Same. Took it in for 2 oil changes, 10k miles apart and the dealership’s “camera guy” wasn’t there either day. Popped in once, after calling and verifying he was there and oddly he just had a kid and was off on parental leave. Turns out I was just going to the wrong dealership. Tried another and...
Having the same issue as the rest of you. Dealer classified this as an abrasion. I’ve had a couple phone calls with Ford customer care, and they claim that if there isn’t an issue directly tied to my VIN, nothing can be done. She went on to say that if enough people presented evidence, they...