars, and give the shitty 4th grader to you because everything is all setup and they don't have to really sell you on this one too much. He might not even be a sales person, could possibly be just some temp that's handling some office work and keep you somewhat up to date. Shitty policy for repeat business, but it's a possibility this is what's going on. At the end of the day, its a car dealership, they aren't your friend and 95% of them are terrible to work with.

 

[ALVA DUDE]

Look at it from the POV of your dealership. They already have your order, you're already buying the car (or at least to this point you are), they don't need to give you the best sales person. They're probably letting their good sales people talk to clients and try to sell cars, and give the shitty 4th grader to you because everything is all setup and they don't have to really sell you on this one too much. He might not even be a sales person, could possibly be just some temp that's handling some office work and keep you somewhat up to date. Shitty policy for repeat business, but it's a possibility this is what's going on. At the end of the day, its a car dealership, they aren't your friend and 95% of them are terrible to work with.

true statement

 

[Lord Bronco]

Look at it from the POV of your dealership. They already have your order, you're already buying the car (or at least to this point you are), they don't need to give you the best sales person. They're probably letting their good sales people talk to clients and try to sell cars, and give the shitty 4th grader to you because everything is all setup and they don't have to really sell you on this one too much. He might not even be a sales person, could possibly be just some temp that's handling some office work and keep you somewhat up to date. Shitty policy for repeat business, but it's a possibility this is what's going on. At the end of the day, its a car dealership, they aren't your friend and 95% of them are terrible to work with.

Totally get it, but the least they can do is email me a copy of my order/purchase agreement. Poor customer service has bigger, long-term effects. If this weren’t the 2021 Bronco, and I didn’t have to deal with this Ford dealer, I wouldn’t buy a car from them ever.

If I’m ever interested in another Ford, I will go to the dealer 30 miles away in the next town who has their shit together, whose sales manager took time out of his day to talk to me on the phone months ago when I called to ask if it were possible to move my order. He explained that I’d have to cancel current order and advised me not to, and then went on to explain the behind-the-scenes process in detail, even though I wasn’t his customer. By doing so, he insured that any Ford I buy in the future will be from him. My current dealer wouldn’t piss on me if I were on fire.

 

[Lord Bronco]

Emailed them again today and finally got this. Considering I have a VIN and build date, is it strange that this says “Preview?”

 

[Pdshepherd]

I haven't read too many success stories regarding dealerships/salespeople. A young blood contacted me after I made my reservation shortly after the reveal, I visited the dealer and gave my info and reservation number. Cut to right before the actual banks open, no phone calls. I received a really poorly written copy and pasted email regarding converting my order. Received 1 phone call from another salesperson and told them I was waiting for a '22. They seemed surprised and confused but not negative.
My reservation still stands, but the dealership kinda sucks honestly. Would be cool if Ford would pay some of us to handle the bronco sales/ordering and give us a discount on our orders.

Same experience here. Customer service is dead. Not that car dealers have ever been worth a crap.

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