If you are on mobile try this link:
https://www.ford.com/support/category/sync-and-technology/
“Live Chat” button should show bottom right once the page loads.
Have you thought about changing your policy on not accepting installed items for return? Maybe charge a restocking fee? Make customers pay return shipping? Something?
I bought an item from you guys, installed it and am not happy with the performance. I’ve communicated with your customer service...
Response from IAG customer service on my request to return:
“I did speak with my manager and unfortunately since the product was installed we cannot take it in on return.”
I’ve emailed again to confirm and see if my concerns and return request could be escalated to someone else and they have...
We just drove about 350 miles from Atlanta down to the Gulf Coast and spotted over 10 various Broncos on the road within a matter of 6 hours. We are getting to the point where you are about to see them everywhere you go. I hope nobody bought a Bronco thinking it was going to be an exclusive thing.
Update: Just got off the phone with IAG support and requested a return for my kit. My wife was out with the top down and windows out this morning and got caught in the rain. She called and said she couldn’t get the windows back in. I ran up to where she was to help. The top buckles on the rear...
Thanks for clarifying on the strut position, that makes sense. The picture you tried to attach doesn’t work. Regardless, I’m sure I have the late version of the lower framework as my Bronco was just produced last month. I’m going to live with it as is for now and hope that it gets better with...
What was the thought process behind switching the orientation of the new struts? I recently purchased and installed a kit this week and the newest video says to install the struts with the thin side down and fat side up, opposite of what your previous videos showed.
Did this change anything in...
I never got the delivered email. I received every email as expected from Ford along the way except for the last delivered one. For me, as soon as OrderTrack said it was delivered it was at the dealer. Your is probably at your dealer!
Mine arrived at the Lawrenceville rail yard last Wednesday. Was delivered to Akins, which is 13 miles away, on Monday. So five days from the rail yard to dealer. Yours may vary of course.
Picked up my wife’s Bronco from Akins ford in Winder GA today. Transaction was great, no issues at all. They stayed true to their word and gave me the price we agreed to prior to the recent 2022.5 price increase.
It’s now over at Wild Willies Customs getting the 4WP lift level kit, takeoff...
Dealer confirmed that mine was delivered today. Doing PDI tomorrow then I am picking it up and dropping it back off for lift, wheels and tint Wednesday. Can’t wait!
My wife’s Bronco finally arrived in Atlanta and was unloaded via CSX. Train was six days late from the original scheduled arrival date of last Thursday. Now we wait for ground transport to the dealer 13 miles away from the train depot!
My train is on the same path, just stopping for final delivery right outside of Atlanta. Heads up, my longest stop so far has been in Nashville. Hasn’t moved in almost four days. Estimated time to Atlanta has been pushed back by a day. Hopefully it gets moving again soon. Good luck with yours!