I contacted Customer Support again, and this time they were pretty horrified. I guess I have a pretty early reservation and they don't understand how it got so messed up. They're going to work with my dealer, if its a training issue, and try to resolve it. But either way, I'm likely in the 2022...
@Mattwings It is 11 on my sheet, but I'm talking about the "Golden ticket" that dealers got. They told me they were going to use their one and only priority bump on my order.
@Mattwings Yeah. Its a weird place to be. I've called them and they always push back to the dealership. I was hoping to find someone at a dealership on here who might have a "click this button" or "change this value" something along those lines I can guide my dealership to do.
It has been a...
I'm struggling to get my order to show up as an order in my Ford account. My dealership might not be doing something correct when converting my reservation to an order. If there are any dealers, or anyone who works for one that can PM me, I'll share the details of my situation. Your help will be...
I've been awarded this through my dealership. I haven't had a smooth ride to getting my order and I've been spending a lot of time trying to figure out what is going on and a lot of unanswered questions. The last ditch effort my dealership provided was to use the priority ordering on me, given...
It got worse. Ford cancelled my reservation and I had to create a new one. They're assuring me I haven't lost my place/timestamp, but it is very strange.
I've had a case with Customer Support open for awhile, they finally got back to me today. They said the dealership needs to resubmit my order with the reservation code/number before it will be linked to my account. Without that I'm just in the back of line even though I have a 7/14 reservation...
Mine still shows as a reservation, but the dealership swears my order is submitted... I have that confirmation email that backs up and order is submitted too. I have a ticket open with customer support on why my reservation doesn't show as an order. Am I alone?