I have found that they haven't been very helpful and they definitely don't care about the customer surveys, because otherwise, they would have called me. @Ford Motor Company responded to me once (over a month ago)... and that was basically it, they washed their hands of it. 0 F's given!Still waiting on mine, contacted Ford and the lady I was speaking with was absolutely rude. She was telling me the reason mine was sitting and will not be done until next month was because of my hardtop/2.7/sas package. I told her mine has none of those things, then she went off on me. @Ford Motor Company this is totally unacceptable customer service!
Oh, and no clue what is going on with my Bronco because I don't get emails from them either.
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