Terrible experience buying accessories from Ford.com

[Q1svt]

Your assumption is that FedEx damaged the parts.

The OP was VERY clear... POST # 1
"Today, FedEx delivered a very mangled and open box missing the hardware and instructions"

"After forcing the FedEx driver to document the bad delivery, I called Ford's help line and explained the issue to them. I was informed that they could not send me just the replacement hardware"

FORD has a great distribution system... it's just to dealerships. Never had issues buying OEM parts and very quick arrival at the dealership.

Now if you're buying cheap trinkets for a vehicle, from any vehicle manufacturer, [highly marked $$ up chit] well buyer beware and maybe china amazon is your friend.

Nothing personal... just protecting my Ford Shareholder Dividends from

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[Whiskey Bizness]

Your assumption is that FedEx damaged the parts. The items that I purchased from Ford were shipped in the flimsy original packaging that was never intended to be shipped across the country without some form of external protection. You could ship a wine glass in a Ziploc bag, but don't expect favorable results.

This was exactly the experience I had. Had Ford shipped the package in an outer box, it would have survived transit.

 

[Whiskey Bizness]

I have always had it delivered to a local Ford dealer. If damaged - you can reject ti and they will get a new one quickly.

Delivery to the dealer wasn't an option on this order, for some reason.

 

[Whiskey Bizness]

The OP was VERY clear... POST # 1
"Today, FedEx delivered a very mangled and open box missing the hardware and instructions"

"After forcing the FedEx driver to document the bad delivery, I called Ford's help line and explained the issue to them. I was informed that they could not send me just the replacement hardware"

FORD has a great distribution system... it's just to dealerships. Never had issues buying OEM parts and very quick arrival at the dealership.

Now if you're buying cheap trinkets for a vehicle, from any vehicle manufacturer, [highly marked $$ up chit] well buyer beware and maybe china amazon is your friend.

Nothing personal... just protecting my Ford Shareholder Dividends from

Right, you have an agenda. At least you had the decency to disclose it. So long as you get your dividends, who cares if a not insignificant number of customers have similar bad experiences.

I'm a diehard capitalist at heart, but that's pretty self-centered.

Your dividends would actually do better if customer satisfaction increases.

 

[RBP]

For me this is a every shipment experience with FedEx once it hits Greensboro NC all bets are off if you will even get it let alone in usable condition.

 

[NC_Oak]

For me this is a every shipment experience with FedEx once it hits Greensboro NC all bets are off if you will even get it let alone in usable condition.

HA! I hear ya!

 

[StarrBronco]

The OP was VERY clear... POST # 1
"Today, FedEx delivered a very mangled and open box missing the hardware and instructions."

Again, not all of the facts. Not sure why we're arguing about it. He did not specify if the "very mangled box" was the original manufacturer's box with no outer box. A lot of these items are packaged for retail sale. The fact that only the hardware and instructions were missing indicates that it was likely the aforementioned.

If Ford ships an item in a flimsy box that can't withstand a cross-country shipment, the ownership is on them. This has happened to several people, so my clearly stated "assumption" is exactly that... an assumption based on a similar experience. As stated, I can ship a $3000 Gibson Les Paul in a paper bag, then blame the shipper when it shows up in pieces. But I'm not that douchey.

And please, tell us again about your "personal shareholder dividends." We've only heard it mentioned a few times. Maybe the third time will impress.

 

[Q1svt]

Again, not all of the facts.

starrbronco: Again, not all of the facts. Not sure why we're arguing about it. He did not specify if the "very mangled box" was the original manufacturer's box with no outer box. A lot of these items are packaged for retail sale. The fact that only the hardware and instructions were missing indicates that it was likely the aforementioned.

*** YES, you're missing the OP massage.. he is mad that FORD is not jumping through hoops for him.. [ OP: "called Ford's help line and explained the issue to them. I was informed that they could not send me just the replacement hardware" after the [OP: "After forcing the FedEx driver to document the bad delivery, ]

starrbronco: If Ford ships an item in a flimsy box that can't withstand a cross-country shipment, the ownership is on them. This has happened to several people, so my clearly stated "assumption" is exactly that... an assumption based on a similar experience.

*** So you are assuming chit base on YOUR feelings...

starrbronco: As stated, I can ship a $3000 Gibson Les Paul in a paper bag, then blame the shipper when it shows up in pieces.

*** Shipping companies have standards associated with boxing... IF they accept the package then they take ownership ! Even your " wine glass in a zip bag"

starrbronco: But I'm not that douchey.

*** So you are saying you are 'douchey' just not that douchey? Are you In transition needing one more often?

starrbronco: And please, tell us again about your "personal shareholder dividends." We've only heard it mentioned a few times. Maybe the third time will impress.

*** Maybe you should have reread my post ...
"Now if you're buying cheap trinkets for a vehicle, from any vehicle manufacturer, [highly marked $$ up chit] well buyer beware and maybe china amazon is your friend."

...As a shareholder like many I don't care about fools buying trinkets or their experiences.. tents, coolers, key chains, pajamas, cupholders etc.

***I own Ford stock because they make great vehicles, great OEM parts and most dealerships are very good. THAT"S were FORD focus as a company needs to be, to build/deliver more vehicles sooner, shareholder dividends and share pricing. TRINKETS, no one cares, no one.

for the douchey in you

Sorry got to go, just got messaged, my Ford Winch arrived at my local dealership in perfect condition.

 

[mattymik]

I was thinking about starting a new thread on Ford Accessories and how much they suck, but I figured I could just bump this old one.

I ordered the ProCal tune on 6/5. Deliver to dealer. 20% off coupon -- nice!

Order has said "in transit" for approximately 3 weeks now.

So I called Accessories today. They call the dealer and put me on hold for 20 min.

Then I find out "looks like they can't find it in their warehouse, so we're going to file a claim and will get back to you in a few days"

I ask if I can cancel.

No.

I ask if I can now apply the 25% off coupon at least, since I'm still waiting.

No.

I ask if I have any recourse right now.

No.

I have to wait.

Part of me wants to use my bank / credit card and let them dispute this bullshit. Accessories won't take the blame. Dealership won't take the blame. I just have to sit and wait.

BTW this is the second time this has happened with delivery-to-dealer for me. But this is now the second different dealership this has happened with.

 

[23OBX2.7]

I was thinking about starting a new thread on Ford Accessories and how much they suck, but I figured I could just bump this old one.

I ordered the ProCal tune on 6/5. Deliver to dealer. 20% off coupon -- nice!

Order has said "in transit" for approximately 3 weeks now.

So I called Accessories today. They call the dealer and put me on hold for 20 min.

Then I find out "looks like they can't find it in their warehouse, so we're going to file a claim and will get back to you in a few days"

I ask if I can cancel.

No.

I ask if I can now apply the 25% off coupon at least, since I'm still waiting.

No.

I ask if I have any recourse right now.

No.

I have to wait.

Part of me wants to use my bank / credit card and let them dispute this bullshit. Accessories won't take the blame. Dealership won't take the blame. I just have to sit and wait.

BTW this is the second time this has happened with delivery-to-dealer for me. But this is now the second different dealership this has happened with.

I feel your pain so many etailers suck thankfully my card doesn't hesitate to refund me pretty much on demand. However, for 25% discount gotta suck it up and hope they don't cancel.

 

[Desmolicious]

I had a bad experience with the hood protector thingy. I ordered through Ford Accesssories, then changed my mind and tried to cancel the order. They wouldn't cancel, said I had to return it when it showed up.
I said I ordered it to be delivered to the dealer. They said then create a return w the dealer. OK...

Dealer calls me, says it;s here. I go down to the doods at the parts desk. Say my order came in but actually I don't want it so can I get my money back? Nope, they've got to fill out paperwork and return it to whatever Ford place it came from, then I'll get my refund! This is for an item in their possesion that I never actually physically recieved.

Short story long, weeks passed no refund. Call to see wazzup. They cannot locate the item so had not processed the refund. Let that sink in. They cannot locate an item that never was delivered to me but will not issue a refund because they cannot locate it...

In the end I got my refund because I told them (the customer service people at Ford Accessories) that I was going to do a credit card charge back. They then refunded my money pronto.

 

[NC_Oak]

yes you can cancel the order. I had a similar experience when I ordered the mod bumper. couldnt fine it, then shipping from cali even tho it was available in the atlanta warehouse, escalated at ford, delay delay, had three different reference numbers. I gave up and was able to cancel it while it was still in process. probably matters who you talk to at ford.

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