Michigan Bronco Club

I'm struggling to get my order to show up as an order in my Ford account. My dealership might not be doing something correct when converting my reservation to an order. If there are any dealers, or anyone who works for one that can PM me, I'll share the details of my situation. Your help will be very appreciated!

Don't sweat it, my Ford account still shows in store order, but my order and link shows order and build status.

Mine only shows as a reservation. That's the problem.

Did they get you the build sheet/order sheet?

@Mattwings

@Mattwings Yes, I have that.

Weird, it is probably a technical issue, dealer likely has no influence or input. Time for the 1800 call if you are concerned.

@Mattwings

@Mattwings Yeah. Its a weird place to be. I've called them and they always push back to the dealership. I was hoping to find someone at a dealership on here who might have a "click this button" or "change this value" something along those lines I can guide my dealership to do.
It has been a rather annoying process. The dealer I'm using has expressed that they are using the priority order on me, but since there were some issues in the ordering process I believe I have missed the deadline. Since nothing is showing up linked to my reservation (correctly), I think I'm showing up as a "random dude who walked into the dealership and placed an order" so I'll get a 2023 or something.

They should be able to show your priority order code on your order sheet

@Mattwings

@Mattwings It is 11 on my sheet, but I'm talking about the "Golden ticket" that dealers got. They told me they were going to use their one and only priority bump on my order.

I thought that still had a code, I would have to search, but I could be wrong too?

I contacted Customer Support again, and this time they were pretty horrified. I guess I have a pretty early reservation and they don't understand how it got so messed up. They're going to work with my dealer, if its a training issue, and try to resolve it. But either way, I'm likely in the 2022 boat (not that big of a deal) and hopefully soon I can have a reservation converted to an order.

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DasQball

Michigan Bronco Club

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